Quest Motor Group Reviews

Name: Quest Motor Group
Address: 287, Rayne Road, Braintree, 287, Rayne Road, Braintree, Essex
Rating: 4.84

4.8 Rating 1,901 Reviews

97 %

of reviewers recommend Quest Motor Group

Company Reviews

Questions

Metrics

4.8

Based on 1,901 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 321456

Location:

287, Rayne Road, Braintree,
287, Rayne Road, Braintree
Essex
CM7 2QN

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Quest Motor Group 5 star review on 1st April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had my MOT completed at Quest Braintree and I was thoroughly dissatisfied. The car was an older car but seeing the decent reviews I thought they would do a good job. I had told them about an error light and said it was most likely the sensor. It seems instead they decided to change the whole exhaust. This didn’t help with the warning light and instead left it with a horrible sound. I immediately went back and told them about the sound and they said it should settle down. The next day it was the same, so I went back. They had a quick look and said that was the best they could do and I was left with a horrible sounding car. I did go to another garage, that was able to fix the noise in 5 minutes and fortunately didn’t charge me for it. I will not go near this company again.”

Helpful Report

Posted 10 months ago

We're disappointed to see you left us a 1-star review. As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases, we're happy to see that our customers have felt like we've exceeded this. As a family-run business which has been going in Essex since 1924, we like to think that we've made every experience with us easy, friendly and enjoyable. Unfortunately we’re unable to identify you, and we would very much like to speak with you to discuss the issues raised. Please do give us a call on 01376 321 456 or email helpdesk@questmotors.com so we can find out more. Feedback is incredibly valuable to us and we strive to give every customer a 5-star experience, so if there is anything that we can do better, we would very much like to hear from you. Kind regards The Quest Motor Group Team

Posted 9 months ago

“I was very happy with the service I received and the information I asked I would like to thank Antonio on being very helpful and perlite”

Helpful Report

(BraintreeSuzuki) - Posted 10 months ago

Dear Mrs Scott, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 10 months ago

“Excellent dealership, sales team were honest and helpful. Especially Paul who I dealt with from reserving online to viewing and purchase. Car was prepped in very good time.”

Helpful Report

(BraintreeUsed) - Posted 10 months ago

Dear Mr Reed, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Paul and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 10 months ago

“Lee was friendly and helpful when I had a recent Service and MOT.”

Helpful Report

(48738) - Posted 10 months ago

Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to Lee and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 10 months ago

“My car was collected and returned by Warren. As I live in Burnham on crouch it is quite a journey to Braintree since the Maldon branch was closed.”

Helpful Report

(48738) - Posted 10 months ago

Dear Miss E Grundy, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 10 months ago

“We have been customers of quest for many years and in that time have been treated well, the staff are all friendly and go the extra mile to help. We travel from Hoddesdon so that I think says it all.”

Helpful Report

(48738) - Posted 10 months ago

Dear Mrs L Hinks, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we have achieved this over the years. I will be sure to pass your kind words on to the team, and thank you for your loyal custom. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 10 months ago

“Lee, the person I deal with when I bring my car in, is always so pleasant and explains fully to me any extras that need doing over and above the service/ MOT. As well as the service my car was returned beautifully cleaned. Lee even had a go at trying to polish out some scratches I had on the drivers door which was very kind.”

Helpful Report

(48738) - Posted 10 months ago

Dear Mrs V Ducksbury, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to Lee and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 10 months ago

“Thoroughly enjoyed my experience with Quest. Rob was very helpful and friendly.”

Helpful Report

(BraintreeUsed) - Posted 10 months ago

Dear Miss Rollings, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Rob and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 10 months ago

“Great staff, no waiting around and very good service”

Helpful Report

(48738) - Posted 10 months ago

Dear Mrs M Roberts, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 10 months ago

“excellent service”

Helpful Report

(48738) - Posted 10 months ago

Dear Mr E Pope, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 10 months ago

“Had MOT & number plates changed. Fitted me in very quickly & great service.”

Helpful Report

(48738) - Posted 10 months ago

Dear Miss E Prior, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 10 months ago

“Excellent service”

Helpful Report

(48738) - Posted 10 months ago

Dear Mrs K Carter, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 10 months ago

“No comment, just expensive !”

Helpful Report

(48738) - Posted 10 months ago

We're disappointed to see you left us a 3-star review. As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases, we're happy to see that our customers have felt like we've exceeded this. As a family-run business which has been going in Essex since 1924, we like to think that we've made every experience with us easy, friendly and enjoyable. Unfortunately we’re unable to identify you as you have reviewed us anonymously, and we would very much like to speak with you to discuss the issues raised. Please do give us a call on 01376 321 456 or email helpdesk@questmotors.com so we can find out more. Feedback is incredibly valuable to us and we strive to give every customer a 5-star experience, so if there is anything that we can do better, we would very much like to hear from you. Kind regards The Quest Motor Group Team

Posted 10 months ago

“Amazing customer service as usual! I wouldn't hesitate to recommend Quest for a car service.”

Helpful Report

(48738) - Posted 10 months ago

Dear Mr M Bonnington-Carter, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 10 months ago

“Excellent service as always, job sorted with minimum fuss”

Helpful Report

(48738) - Posted 10 months ago

Dear Mr A Mann, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 10 months ago

“I was pleased with the overall service, and the fact that at the end of the service, my car was parked so I could drive out easy.”

Helpful Report

(48738) - Posted 10 months ago

Dear Mr R Knight, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 10 months ago

“My husband bought our car in at 8.15 am . We tries ringing at 1.45 and 3,00pm The MOT was carried out but I was unable to contact the service department as the phone kept cutting to answer phone.”

Helpful Report

(48738) - Posted 10 months ago

Mrs E Norton, We're disappointed to see you left us a 3-star review. As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases, we're happy to see that our customers have felt like we've exceeded this. As a family-run business which has been going in Essex since 1924, we like to think that we've made every experience with us easy, friendly and enjoyable. We apologise that you were unable to speak to us on the telephone. There are times when all of our service advisors are busy, but rest assured we will inform you when your vehicle has been serviced by our technicians and is ready to be collected. We do have a voicemail system in place for customers to leave us a message on the occasions when we are unable to answer the phone, and we will always listen to any messages and return calls as soon as possible. Thank you for your custom, and we look forward to seeing you again soon. Kind regards, The Quest Motor Group Team

Posted 9 months ago

“Professional efficient good value”

Helpful Report

(BraintreeUsed) - Posted 10 months ago

Dear Brian, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 10 months ago

“I had a very protracte MOT that resulted to two vivits to Quest and a second 8 am appointmen. Because of a duplicated appointment clash which would have meant me having a long wait, I gifted a vehicle for the day, which allowed to go about my business and not wasted the entire day. Thank you Quest, and inspite of living in Maldon, some 30 minutes from Quest, I shall continue to use them and their first class service.”

Helpful Report

(48738) - Posted 10 months ago

Dear Mr T Burwood, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 10 months ago

“Excellent communication with service dept, car picked up and delivered back home.”

Helpful Report

(48738) - Posted 10 months ago

Dear Mrs K Puttock, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that either visits our Bosch Car Service centre or uses our collect & return service, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 10 months ago

Quest Motor Group is rated 4.8 based on 1,901 reviews