Quest Motor Group Reviews

Name: Quest Motor Group
Address: 287, Rayne Road, Braintree, 287, Rayne Road, Braintree, Essex
Rating: 4.84

4.8 Rating 1,901 Reviews

97 %

of reviewers recommend Quest Motor Group

Company Reviews

Questions

Metrics

4.8

Based on 1,901 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 321456

Location:

287, Rayne Road, Braintree,
287, Rayne Road, Braintree
Essex
CM7 2QN

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Quest Motor Group 5 star review on 1st April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our car was booked in for a service and MOT, not only was the car serviced and MOT'd she was cleaned and vaccumed. On collecting the car we were advised that there were no advisories relating to the MOT, however brake wear was such that we should consider having them checked in October or November rather than risk them lasting to the next service even with our low mileage. This is good service, issue advice rather than say brakes need doing now. We have dealt with Quest Motor Group for over 36 years and would not have continued to do so if we were not highly satisified customers.”

Helpful Report

(48738) - Posted 9 months ago

Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we have achieved this over the many years that you've been visiting us. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 9 months ago

“Jeff was fantastic made the process easy and fun”

Helpful Report

(BraintreeUsed) - Posted 9 months ago

Dear Mr Barrell, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 9 months ago

“Efficient, friendly service”

Helpful Report

(48738) - Posted 10 months ago

Dear Mrs F Callaghan, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 9 months ago

“Fantastic service as always, friendly and helpful staff.”

Helpful Report

(48738) - Posted 10 months ago

Dear Mrs E Hezzell, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 9 months ago

“Completed on time exactly as predicted, very pleasant manner in reception too!”

Helpful Report

(48738) - Posted 10 months ago

Dear Mr M Evans, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 9 months ago

“I was kept informed of the parts that needed changing, the cost and how long the job would take. Keith and Lee were informative and fun to chat with, when l picked up my car. I always feel l am treated well by them, they are friendly, good at listening to my inept descriptions of the cars issues. I am very pleased with the results of the work on the car and feel well informed about the work done to restore it to very good road holding.”

Helpful Report

(48738) - Posted 10 months ago

Dear Miss K Shaw, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to Lee, Keith and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 9 months ago

“Not really impressed this time as soon as I collected my car an orange light appeared called Quest told them they asked me to take a picture and send to my email never got a response Service and MOT was done on Thursday walked in back to Quest after I noticed oil stains on my parking space they checked it filter was broken they fixed but still orange light is still appearing on the dashboard”

Helpful Report

(48738) - Posted 10 months ago

We're disappointed to see you left us a 3-star review. As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases, we're happy to see that our customers have felt like we've exceeded this. As a family-run business which has been going in Essex since 1924, we like to think that we've made every experience with us easy, friendly and enjoyable. Unfortunately we’re unable to identify you as you have reviewed us anonymously, and we would very much like to speak with you to discuss the issues raised. Please do give us a call on 01376 321 456 or email helpdesk@questmotors.com so we can find out more. Feedback is incredibly valuable to us and we strive to give every customer a 5-star experience, so if there is anything that we can do better, we would very much like to hear from you. Kind regards The Quest Motor Group Team

Posted 9 months ago

“Quick, thorough and efficient with smiles all round. It was only an MOT this time but the customer service is exceptional.”

Helpful Report

(48738) - Posted 10 months ago

Dear Mrs M Mackay, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 9 months ago

“An excellent customer service and an exceptional car service.”

Helpful Report

(48738) - Posted 10 months ago

Dear Ms R Darling, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 9 months ago

“Darren was very helpful. Organised an immediate test drive and presented various finance options.”

Helpful Report

(BraintreeSuzuki) - Posted 10 months ago

Dear Ms Quinn, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Darren and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 9 months ago

“Great staff and always take my van here”

Helpful Report

(48738) - Posted 10 months ago

Dear Mr G Gosney, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 9 months ago

“Friendly welcome and great service plus comfortable waiting area.”

Helpful Report

(48738) - Posted 10 months ago

Dear Mr I Williams, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 9 months ago

“Amazing service and very cheap.”

Helpful Report

(48738) - Posted 10 months ago

Dear Mrs J Frost, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 9 months ago

“Excellent service. Kept informed of progress of work being carried out on my car and expense involved.”

Helpful Report

(48738) - Posted 10 months ago

Dear Mrs G Baker, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 9 months ago

“You came and collected my car. Within a few hours it was brought back washed. Serviced and MOT. Excellent service”

Helpful Report

(48738) - Posted 10 months ago

Dear Mrs P Bishop, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that either visits our Bosch Car Service centre, or makes use of our collect & return service, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 9 months ago

“The staff were very helpful”

Helpful Report

(48738) - Posted 10 months ago

Dear Mrs S Grace, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 9 months ago

“I've used Quest Motors for 25years always found the staff polite and helpful”

Helpful Report

(48738) - Posted 10 months ago

Dear Mr. Wilkinson, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team, and thank you for your loyal custom. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 9 months ago

“Always as we expect it. Lee Barnes is as always so helpful. It's Lee's attention to detail that keeps us coming back.”

Helpful Report

(48738) - Posted 10 months ago

Dear Mr M Gronland, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to Lee and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 9 months ago

“Very friendly, professional personnal, who answer any questions you have with any issues you may have with your vehicle.”

Helpful Report

(48738) - Posted 10 months ago

Dear Mr P Fisher, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 9 months ago

“Excellent service always very professional”

Helpful Report

(48738) - Posted 10 months ago

Dear Miss P Wigfall, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 9 months ago

Quest Motor Group is rated 4.8 based on 1,901 reviews