Quest Motor Group Reviews

Name: Quest Motor Group
Address: 287, Rayne Road, Braintree, 287, Rayne Road, Braintree, Essex
Rating: 4.84

4.8 Rating 1,901 Reviews

97 %

of reviewers recommend Quest Motor Group

Company Reviews

Questions

Metrics

4.8

Based on 1,901 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 321456

Location:

287, Rayne Road, Braintree,
287, Rayne Road, Braintree
Essex
CM7 2QN

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Quest Motor Group 5 star review on 1st April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were recommended quest by a family member. They couldn’t have been more right with their recommendation. We had a seamless experience. Rob was absolutely fantastic, so supportive through out the whole process. He was in constant contact and was there to answer any questions we may of had. His kindness and professionalism was above and beyond. I will be recommending Quest and Rob to anyone and everyone. Cannot fault the service it’s been a brilliant first experience.”

Helpful Report

Posted 7 months ago

Thank you for your five star review regarding your recent experience. We appreciate your kind feedback and are delighted to hear about your experience with Rob. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 7 months ago

“Very poor experience, was made to feel stupid when I asked questions about returning my car when the lease is finished. I was questioned about whether I actually got the car from quest & did not find this particular sales man very helpful.”

Helpful Report

(48738) - Posted 7 months ago

Thank you for taking the time to leave us your feedback. We are disappointed to receive your review, as we pride ourselves on offering a five star experience for all of our customers. We apologise that on this occasion this level of service was not met. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 7 months ago

“Always provide quality service”

Helpful Report

(48738) - Posted 7 months ago

Dear Mrs Dean, Thank you for your five star review regarding your recent experience. We appreciate your kind feedback and are delighted to hear that you are happy with the service you received. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 7 months ago

“Very good service as usual. Lee Barnes provides excellent customer service.”

Helpful Report

(48738) - Posted 7 months ago

Dear Mrs Neilson, Thank you for your five star review regarding your recent experience. We appreciate your kind feedback and are delighted to hear about your experience with Lee. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 7 months ago

“The staff are very courteous, friendly and helpful.”

Helpful Report

(48738) - Posted 7 months ago

Dear Mrs Robertson, Thank you for your five star review regarding your recent experience. We appreciate your kind feedback and are delighted to hear that you are happy with the service you received. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 7 months ago

“Very poor service car not put back together after having a cam belt replaced water pump and tensioner not fitted left in box in car and charged for new antifreeze and not even replaced bottle empty”

Helpful Report

(48738) - Posted 7 months ago

Thank you for taking the time to leave us your feedback. We are disappointed to receive your review, as we pride ourselves on offering a five star experience for all of our customers. We apologise that on this occasion this level of service was not met. Since your review, we believe the team have been in contact with you and hopefully resolved this matter. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 7 months ago

“Efficient service. Perhaps the cleaning could hav been betterq”

Helpful Report

(48738) - Posted 7 months ago

Dear Ms Seff Thank you for taking the time to leave us your feedback. We are disappointed to receive your review, as we pride ourselves on offering a five star experience for all of our customers. We apologise that on this occasion this level of service was not met, and hope your next visit is a five star experience. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 7 months ago

“No issues and ready when agreed”

Helpful Report

(48738) - Posted 7 months ago

Thank you for taking the time to leave us a five star review. We are pleased to hear that you are happy with the service you received and appreciate your kind comments. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 7 months ago

“As always the service was efficient and friendly.”

Helpful Report

(48738) - Posted 7 months ago

Dear Mr Lester, Thank you for taking the time to leave us a five star review. We are pleased to hear that you are happy with the service you received and appreciate your kind feedback about our team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 7 months ago

“Lee’s customer care outstanding as usual. We have been dealing with him over twenty years.”

Helpful Report

(48738) - Posted 7 months ago

Dear Mrs Rome, Thank you for your fantastic five star review regarding your recent experience with Lee. We are thrilled to hear about the service you received and look forward to welcoming you back to Quest Motor Group in the future. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 7 months ago

“As usual, very professional. Service and MOT done in under half a day. Can’t fault them in the 3 years I’ve been using them”

Helpful Report

(48738) - Posted 7 months ago

Thank you for taking the time to leave us a five star review. We are pleased to hear about your experience at your recent Service and MOT, and we look forward to welcoming you back to Quest Motor Group in the future. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 7 months ago

“Quest have serviced my cars for many years and have always received excellent service. I am very pleased to note that excellence has continued. Thank you”

Helpful Report

(48738) - Posted 7 months ago

Dear Mr O'Brien, Thank you for your five star review, we really appreciate your kind feedback. We look forward to welcoming you back to Quest Motor Group in the future. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 7 months ago

“Great place to come for a service. Brilliant staff, excellent video presentation and work always done to time”

Helpful Report

(48738) - Posted 7 months ago

Dear Mr Maxwell, Thank you for your fantastic review about your recent experience with our aftersales team. We are thrilled to hear that you are pleased with the service you received and look forward to welcoming you back in the future. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 7 months ago

“Always met with pleasant welcome and the job done with careful efficiency.”

Helpful Report

(48738) - Posted 7 months ago

Dear Mr Bazlinton Thank you for taking the time to leave us a five star review regarding your recent aftersales experience. We appreciate your kind comments and look forward to welcoming you back to Quest Motor Group in the future. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 7 months ago

“Excellent service !!”

Helpful Report

(48738) - Posted 7 months ago

Dear Mrs Warner, Thank you for taking the time to leave us a five star review. We are pleased to hear you are happy with the service you received from our team, thank you for choosing Quest Motor Group. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 7 months ago

“The sales person could of been a bit friendlier”

Helpful Report

(48738) - Posted 7 months ago

Thank you for taking the time to leave a review about your recent experience. We aim to offer all of our customers a five star experience so apologies that these levels were met on this occasion. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 7 months ago

“Fantastic service from Quest as usual.”

Helpful Report

(48738) - Posted 7 months ago

Dear Mrs Seal, Thank you for taking the time to leave us a five star rating. We really appreciate your kind comments and are pleased to hear that you are happy with the service you received. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 7 months ago

“As usual good friendly service from dropping off to picking up my car and sorting out the new service plan. I would always recommend Quest Motors.”

Helpful Report

(48738) - Posted 7 months ago

Dear Mr Stannard, Thank you for taking the time to leave us a five star review regarding your recent experience. We are pleased to hear that you are happy with the service you received and look forward to welcoming you back to Quest Motors in the future. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 7 months ago

“Mr Lee Barnes is a warm and welcoming person and goes beyond to help you understand any problems and how to resolve them.”

Helpful Report

(48738) - Posted 7 months ago

Dear Mr Church, Thank you for taking the time to leave us a kind review regarding your recent experience with Lee. We are pleased to hear that you are happy with the service you received and look forward to welcoming you back to Quest Motor Group in the future. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 7 months ago

“Why is everything you want to know dependant on a Haana or like wise. It makes it difficult to give a 5 star just wanted a service pland in end GAVE UP,”

Helpful Report

Posted 7 months ago

Thank you for taking the time to leave us your feedback. We are disappointed to receive your review, as we pride ourselves on offering a five star experience for all of our customers. We apologise that on this occasion this level of service was not met. Since your review, we believe the team have been in contact with you and hopefully resolved this matter. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 7 months ago

Quest Motor Group is rated 4.8 based on 1,901 reviews