Quest Motor Group Reviews

Name: Quest Motor Group
Address: 287, Rayne Road, Braintree, 287, Rayne Road, Braintree, Essex
Rating: 4.84

4.8 Rating 1,901 Reviews

97 %

of reviewers recommend Quest Motor Group

Company Reviews

Questions

Metrics

4.8

Based on 1,901 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 321456

Location:

287, Rayne Road, Braintree,
287, Rayne Road, Braintree
Essex
CM7 2QN

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Quest Motor Group 5 star review on 1st April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful customer service from Nick in the van department can't fault the help I hot from him”

Helpful Report

(BraintreeUsed) - Posted 1 year ago

Dear Mrs Cullen, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Nick and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Geoff was great answered all my questions and sold me a perfect car to suit my needs Very happy”

Helpful Report

(BraintreeUsed) - Posted 1 year ago

Dear Mr Johnson, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Geoff and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“I bought my car with Darren and he was really helpful and knowledgeable as well as the other staff there that day. Trustworthy dealership and friendly staff- definitely recommend.”

Helpful Report

(BraintreeUsed) - Posted 1 year ago

Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Darren and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Sales good but after sales useless no help when problem arrises even when taken service plan and extended warranty when first came telling me needed front discs and pads all round only needed front pads”

Helpful Report

(BraintreeUsed) - Posted 1 year ago

Dear Mr Holding, We're disappointed to see you only left us a 1-star review. As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases, we're happy to see that our customers have felt like we've met and even exceeded this. As a family-run business which has been going in Essex since 1924, we like to think that we've made every experience with us easy, friendly and enjoyable. Our service manager has reviewed your file and at the time of your visit, we advised that your front and rear brake pads needed replacing, and that if the front pads in particular weren’t replaced, then it was highly likely you would also need the brake discs changing too in the near future, as the worn pads would begin to damage the discs. We sent you a video vehicle health check, which also summarised the above, but it doesn’t appear to have been viewed. If you would like us to resend you this, please do let us know by emailing helpdesk@questmotors.com Should you ever need any further assistance with your vehicle in the future we would be delighted to help. Kind regards, The Quest Motor Group Team

Posted 1 year ago

“Recently bought a car from a distance, through the internet/ telephone and got it delivered 180 miles away this week. Good conversations and updates and delivery.”

Helpful Report

(BraintreeSuzuki) - Posted 1 year ago

Dear David, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer, whether you visit us or buy one of our vehicles online, so it's fantastic to hear that we achieved this with our nationwide delivery option. We hope you enjoy many years of happy motoring. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best The Quest Motor Group Team

Posted 1 year ago

“Friendly and very helpful.”

Helpful Report

(BraintreeUsed) - Posted 1 year ago

Dear Mr Proctor, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“I was served by Anton who was very helpful and very professional. He was very knowledgeable and polite and buying a new vehicle was made very easy, I'm very pleased with the service I recieved, he made me at ease.”

Helpful Report

(BraintreeSuzuki) - Posted 1 year ago

Dear Mr Tobe, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Anton and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“I came in just wanting to look and was invited straight away to speak to someone for advice and he helped me not only pick a car but sort out all the finance. Was super friendly and welcoming”

Helpful Report

(BraintreeUsed) - Posted 1 year ago

Dear Miss Field, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership, and congratulations on the purchase of your new vehicle! I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“I highly recommend Quest to anyone looking to purchase a car. The staff are friendly and welcoming. Anton is a fantastic salesperson to deal with. He was very patient going through the sale of my new car and everything was explained well. Thank you for the great service!”

Helpful Report

Posted 1 year ago

Dear Alison, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Anton and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Excellent and professional service from Rob”

Helpful Report

(BraintreeSuzuki) - Posted 1 year ago

Dear Mr Corney, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Rob and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Bought my car from Rob and couldn't be happier with the service I received. The car was a little over my original budget but felt I was getting great value for money from a well respected dealership. Rob was very helpful and made sure I was happy with my choice without ever pushing the sale. Will definitely recommend Quest.”

Helpful Report

Posted 1 year ago

Dear Chris, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Rob and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Second time purchasing a car . Easy and clearly explained”

Helpful Report

(BraintreeUsed) - Posted 1 year ago

Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Just purchased my second vehicle from them, my 1st last year was a Discovery Sport which was a lovely car but my husband "decided " that he would get me a Range Rover Velar so we gave Rich Cowan a mission to find one with the spec that we wanted ..... and he did so picked it up last week and it's really quite luxurious inside 🤭 will certainly go back when we change cars again. Thanks Rich!”

Helpful Report

Posted 1 year ago

Dear Lynn, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership, and we love to hear how much you're enjoying your new car. I will be sure to pass your kind words on to Rich the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“The test drive was really good I was allowed to take the kuga by myself and Rob explained everything to me and was easy to understand .thanks”

Helpful Report

(BraintreeUsed) - Posted 1 year ago

Dear Mr Briggs, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Rob and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Very helpful and understanding sales executive.”

Helpful Report

(BraintreeSuzuki) - Posted 1 year ago

Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Brilliance service from Rob! He was very happy to show us the cars I had earmarked from my internet search. All the staff were polite, cheerful and Rob was happy to answer all my questions! Looking forward to picking up my fresh car next week and I’m sure the brilliant service will continue!”

Helpful Report

(BraintreeUsed) - Posted 1 year ago

Dear Mrs Potter, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Rob and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Chose Quest Motors as they have a varied choice of cars across a wide range of manufacturers. Excellent service , helped all the way through the process of buying a car. Thank you to Rob Beckwith.”

Helpful Report

Posted 1 year ago

Dear Darren, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Rob and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Geoff was excellent”

Helpful Report

Posted 1 year ago

Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit to our Braintree Dealership you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 1 year ago

“I had a brilliant experience with Quest being served by Anton. Anton ensured that i had an easy experience and it was quick and thorough.”

Helpful Report

Posted 1 year ago

Dear Dannielle, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Anton and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“I have never bought a car from Quest Motors before but I have to, say from start to finish it was a very enjoyable experience, from the moment I first spoke to Rob to the time he kindly delivered the mini he left no stone unturned to make sure that I was happy, he explained everything very clearly. The car was exactly in every detail as he described it, as I was unable to see the car before I purchased it due to health problems. Many thanks to Rob for his kindness and all his help. The car is excellent the service is extremely good, I can highly recommend Quest Motors to anyone.”

Helpful Report

Posted 1 year ago

Dear Alan, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that purchases a vehicle from us, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to Rob and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

Quest Motor Group is rated 4.8 based on 1,901 reviews