QuickPlay UK Reviews

Name: QuickPlay UK
Address: Electric Works, 3 Concourse Way, Sheffield, Sheffield
Rating: 4.55

4.6 Rating 1,266 Reviews

89 %

of reviewers recommend QuickPlay UK

4.6

Based on 1,266 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

QuickPlay UK 5 star review on 28th September 2023

Anonymous

Anonymous // 01/01/2019

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“I haven't received my order which was a Christmas present.”

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Posted 2 years ago

“I ordered a few days before Xmas and received the parcels with no issues. Great service with quality products. My boys love their new training equipment. 5+”

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Posted 2 years ago

“Never arrived, shocking communication”

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Posted 2 years ago

“I ordered the Tekkers Trainer as a Christmas present. There were 2 parts missing and I immediately emailed to say we needed assistance- I received a reply fairly quickly which was impressive but I’ve subsequently sent 3 more emails chasing a response with no reply.”

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Posted 2 years ago

“Customer service is shocking, this questionnaire has come through quicker than any response from the company!! You only partly delivered my order, the main part, the goal never arrived. I still need a refund & ask you to look at the proper service other companies provide as I sourced the goal elsewhere & got same day delivery….you may want to take a leaf out if there book! Atrocious customer service, you should be ashamed!”

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Posted 2 years ago

“Ordered on 10th December still don’t have it 29th December.”

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Posted 2 years ago

“I feel lucky I received my item before Christmas having contacted Quickplay on the day it was due to be received and the order having not even been processed at that point. This was made worse by then trying to blame the courier rather than accept responsibility. I asked them to call me directly (so that I could collect the parcel) and instead they despatched it with little time to spare before sending an email. This was followed up by a similar experience the following day. If I ask for a call, it is not because I want an email. A really poor experience overall that was only salvaged by the parcel arriving in the nick of time, hence the second star.”

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Posted 2 years ago

“QuickPlay UK are an absolutely fantastic company to deal with. I ordered my grandsons a large football goal for the garden and it was sent promptly next day delivery, good quality and full instructions and as QuickPlay said in the video 'easy to assemble'. My grandsons love it and helps them to exercise and practise football skills in the garden or to take to a field or park and play with friends as it comes in a carry bag. I have colour coded the ends of fitments to make it even quicker to assemble. Slight problem with net and I emailed QuickPlay and another was sent out as soon as replacement net was available at no charge. Now that is what I think customer service should be like with all companies. Thank you QuickPlay I shall buy from you again most definitely. Very satisfied customer.”

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Posted 2 years ago

“I have not received my item and only had one correspondence and no further information”

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Posted 2 years ago

“Ordered my son a rebound bar for Christmas A last minute decision I worried it wouldn’t arrive in time. The item was dispatched and arrived in 2 days in time for Xmas day. The item is really well built, very sturdy and easy to put together. Good value for money and helps with my sons football training when he is practicing on his own.”

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Posted 2 years ago

“Still waiting for delivery,was told 21 December it’s now 29th.This was a Christmas present.Very disappointing.Still no date for delivery.”

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Posted 2 years ago

“I have not received it so can’t give a review.”

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Posted 2 years ago

“Absolutely terrible customer service…. The website isn’t user friendly with not all items listed, forcing the customer to email instead….. from initial email 2/9/22 until now 29/12/22 I still haven’t received my item despite paying on 8/12/22”

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Posted 2 years ago

“I have not received my order yet!”

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Posted 2 years ago

“If I could give Quickplay 0 stars I would. I placed my order one week before Xmas and paid for next day delivery. Still no sign of the delivery 10 days later. It was an exercise goal for our son who has type 1 diabetes and needed exercise to keep his blood glucose levels stable during revision. Quickplay say there is nothing they can do to help and it's not their problem as it's with the courier but our contract is with Quickplay not the courier.”

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Posted 2 years ago

“Still not received my order”

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Posted 2 years ago

“Very quick service, rebound net is great”

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Posted 2 years ago

“I've still not received my order”

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Posted 2 years ago

“Still hasn't arrived!! Ordered 10 days ago. Very disappointed and now want a refund please”

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Posted 2 years ago

“Never recieved item.”

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Posted 2 years ago

QuickPlay UK is rated 4.6 based on 1,266 reviews