Quest Motor Group Reviews

Name: Quest Motor Group
Address: 287, Rayne Road, Braintree, 287, Rayne Road, Braintree, Essex
Rating: 4.84

4.8 Rating 1,901 Reviews

97 %

of reviewers recommend Quest Motor Group

Company Reviews

Questions

Metrics

4.8

Based on 1,901 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 321456

Location:

287, Rayne Road, Braintree,
287, Rayne Road, Braintree
Essex
CM7 2QN

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Quest Motor Group 5 star review on 1st April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful went through everything and answered all questions we asked”

Helpful Report

(BraintreeUsed) - Posted 1 year ago

Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Good and reliable.”

Helpful Report

(48738) - Posted 1 year ago

Dear Mr M Hasler, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“I recently had my car serviced at Quest and cannot rate the service I received highly enough. From the collection of my vehicle, to the service, and even the car wash and vac (part of the service) was second to non. My car was returned to me in tip top condition. Lee Barnes and the whole team were excellent”

Helpful Report

(48738) - Posted 1 year ago

Dear Mr P Medden, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, whether you pop in or have your car collected by us, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to Lee and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“This is my 1st car and Darren really helped me understand and got all of my silly queries with patience and understanding. A humble and professional human. Thanks a ton for all the help!”

Helpful Report

(48738) - Posted 1 year ago

Dear Mr L Abraham, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Darren and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Excellent customer service. Friendly, approachable staff who are reliable and trustworthy. I wouldn’t take my car anywhere else.”

Helpful Report

(48738) - Posted 1 year ago

Dear Mrs A Harris, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Excellent & Prompt Service. MOT completed in timely manner.”

Helpful Report

(48738) - Posted 1 year ago

Dear Mr A Claydon, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“I purchased my car fromt Quest, at the same time I also purchased thier service plan. No regrets in doing this, it means when my service is due I don't need to worry about the costs, especially with inflation. I also get my MOT at a better rate with this plan. The team at Quest are great, from sales to service. I recently also needed to speak to the accounts department, and they couldn't have been more helpful. 10/10.”

Helpful Report

(48738) - Posted 1 year ago

Dear Miss R Chinery, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“I have owned two Cavaliers, one Zafira and one VIVA, all obtained via Quest Motors, since the company operated from the premises in High Street, Maldon. I have always been satisfied with the service that I have received, even after the recent closing of the Maldon operations as my present car is collected and delivered with no hassle.”

Helpful Report

(48738) - Posted 1 year ago

Dear Mr B Townsend, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, whether your vehicle is collected or you pop in in-person, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team, and thank you for your loyal custom, we really do appreciate it. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Friendly staff, waited for completion, sat in waiting area, nice vibe, coffee available. Completed in good time”

Helpful Report

(48738) - Posted 1 year ago

Dear Mrs S Jones, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Excellent service and very helpful staff.”

Helpful Report

(BraintreeSuzuki) - Posted 1 year ago

Dear Mr Hughes, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“I have no complaints. Lee Barnes was as he always is very polite and professional. A credit to your business. Hope he stays with your company for ever. Would not be the same without him.”

Helpful Report

(48738) - Posted 1 year ago

Dear Mrs J McDonald, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to Lee and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Excellent service!”

Helpful Report

(48738) - Posted 1 year ago

Dear Mr M Farrell, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Very pleased with the service quest motor group provided”

Helpful Report

(48738) - Posted 1 year ago

Dear Mr D Dale, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“The usual excellent service.”

Helpful Report

(48738) - Posted 1 year ago

Dear Mr G Laing, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Excellent service as always”

Helpful Report

(48738) - Posted 1 year ago

Dear Mrs A Voller, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“good sevice and kept me informed of the progress made with my vehicle”

Helpful Report

(48738) - Posted 1 year ago

Dear Mrs Y Adams, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit, you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 1 year ago

“Fantastic service And Nick has been very helpful”

Helpful Report

(QuestCommercials) - Posted 1 year ago

Dear Mr Pepper, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Nick and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Top team Top service Always amazing”

Helpful Report

(48738) - Posted 1 year ago

Dear Mr P Yates, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Communication is a problem at Quest . Having used this service on a number off occasions it's either really good , adequate , or absolutely horrible . With all the different ways to contact customer this should be a lot better”

Helpful Report

(48738) - Posted 1 year ago

Dear Mr J Chapman Thanks for taking the time to leave us a good review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit, you'll feel we've improved enough to leave us a 5-star review. Regarding the issue you have raised, we believe that you have now spoken with our Service Manager and we do apologise that you were not provided with an update as to when your vehicle would be ready. We pride ourselves on offering a 5-star experience and we are disappointed to see that on this occasion, our communication wasn’t to the usual high standard. Customer feedback is extremely valuable to us and we use it to continuously improve the service we offer, so we will review our processes to ensure that this doesn’t happen again. We do hope that you continue to visit us so we can demonstrate our 5-star customer experience to you next time. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 1 year ago

“Very friendly and professional staff. All work needed clearly explained and costed.”

Helpful Report

(48738) - Posted 1 year ago

Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

Quest Motor Group is rated 4.8 based on 1,901 reviews