Quay Holidays Reviews

Name: Quay Holidays
Rating: 4.64

4.6 Rating 206 Reviews

93 %

of reviewers recommend Quay Holidays

4.6

Based on 206 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

01202683333

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Quay Holidays 5 star review on 7th December 2019

Anonymous

Quay Holidays 5 star review on 16th May 2019

Fiona Hester

Quay Holidays 5 star review on 18th April 2019

Sonia Waters

Anonymous

Anonymous // 01/01/2019

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“So far so good. We actually haven't been on our holiday break yet, so I cant really comment. The booking procedure was very easy and we are looking forward to going.”

Helpful Report

Posted 5 years ago

Hi, Thanks for your review and we hope you enjoy your stay! Best wishes The Quay Team.

Posted 5 years ago

“Not been yet check your dates ?How can you send me this before I leave”

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Posted 5 years ago

Hi, Thanks for your feedback. This review request is for the booking process, as we are keen to monitor this part of your booking, as well as your accommodation. We will send another review request after your stay and look forward to your feedback.

Posted 5 years ago

“A wonderful holiday from start to finish. Excellent service from Quay Holidays. Property well furnished and equipped. Very comfortable stay. Booked again for next year. Can’t fault this company in any way.”

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Posted 5 years ago

“Lovely friendly girls in office, had a small problem that was sorted out very quickly. It's been our third rental property in poole through quay holidays, thanks”

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Posted 5 years ago

“Quay staff are lovely. And very helpful Unfortunately the accommodation (Sanderling) falls very short of the mark. It needs major updating in main living areas, bathrooms, floor in main bedroom is damaged,, new carpets needed on stairs landing and bedrooms, new beds needed, redecoration, new kitchen. It needs closing for a period and sorting out. The garage door is broken. All leaves at the front of the door, back fence falling down. All in all very shabby and old tired furniture. But judging by the poor feedback of this house going back to 2015 the same comments as ours in the visitors book, I doubt whether the owner will take any notice so you should remove it until he does!! For almost £1.000 for 5 days its disgraceful. We should be partially refunded for this break. We had just come from a beautiful cottage in Devon which was the same price for a week but very cosy and lovely furniture and comfy beds. All in all really disappointed with this let and feels like a shabby student let. Which has ruined our break. Carol and Paul”

Helpful Report

Posted 5 years ago

Dear Carol and Paul, Thank you for taking the time to review your stay and for your feedback on your accommodation, which we had passed on to the owner after speaking with you on your departure day. We are encouraging him to do some updates which will be beneficial for future guests. We are glad to hear that you are happy with our service and hope to welcome you back to Poole again in the future.

Posted 5 years ago

“Driftwood was an excellent base for exploring the Poole/Dorset area”

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Posted 5 years ago

“Excellent apartment and stunning views, lovely location, very central for shopping and very good for boat trips. Hoping to stay at this apartment again.”

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Posted 5 years ago

“Excellent customer service , always answer the phones quickly and always helpful , would definitely use them again .”

Helpful Report

Posted 5 years ago

“Excellent fantastic customer service Cannot fault them”

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Posted 5 years ago

“Quay holidays are a very efficient and helpful holiday company, providing us with very timely and detailed information of the property which has been perfect and just as expected from the advertisement for a delightful stay in Poole . Many thanks .”

Helpful Report

Posted 5 years ago

“Quay Holidays have an outstanding selection of properties in their portfolio and their customer service during the booking and during my stay were excellent.”

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Posted 5 years ago

“Glad I found this holiday lettings company, easy process and lovely holiday property. Brilliant.”

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Posted 5 years ago

“Apartment clean on arrival. Welcome gift was appreciated. There 2 issues one sink blocked other water found inside washer found this when tried to find where smell came from both issues sorted immediately.”

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Posted 5 years ago

Hi Susan, Thank you for posting your comments, we are glad you appreciated the welcome pack! I am sorry that you found these 2 issues, and pleased that we were able to sort them out for you so quickly. We do hope to welcome you again soon to Poole. With best wishes, the Quay Team.

Posted 5 years ago

“It's been an amazing holiday, the house is lovely and clean and well maintained, we will definitely be booking again with Quay Holidays”

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Posted 5 years ago

“Quay holidays has an amazing and attractive team who did everything to make sure we had an amazing family holiday!!”

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Posted 5 years ago

“Very helpful, going the extra mile to make sure we were happy with our accommodation.”

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Posted 5 years ago

“Excellent service with Quay holidays, very helpful and efficient. Lovely, high quality and clean apartments, will definitely book again!”

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Posted 5 years ago

“Booked an excellent and clean apartment through Quay Holidays. Key arrangements are good. Plenty of information about the apartment in advance, and a complete and up-to-date folder with local information on the premises.”

Helpful Report

Posted 5 years ago

“Upon arrival there was a problem with the parking, our allotted space was taken. I decided to wait for the car to leave, otherwise it was using a pay car park. However Quay had Offered to pay for our stay in a pay car park if we needed to. Molly at QH was very helpful. Location of apartment was ideally situated. The apartment cleaning wasn’t the best. Bathroom toilet had a sanitised paper band on it saying toilet had been cleaned. Broke the band to then find whoever had used the toilet last hadn’t flushed. Coffee mug stains on terrace table outside. Bedrooms & everywhere else were fine. Very well equipped. Had a very enjoyable relaxing stay. Thanks QH.”

Helpful Report

Posted 5 years ago

“It is a shame that we had at least 4 visits for maintenance during our stay, probably preparing for next week's renters. Would have been better if all of this had been done before we arrived. We have just learnt that our bed uppers was missing 3 slats. Thy will be change today but we are leaving tomorrow. Lights were put in separate bathroom downstairs yesterday. The only washroom with a bath. We did inform you of this on our arrival Saturday as well as all other non working lights. Leaking toilets, disgusting kettle, etc...”

Helpful Report

Posted 5 years ago

Hi Thierry, Thanks for your feedback. We are sorry that you had these issues during your stay and that we were not able to put things right for you immediately. We do try to rectify any issues as soon as they are reported, unfortunately, further to our handyman’s visit we had to arrange for an electrician to attend to fix the bathroom lights, which is why there was a delay in these being fixed. The bed slats have been replaced and had been planned to be done while the property was not occupied, we apologise for this disturbance during your stay. We’ve also sent over a plumber to check the toilets having now received your feedback, and will check the kettle, which we did descale recently. We hope to be able to welcome you back again soon. The Quay Hols Team.

Posted 5 years ago

Quay Holidays is rated 4.6 based on 206 reviews