Quest Motor Group Reviews

Name: Quest Motor Group
Address: 287, Rayne Road, Braintree, 287, Rayne Road, Braintree, Essex
Rating: 4.84

4.8 Rating 1,901 Reviews

97 %

of reviewers recommend Quest Motor Group

Company Reviews

Questions

Metrics

4.8

Based on 1,901 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 321456

Location:

287, Rayne Road, Braintree,
287, Rayne Road, Braintree
Essex
CM7 2QN

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Quest Motor Group 5 star review on 1st April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Warm welcome from all staff. Knowledgeable salesman Good service”

Helpful Report

Posted 1 year ago

Dear Tracey, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“I m extremely happy with the service I received and would recommend quest motors to all my friends”

Helpful Report

Posted 1 year ago

Dear Claire, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“We were looking for quotes to sell my partners car and come across ‘we buy Essex cars’ which are also part of quest motor group. They confirmed a price and said it would need to be valued in person which we had no worries about as the car is immaculate with not a single mark on it. I got several emails from the company confirming this valuation and saying to secure it we had to book an appointment. We went ahead and booked the appointment, to then be told that without even seeing the car they had changed their minds and were offering £2235 less than the original price offered. Apparently the quote they offer is not correct for all cars - be aware of this before wasting your time with we buy Essex cars/ quest!”

Helpful Report

Posted 1 year ago

We're disappointed to see you have left us a 1-star review. Part of Quest Motor Group, We Buy Essex Cars has been created specifically to value and purchase used vehicles, to allow us to compete competitively with the likes of webuyanycar and Motorway. Just like those valuation sites, the initial valuation is not an offer to purchase, it is the price we may be willing to pay once an inspection of the vehicle has taken place. Our team of industry experts also review all valuations prior to any inspections, and when reviewing the valuations, they will also factor in market conditions and the supply/demand of the vehicle that has been valued. In this instance, the vehicle that We Buy Essex Cars valued required an adjustment based on this which you were made aware of prior to the inspection. We are sorry that on this occasion the market adjustment resulted in a reduction of the valuation prior to the inspection, and this is why we made you aware of the change before the appointment so that you were able to decide whether you would still like to proceed with us. We hope on this occasion that you have been able to find an alternative purchaser for your vehicle at a price that you are more comfortable with, and hope that you may value another vehicle with We Buy Essex Cars in the future. If you have any further queries or would like to discuss this in more detail, please get in touch with the team via hello@webuyessexcars.co.uk Kind regards, - The Quest Motor Group Team

Posted 1 year ago

“Really pleased with the service and efficiency of the company. Darren was so friendly and helpful with the purchase of the car.”

Helpful Report

Posted 1 year ago

Dear Barry, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Darren and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Excellent service, informative in all things, very easy to deal with. I would highly recommend.”

Helpful Report

Posted 1 year ago

Dear Martin, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“I would like to express my gratitude for the help purchasing my car from Quest. I dealt with Rob and he was brilliant. This was the most I have ever spent on a car and I spent a while searching for the right car from a reputable garage. I found the car I wanted but not close to me, this wasn’t a problem at all as Rob arranged for the car to be delivered to me, it came with a full service, MOT and valet. 3 months warranty which I have extended to 12 months. I chose quest as they had such good reviews and customer service which I can 100% agree with. The whole process was easy and my car is perfect, just as described Thank you Quest and Rob”

Helpful Report

Posted 1 year ago

Dear Amy, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that purchases from us, either in person at our dealership or remotely, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to Rob and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Rob was welcoming, friendly & helpful. I felt a valued customer, which resulted in the purchase of my Audi. Thank you”

Helpful Report

Posted 1 year ago

Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Rob and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“The vehicle I test drove had a new mot by all accounts by quest un yet was given the keys to the vehicle to drive the indicators where not working and nearly run out of fuel doing a approximate 5 mile journey how was I allowed to do this very poor and disappointed also costing me money again how on earth has this passed the mot.... Not happy”

Helpful Report

Posted 1 year ago

Dear Sophie, We're disappointed to see you only left us a 1-star review. In response to the issues you’ve raised, the vehicle was fuelled before you test drove it, which equated to around a quarter of a tank, so there was never any risk of the car running out of petrol. Regarding the indicators, we apologise for this fault, and the vehicle has been inspected by our technicians at our workshop and the fault has been rectified. The day after you reserved the vehicle, you informed us of your change of mind, and the deposit taken was fully refunded – there has been no cost to you during this process. As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases, we're happy to see that our customers have felt like we've met and even exceeded this. As a family-run business which has been going in Essex since 1924, we like to think that we've made every experience with us easy, friendly and enjoyable. If you would like to discuss your experience with us further, and also clarify what costs you feel you have incurred, please email helpdesk@questmotors.com Kind regards, The Quest Motor Group Team

Posted 1 year ago

“Exceptional service and a great deal on the van I have just purchased from Quest, thank you!”

Helpful Report

Posted 1 year ago

Dear Bill, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“The staff were very attentive and competent.The showroom was very welcoming and the salesman,Jeff ,was very helpful”

Helpful Report

Posted 1 year ago

Dear Joyce, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Well played so far”

Helpful Report

Posted 1 year ago

Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Excellent service by your salesman Geoff Leland. Made us both feel very comfortable buying a new car. We were recommended by our daughter who purchased a car from Quest last year so we would certainly return in the future and recommend Quest to friends. Thank you very much Quest”

Helpful Report

Posted 1 year ago

Dear Brian, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Geoff and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“I found the staff at Quest Motors to be very helpful and understanding especially Richard who went out of his way to help with any questions.”

Helpful Report

Posted 1 year ago

Dear John, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Richard and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Excellent service. My mother bought a Suzuki Swift, including a part exchange, and Richard made the whole process so straightforward.”

Helpful Report

Posted 1 year ago

Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Richard and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“My wife has a motability vehicle that is due to be replaced in October this year. She has been dealing with the Quest Motor Group for at least 30 years in Maldon and now at Braintree. The customer service received has always been first class. She has recently ordered a replacement vehicle, dealing with Darren Smith, who again has given excellent service. Darren was very helpful in her choosing a new Suziuki S Cross car.”

Helpful Report

Posted 1 year ago

Dear Patricia, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Darren and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“A great selection of used cars displayed on an upto date Web site. We did a nationwide online search for the particular make and model of car within our price range. Two flagged up, know in Gateshead and one on the Quest Web site. A £90 refundable deposit reserved it, even after hours. A personal email from Anton confirmed it and booked a test drive for the following morning. Excellent personal, no pressure service secured the deal and we drove home in our new car with a part ex complete and matching what our local main dealer had offered. Well worth the 200 mile round trip.”

Helpful Report

Posted 1 year ago

Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Anton and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“sales staff was excellent, body shop did a good job on preparing the purchased vehicle”

Helpful Report

Posted 1 year ago

Dear Christopher, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Competitive on price very agreeable salesman straight talking to the point knowledgeable friendly and giving good advice.”

Helpful Report

Posted 1 year ago

Dear William, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Very welcoming and friendly staff, nothing was too much trouble. You were left alone to test drive and look over the cars. There was no hard selling to buy extra products.”

Helpful Report

Posted 1 year ago

Dear Erika, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Anton is a great salesman and is a asset to your company , friendly and very happy to help in any way without any pressure on the buyer 👍”

Helpful Report

Posted 1 year ago

Dear Jon, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Anton and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

Quest Motor Group is rated 4.8 based on 1,901 reviews