Qualtry Reviews

Name: Qualtry
Address: 1020 W 600, Suite 100, Lindon, Utah
Rating: 3.96

4.0 Rating 2,023 Reviews

70 %

of reviewers recommend Qualtry

4.0

Based on 2,023 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

Visit Website

Phone:

385-786-8564

Location:

1020 W 600,
Suite 100,
Lindon
Utah
84042

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received doubles of two items I ordered. Another order took 4 weeks to receive- but did arrive before Christmas with many back and forth emails. Quality control needs revisiting at this company. I DID like my items-”

Helpful Report

Posted 11 months ago

“I placed an order on 11/2/23 and received it on 12/23/23. I followed up numerous times through the customer service chat but kept receiving messages that orders are processed in 4 business days. This was clearly not the case. I requested that the order be overnighted to me but did not receive a response. I finally received a shipping label on 12/15/23 but the order was not shipped until 12/20/23. The gifts I mailed to friends and relatives were late and I incurred extra shipping charges to mail some. I have been a very loyal customer for many years and the quality of the products are great. I am so disappointed with the customer service.”

Helpful Report

Posted 11 months ago

“I made a purchase that arrived after Christmas, they had stated they would expedite it. And of it was to arrive after the holiday, they would make it right. I contacted them in regard to the issue. And have not receive any response from your company. I have shopped with your company several times. This order was very disappointing. Holiday is over and I need to get other gifts to replace these. I also had another order that did arrive on time. But one of the glasses came broken. Which they are doing a replacement on. Apparently this review is on the high ball glass order and not my other order”

Helpful Report

Posted 11 months ago

“I purchased 2 items as Christmas presents with plenty of time to receive them. One item came in the mail without the other. I notified your company and heard the day before Christmas Eve I believe, that you were out of stock, and you refunded me the list price of the item. This gave me no time to shop for something else to replace the item that did not arrive, and you did not return the taxes or adjust the shipping fees to account for the fact that I only received one item. I contacted your company but have heard nothing about making the price adjustment. You ask below about receiving a refund. I have marked "very hard" etc. because I have not yet received an adjustment for taxes and shipping. I would not have ordered one item who's shipping price was more than twice the cost of the item.”

Helpful Report

Posted 11 months ago

“Last year my Christmas gift order from Qualtry was well-done and received in a timely fashion. This year, however, I placed my order in mid-November and did not receive it for more than six weeks. And this was after I contacted Qualtry to inquire - 'what happened to your 2-week shipping policy?' I was grateful they responded well to this inquiry, however, as a courtesy, it would behoove Qualtry to notify customers when an order is going to be so grossly overdue. And I had already paid extra for "Personalized in the USA," which was (according to their website) supposed to save shipping time. Too, Qualtry would do well to add a live person to their communication options. Overall, still pleased with the quality of the items.”

Helpful Report

Posted 11 months ago

“Love the collars but just upset because I ordered too quickly & Did NOT choose the correct color For Daisy Lou's Collar leaving it barely to see her name & phone number. Duke's came out great! DID NOT realize I had to choose lettering-was in a rush. Do not want to spend extra money right now for an additional collar.”

Helpful Report

Posted 11 months ago

“Black marks on back. Rough work. Not glazed. I had to buy glaze and do it myself. Cannot submit photo. Already gave away after fixing ornament by myself”

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Posted 11 months ago

“Great products!”

Helpful Report

Posted 11 months ago

“The 2 items I bought (trivets) were done perfectly and the recipients were very pleased as were we. We highly recommend your company and will be ordering from you again.”

Helpful Report

Posted 11 months ago

“Collars are made well and ordering is easy.”

Helpful Report

Posted 11 months ago

“Even though I paid for priority shipping, it still took 3 weeks to get my order! I had talked to Qualtry twice and both times were told my order was almost complete and would be shipped out in a few days and it still took weeks.”

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Posted 11 months ago

“So much variety,sizes and outstanding sales!”

Helpful Report

Posted 11 months ago

“I was very disappointed with Qualtry. I placed a big order in the beginning of November and the order was delivered right before Christmas. It took way too long for delivery and one of the key items was missing. It was an ornament with a picture of a dear bride and groom from their recent wedding and I was very excited to give that as a gift. Very disappointing and not sure I will trust Qualtry for purchases again.”

Helpful Report

Posted 11 months ago

“Every personalized gift I ordered from Qualtry was deeply loved by the recipient. I bought knives, multi tool knives and cutting boards and everyone was touched. I will definitely be buying again.”

Helpful Report

Posted 11 months ago

“Ordered photo ornaments and was extremely happy.Best present ever. All recipients were thrilled! Excellent quality ,fast service.”

Helpful Report

Posted 11 months ago

“Very happy with all the products we received that were gifts for Christmas. The shipping time was longer than we had anticipated but the company did give us an updated shipping label and we received everything in time for Christmas. The quality was very good”

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Posted 11 months ago

“Never received order”

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Posted 11 months ago

“Nice product”

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Posted 11 months ago

“Unfortunately, after ordering from Qualtry for 3 years, this last experience was so disappointing you have lost me as a customer, and I can no longer recommend the company to others as I used to do. My orders, #2206014 placed Nov 24 and #2206736 Nov 27, did not arrive until Dec 21st. I had several interactions with customer service that proved to be even more frustrating. I was told my order was processed and going to be shipped, only to be told a few days later that my order was still in production. This went back and forth but I could not get any real help or useful answers. The customer service representative showed no concern and offered no compensation. I tried over 20 times to reach customer service on the phone hoping for more accurate information, I was never able to get through. All I ever got was the recording. When the items did arrive, one of them was completely wrong. It was the wrong name, wrong style and one of the serving cups was broken. They replaced it but I did not receive it until Dec 27th and again the customer service representative showed no concern for the poor service and continued frustration and inconvenience this was causing me.”

Helpful Report

Posted 11 months ago

“I think it socks! You guys waited and waited then gave me a tracking number that never was shipped! Then, 3 days before Christmas I get an email saying I got a credit because it was out of stock!”

Helpful Report

Posted 11 months ago

Qualtry is rated 4.0 based on 2,023 reviews