Quay Holidays Reviews

Name: Quay Holidays
Rating: 4.64

4.6 Rating 206 Reviews

93 %

of reviewers recommend Quay Holidays

4.6

Based on 206 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

01202683333

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Quay Holidays 5 star review on 7th December 2019

Anonymous

Quay Holidays 5 star review on 16th May 2019

Fiona Hester

Quay Holidays 5 star review on 18th April 2019

Sonia Waters

Anonymous

Anonymous // 01/01/2019

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“Websites a lil more confusing than before but was booked up alright”

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Posted 5 years ago

Hi Sam, Thanks for your feedback. I'm glad to hear your booking was ok for you. If you would like to call us next time, we would be happy to help with your booking over the phone if you prefer. We hope to welcome you again to Poole. Best wishes The Quay Team

Posted 5 years ago

“Arrangements for sorting my shirt term let were excellent. Particular thanks to Alyson, Grace and Molly. Best wishes”

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Posted 5 years ago

“Organised, good communication, welcoming staff. Holiday home was great, we thought it was a little expensive but when we arrived we knew we had got what we'd paid for. The property was first rate and we'll worth the money.”

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Posted 5 years ago

“Great apartment, very clean and tidy. We didn't really need to use Quay Holidays for any issues over our stay but the check in and checkout process was very easy.”

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Posted 5 years ago

“Fully equipped and tastefully furnished holiday apartment.”

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Posted 5 years ago

“Quays Holidays provided us with an excellent property. There service was easy to use and extremely professional. We would book with them again.”

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Posted 5 years ago

“Excellent in all areas”

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Posted 5 years ago

“The team are always helpful and friendly. Never been disappointed with any of the apartments, all spotless and beautifully furnished.”

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Posted 5 years ago

“Very disappointed to be told to leave the apartment whilst repairs were made to sliding balcony doors. Health and safety was the reason given. We have used Quay before & find the website & booking admin to be good - but given the cost of the apartment for a week’s rent we don’t feel it is appropriate to be told we have to vacate the accommodation to allow for non urgent repairs.”

Helpful Report

Posted 5 years ago

Hi Julie, Thank you for taking the time to feedback following your stay. I am so sorry that you were inconvenienced due to the repair to the balcony door, which you were advised of on arrival. The owner had arranged for a contractor to replace the rollers, and it was only once the contractor attended that he advised that the glass pane needed to be removed and that for safety reasons you were asked to vacate while the work was carried out. We do hope that you will return to Poole again and we look forward to welcoming you. The Quay Team.

Posted 5 years ago

“Friendly helpful staff and good quality accomodation”

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Posted 5 years ago

“Have been using Q.H. for many years. Always been happy with service.”

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Posted 5 years ago

“I found the staff at Quay Holidays to be very friendly and helpful”

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Posted 5 years ago

“Excellent first class service”

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Posted 5 years ago

“Always very pleasant service and accommodation never fails to be of high standard. Paperwork rather extensive and quite repetitive at times but overall the best booking agent we have dealt with”

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Posted 5 years ago

“We have stayed at 2 apartments with Quay Holidays over the past couple of years and have been very happy with the quality and the proximity to Poole town and Poole Quay. We have also booked a stay for November this year.”

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Posted 5 years ago

“Very easy to book again second holiday with quay”

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Posted 5 years ago

“Friendly and efficient staff when I rang in to book my holiday.”

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Posted 5 years ago

“Excellent customer service both before and during holiday. Friendly and efficient. Easily accessible even out of hours when usually a telephone or email response is promptly sent. Great selection of properties to a high standard.”

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Posted 5 years ago

“Apartment very clean and comfortable, position extremely convenient for all local facilities, secure parking great”

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Posted 5 years ago

“I recently stopped at the Quay apartments in Poole for two weeks on a work trip. I could not fault any part of this trip, the booking team were professional, helpful & courteous & the apartments were Excellent! I have now signed up for another two weeks - Thanks to Alyson Smtyh @ Quay for going the extra mile and finding me the accommodation! 10 / 10 from me.”

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Posted 5 years ago

Quay Holidays is rated 4.6 based on 206 reviews