“I bought a product from Quantum.. my 2nd purchase of several products of over $100. When I opened the bottle - in the form of a powder, it was a solid block, having suffered from exposure to liquid of some sort. I attempted to return this approx $30 product for a replacement. After sending photos (unusual request from a supplement company), my request was denied because I hadn't opened the product soon enough. This is a stupid policy because the company lost a customer who buys hundreds of dollars of supplements a month. In addition, after I emailed the person who originally told me to send photos and thanked me, she didnt even reply to my email. Zero stars.”
Hi Jeffrey,
We sincerely apologize for the issue with your order and for any frustration it caused. We want to assure you that we’re actively working to resolve the issue you experienced and will make sure this isn’t a problem moving forward.
We’d be happy to provide a refund or exchange—whichever you prefer. Please contact our customer service team at (800) 370-3447 or info@qnlabs.com, and we’ll be glad to assist you. We appreciate your feedback and hope to restore your trust in Quantum Nutrition Labs.
“Stress max b left on my porch for several hours in below temp. I called and someone is checking into it and getting back to me. No return call or email.”
Hi Bark:
Thank you for letting us know about your experience. I’m so sorry to hear about the inconvenience you’ve faced, and I understand how frustrating it must be not to have received a follow-up yet. This isn’t the experience we want for our customers, and we’re going to make it right. We’ll be reaching out to you directly today to resolve this as quickly as possible.
If you’d like to get in touch in the meantime, you can email us at info@qnlabs.com or call us at 800-370-3447 (Mon - Fri, 8 am to 6 pm CST).
We truly appreciate your patience and understanding, and we’re very sorry again for the trouble this caused.
“I have received my orders. But the product is expiring in six month. I cannot finish 15 bottles in six months. Contacted customer service for return, still waiting for the shipping label after one week. What is going on?”
Hi Ashley:
Thank you so much for letting us know, and I’m truly sorry for the inconvenience. I completely understand how frustrating it can be to wait for a resolution, especially when dealing with a time-sensitive matter like this.
I’ve flagged your issue for immediate attention, and our team will be in touch shortly to resolve this for you. In the meantime, you’re welcome to contact our customer service team at 800-370-3447, available Monday to Friday, 8 am to 6 pm CST.
Once again, I sincerely apologize for the delay and appreciate your patience. We’re committed to making this right for you.
“I still have not received them. I may have to get a refund.I have to file a claim. They were delivered to the wrong house. Quantum does nothing to help. Sent me to fedex. Very frustrated.”
Hi Stacy:
We sincerely apologize that you haven’t received your order yet. This is not the experience we want for our customers, and we’ll be reaching out to you right away to resolve this as quickly as possible.
If you have any other questions or concerns, please don’t hesitate to contact us at 800-370-3447 (Mon–Fri, 8 am to 6 pm CST) or info@qnlabs.com.
Thank you for letting us know, and we’re truly sorry for the inconvenience. We’ll make this right!
Hi Rick,
I’m really sorry to hear that your experience with our company hasn’t met your expectations. Your feedback is important to us, and we want to improve moving forward.
If you’d like to share more about what specifically didn’t work for you, I’d love to hear it. We’re here to help and would appreciate the opportunity to make things right.
Thank you for reaching out!
Hi John:
Thank you for taking the time to share your feedback. I’m really sorry for the frustration caused by the website not allowing you to edit your cart. We’re working on addressing this issue and will reach out to you directly for more details. Our goal is to provide a seamless shopping experience, and we appreciate your patience as we work to improve.
Thank you again for your continued support!
“Almost a week ago I requested a refund for 2 immune support and one nutritional yeast. I have made two follow up calles asking for the return procedure. Both times I was told I would be contacted shortly. I have had no call back or email giving me the refund information. I'm very dissapointed in the poor slow response. QN has verified my purchaes and payment.”
“I will gladly provide a rating of "5" once my refund takes place. I am still awaiting a refund for those items I have been charged, but never received.”
“I still haven’t received my product. I haven’t even received a shipping notification or tracking number. I would think that you would confirm that the product was delivered before you send request for reviews?”
