Quest Motor Group Reviews

Name: Quest Motor Group
Address: 287, Rayne Road, Braintree, 287, Rayne Road, Braintree, Essex
Rating: 4.84

4.8 Rating 1,901 Reviews

97 %

of reviewers recommend Quest Motor Group

Company Reviews

Questions

Metrics

4.8

Based on 1,901 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 321456

Location:

287, Rayne Road, Braintree,
287, Rayne Road, Braintree
Essex
CM7 2QN

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Quest Motor Group 5 star review on 1st April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As I work Mon-Fri my Mum dropped the car in first thing Monday morning, supplied the Service Team with her contact number and advised that it took 30-40 minutes to get to Quest from home. She was supplied with a courtesy car. At 4:30pm neither my Mum nor myself had received a call or text advising the work was done or any info. After numerous attempts to call, waiting on hold, leaving messages and promises of a ‘call back’, my Mum was still none the wiser. Eventually she called the sales team who did answer, and finally she was informed the ‘wrong part’ had been delivered and so would need it for another day. My Mum had to cancel an appointment on the Tuesday and rush around (to two other appointments including at the hospital) all day. I was then called by the Service Team, even though I was at work and not the one that had dropped the vehicle off. I contacted my Mum to inform her so she could go and collect. I would like to add that when the car was initially taken, a week previous, I was told I had a buckled wheel and told to ‘buy one on ebay, bring it in and we’ll fit it for you.’ The customer service has been woeful from the outset. I have been a loyal customer for some years, buying two vehicles, each with service plans. I pay for the Service Plan so your experts can deal with things so I don't have to. I have little time and 0 knowledge of cars ‘under the bonnet’. As for the valet that is apparently included in the Service Plan I would rather you hadn't bothered. Leaves in the grills, smudges and smears all over, I get a better service paying £20 at the local car wash. I will not be renewing the Service Plan when it comes to an end and can only express my huge disappointment with the way the Service Team seems to be heading at Quest, as all my previous experiences have been positive. I had considered purchasing another car from Quest when my HP comes to an end but now have my doubts. One extremely dissatisfied customer.”

Helpful Report

(48738) - Posted 1 year ago

Dear Mr T Lowther, We're disappointed that you have left us a 2-star review. As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases, we're happy to see that our customers have felt like we've exceeded this. As a family-run business which has been going in Essex since 1924, we like to think that we've made every experience with us easy, friendly and enjoyable. Looking into the system, our Service Manager has spoken with your mother regarding this recent visit and apologised for the slight delay due to the wrong part being received, this unfortunately can happen when dealing with multiple franchises and many different vehicles. We did provide a courtesy car so you were not without transport but do apologise that on this occasion we haven’t provided our usual 5-star service regarding our communication with you. We’ve spoken with the member of the team to reinforce the importance of ensuring all customers are updated on the status of their vehicles. The wash and vac service we provide seems to have also fallen short of our usual high standards, and we have spoken with the relevant team regarding this. As a gesture of goodwill, we would be delighted to offer you a complimentary full valet rather than the normal service clean. We do hope we see you again when you are looking to replace your current vehicle so we can reassure you of our usual excellent customer service. If you would like to discuss any of the above further, please do not hesitate to contact us on 01376 321 456 or email helpdesk@questmotors.com Kind regards The Quest Motor Group Team

Posted 11 months ago

“Excellent service as always.”

Helpful Report

(48738) - Posted 1 year ago

Dear Mr T Cook, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Nick in the Commercial side was absolutely brilliant. Couldn’t do enough for me when I was buying a used Citroen van from him . Great guy , no fuss straight to the point and easy to deal with. Really happy Thanks Clive”

Helpful Report

(BraintreeUsed) - Posted 1 year ago

Dear Mr Mansfield, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Nick and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“If the new car is as good as your sales team we will be very happy.”

Helpful Report

(BraintreeSuzuki) - Posted 1 year ago

Dear Mrs Warren, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“I was generally pleased with the customer service provided by Quest. I was however slightly disappointed that I wasn’t shown how to use the touch screen. The clock had been adjusted and the manual hasn’t helped me to find how to do this. Still a mystery.”

Helpful Report

(BraintreeUsed) - Posted 1 year ago

Thanks for taking the time to leave us a good review. We're sorry to hear that you weren't shown the touchscreen functions. If you are still having some difficulty using your touchscreen, please do get back in touch with us or pop back into the dealership and our sales team will be happy to help. We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit to our Braintree Dealership you'll feel we've improved enough to leave us a 5-star review. All the best - The Quest Motor Group Team

Posted 1 year ago

“Dropped off Friday evening was told be ready for 12 had a message come collect at 10.30. Perfect.”

Helpful Report

(48738) - Posted 1 year ago

Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“I recently purchased a car from this company shocking, I asked before purchase about the condition of the paint work, was told excellent one owner been well looked after. I received my Honda Jazz covered still in polish a dent above door handle significant stone chips on the Bonet a couple are raised the car has clearly had a life in the car wash! First day out had to pull in as the tyre pressure was low second day the car would not start out side Sainsburys The battery was dead in the Key fob..actually on both of them. The parking camera has red paint on it ? Obviously had a paint job on the bumper, the car matt was torn and frayed. VERY CONCERNED ABOUT PARTING WITH ALOT OF MONEY TO A COMPANY WHO DONT CARE ONCE THEY HAVE YOUR BUISNESS STILL WAITING FOR A CALL BACK!”

Helpful Report

Posted 1 year ago

Dear Joann, We're disappointed that you have left us a 1-star review. As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases, we're happy to see that our customers have felt like we've exceeded this. As a family-run business which has been going in Essex since 1924, we like to think that we've made every experience with us easy, friendly and enjoyable. We can assure you that we carried out our usual thorough checks before delivering the car but unfortunately as vehicles age they do start to show signs of wear and tear – this is taken into consideration when we value and put the vehicle on our forecourt. We have on a number of occasions tried to contact you to discuss how we might be able to assist you with this matter, but unfortunately we haven’t been able to speak to you. If you would still like to talk to us, please email us via helpdesk@questmotors.com Kind regards The Quest Motor Group Team

Posted 11 months ago

“I’ve used them for years now and wouldn’t go elsewhere x”

Helpful Report

(BraintreeSuzuki) - Posted 1 year ago

Dear Mrs Smith, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we continually achieve this during your visits to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Friendly and helpful staff. Went in to look at a car and left 2hrs later having bought a new car - l think that says it all!”

Helpful Report

(BraintreeSuzuki) - Posted 1 year ago

Dear Mr Howarth, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Car had its Soring service, on time and all found Ok in a short timescale.”

Helpful Report

(48738) - Posted 1 year ago

Dear Mr K Radley, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Good service and great customer service”

Helpful Report

(BraintreeUsed) - Posted 1 year ago

Dear Mr Chapman, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“The service I had was very good and very easy.”

Helpful Report

(BraintreeUsed) - Posted 1 year ago

Dear Mark, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Can’t fault the service very professional will always take my BMW there”

Helpful Report

(48738) - Posted 1 year ago

Dear Mr N Crane, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Supportive, efficient and personable.”

Helpful Report

(BraintreeSuzuki) - Posted 1 year ago

Dear Ms Littman, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Joe has been so helpful. He’s charismatic and knowledgeable and has kept me fully updated the entire way through. Thank you.”

Helpful Report

(BraintreeUsed) - Posted 1 year ago

Dear Mrs Martin, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Joe and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“From start to finish, I felt valued. Everything was explained and matched to my needs.”

Helpful Report

(BraintreeSuzuki) - Posted 1 year ago

Dear Mrs Selby, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Called into Sukuki (Quest Motors) Braintree along with several other Car Sales in the area as we were looking for a replacement car for my wife. From entering we were given a genuine greeting. From our first meeting of the Sales Executive Richard Cowan, we took an instant like to him and his relaxed approach. Richard took the time to listen to my wife's needs and expectations for her replacement car and suggested a more suitable car. From initial enquiry to the final delivery, Richard went beyond what i expected from a Sales Executive by even giving advice with completing Insurance online one sunday on his day off. He is a chap with great professional knowledge of his product, his calm delivery in advice and perfect manners to match. He definately sets the bar for his trade I strongly recommend this gentleman for your next Suzuki and gurantee you wont be disappointed.”

Helpful Report

Posted 1 year ago

Dear Ian, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. We are so pleased to have received this review and are delighted that your wife found her next car under the guidance of our Suzuki Sales Manager Richard. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Took my car in for a service. Professional, efficient and couldnt be anymore helpful.”

Helpful Report

(48738) - Posted 1 year ago

Dear Mr R Weemes, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Very good service”

Helpful Report

(48738) - Posted 1 year ago

Dear Mrs M Grubb, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit, you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 1 year ago

“Always helpful and friendly. The only pity is that they moved away from Maldon and are not so convenient.”

Helpful Report

(48738) - Posted 1 year ago

Dear Mr J Harris, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

Quest Motor Group is rated 4.8 based on 1,901 reviews