Name: Quest Motor Group
Address: 287, Rayne Road, Braintree, 287, Rayne Road, Braintree, Essex
Rating: 4.84

“Been dealt with by Geoff Leland, perfect, couldn’t ask for any more”

(BraintreeSuzuki) - Posted 1 year ago

Dear Mr Chippendale, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Geoff and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Faultless experience”

Helpful Report

(BraintreeUsed) - Posted 1 year ago

Dear Mrs Holmes, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Had to keep chasing for paper work I needed so can buy the car, Paint touch-ups was not completed properly. Accessories on the car are not working I now have to pay out to get working.”

Helpful Report

(BraintreeUsed) - Posted 1 year ago

Dear Mr Yardley, We're disappointed to see you only left us a 1-star review. As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases, we're happy to see that our customers have felt like we've met and even exceeded this. As a family-run business which has been going in Essex since 1924, we like to think that we've made every experience with us easy, friendly and enjoyable. We have spoken with the sales executive on this issue and can’t find in any of the correspondence any issues raised regarding late paperwork. It seems all documentation was provided to you at the correct stage of the car buying process. Regarding the accessories, it was explained that the vehicle did have a connected camera, but it does require a subscription with the manufacturer to activate this feature due to the vehicle being older than 3 years. Upon inspection of the vehicle at the time of purchase, it was identified that a few areas did require a small amount of paint work which was agreed. The sales executive did visit your home to collect the vehicle and return it once the work had been completed so that you were not inconvenienced. Since returning the vehicle to your home, new areas were identified as needing paint, and we have already offered to fix these. Please do reply to our sales executive on the issue regarding paint so we can arrange a date to resolve this issue. Kind regards, The Quest Motor Group Team

Posted 1 year ago

“We have assisted by Rob Beckwith when we viewed the car that we like. He is very accommodating and has explained well about the warranty and gap insurance with clarity.”

Helpful Report

(BraintreeUsed) - Posted 1 year ago

Dear Mrs Reantaso, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Rob and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Very helpful and friendly. Made the process of buying a car for my elderly grandmother easy and stress-free.”

Helpful Report

(BraintreeUsed) - Posted 1 year ago

Dear Mrs Double, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we made the car buying experience for your grandmother an enjoyable one! I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Dealt with a lovely lady called Steph. Very friendly but professional without the hard sale tactic. She was upfront with any minor faults and sent me a video. Brought the car over the phone and Steph is arranging delivery. Brilliant service, well done. 👍👍”

Quest Motor Group 5 star review on 7th January 2024

Helpful Report

(BraintreeUsed) - Posted 1 year ago

Dear Mr Arif Mehmet, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us at our dealership in Braintree or purchases their car from us remotely, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to Steph and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“I've been searching for a car for a good while, looking at all the Deals and how I'm dealt with. Your service so far has been above and beyond any I have experienced.”

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(BraintreeSuzuki) - Posted 1 year ago

Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“I recently had the pleasure of working with your sales agent, Nick, while seeking a specific vehicle. I must express my utmost satisfaction with the service he provided. Nick demonstrated exceptional professionalism, courtesy, efficiency, and patience throughout the entire process. His informative and humorous approach made the experience enjoyable, and I'm grateful for his assistance in facilitating the purchase of my new vehicle. I look forward to continuing our business relationship in the future. Best regards, Karl”

Helpful Report

(QuestCommercials) - Posted 1 year ago

Dear Mr Saint, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Nick and the team, and we very much look forward to working with you in the future. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“I recently had the pleasure of working with your sales agent, Nick, while seeking a specific vehicle. I must express my utmost satisfaction with the service he provided. Nick demonstrated exceptional professionalism, courtesy, efficiency, and patience throughout the entire process. His informative and humorous approach made the experience enjoyable, and I'm grateful for his assistance in facilitating the purchase of my new vehicle. I look forward to continuing our business relationship in the future. Kind Regards Karl”

Helpful Report

(QuestCommercials) - Posted 1 year ago

Dear Karl, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Nick and the team, and we very much look forward to working with you in the future. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Very polite and understanding.”

Helpful Report

(BraintreeSuzuki) - Posted 1 year ago

Dear Mr Wheldon, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“I was very impressed by the friendly helpful Rob who made it a pleasant experience choosing a new car it can be quite stressfull but i was relaxed. So im very happy that i chose Quests Braintree.”

Helpful Report

(BraintreeUsed) - Posted 1 year ago

Dear Mr Pitt, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Rob and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Very professional yet very friendly answered all my questions brilliant service”

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(BraintreeUsed) - Posted 1 year ago

Dear Mr Tr Machin, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Very pleased with my van. Nick was very helpful & kept to his end of the deal we had over the telephone. Definitely recommend 👍”

Helpful Report

(BraintreeUsed) - Posted 1 year ago

Dear Mr Irvine, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this - I will be sure to pass your kind words on to Nick and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Great Guys”

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(BraintreeUsed) - Posted 1 year ago

Dear Mr Martin, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Great service as always from an honest local company”

Helpful Report

(QuestCommercials) - Posted 1 year ago

Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Excellent personal service from original online deposit to viewing and test driving car and then handover. Thank you Darren and all the staff who were extremely helpful throughout.”

Helpful Report

(BraintreeUsed) - Posted 1 year ago

Dear Stephen, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Darren and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Very satisfactory purchase of used car from Quest Motor Group, very professional service and a good deal of patience shown by Russell around my hearing loss.”

Helpful Report

(BraintreeUsed) - Posted 1 year ago

Dear Mrs Eaton, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Russell and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Darren from sales was very helpful. I reserved the car I was interested in and I received a phone call from Darren shortly after. Darren also sent me a personalised video which was very detailed. I had to travel a couple of hours to see the car and Darren ensured the car would be available to drive home on the same day as the test drive. The car was as described and I am very happy with my purchase. Thanks Darren!”

Helpful Report

(BraintreeUsed) - Posted 1 year ago

Dear Mr Frodsham, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Darren and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Richard was very helpful and knowledgeable when showing us a car at Quest in Braintree. He was always friendly and made the experience very easy for us”

Helpful Report

(BraintreeUsed) - Posted 1 year ago

Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Richard and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Very professional company who went above and beyond, making sure everything went smoothly and ensuring my sons vehicle was delivered in good time and in excellent condition. I’ve never ordered a vehicle online before but the detailed personal video really helped and any issues which were minor were pointed out and rectified before delivery.”

Helpful Report

(BraintreeSuzuki) - Posted 1 year ago

Dear Ian, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer, whether they visit us in person or make a purchase online, so it’s great to hear we achieved this. We’re delighted that you found buying a vehicle with us online easy and hassle-free, and we’re thrilled that your son is happy with his new car. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Quest Motor Group Reviews