Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,826 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,826 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 30th June 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a phone which after 2 weeks hadn't arrived!!!!!! Customer service was awful!!! Cancelled my order and still waiting 4 weeks later for my refund!!!!!!!! Kept getting excuses now being totally ignored!!!! Have contacted customer consumers and suggest other people do to!!!!!!!!!!”

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Posted 5 years ago

“i haven’t received my phone after a week now and have had no updates or contact absolute con quick to take my money though”

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Posted 5 years ago

“Have ordered from them before and the phone has lasted me years, I did order another as a gift but needed to take it back as the friend already had one as a gift and they were really helpful and helped me arrange for a return. Not had the refund yet but I'm sure they will be just as quick as they are with customer service and delivery. QMF ID: 244323”

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Posted 5 years ago

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Posted 5 years ago

“Still waiting for a refund - a month now - for an order for a mobile they couldn't fulfill. Not impressed with their customer service at all: the various depts do not communicate and I'm left feeling very frustrated...”

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Posted 5 years ago

“Took too long to deliver”

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Posted 5 years ago

“I wish I had read the reviews before buying a phone from this site! Absolutely shocking service, I cancelled the order as I didnt receive the phone but still waiting for my refund of £489! Please don't make my mistake!”

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Posted 5 years ago

“DON NOT USE THIS COMPANY Won't pay for phone they bought "Lost it" Sold my phone and sent it to them by Collect+ (tracked) The phone has "gone missing". They keep stalling on the payment for the phone. Very dodgy behaviour. I doubt I will ever be paid for the iPhone I sent them. QMP have been investigating this Collect+ tracked insured delivery for over 5 weeks now. It is too long. Just pay for the phone, you have postal insurance. Claim on it and pay me. It was sent nearly 3 months ago! - not quick at all. If this is not resolved within 1 week I will file a money claim in the court. Everyone can see this for themselves how difficult is it to get through to the company to try to get them to pay. Call the company's number 0208 5000 308 - you will be number 30 or 40 in the queue calling for over an hour.... and then simply cut off! Try it! Dodgy. No reply to emails for weeks on end. Very poor.”

Helpful Report

Posted 5 years ago

“Do not use this company- ordered a mobile with a 7 working day delivery ( paid the money) 7 working days passed & still no delivery. Then received an email informing me a 2 week delay, so I cancelled & still haven’t received my money back ( 1 month later). Now having to contact my credit card to sort out. Thank goodness I paid on Credit Card.”

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Posted 5 years ago

“*****BEWARE PEOPLE, DO NOT USE QMF, YOU HAVE BEEN WARNED, YOU WILL REGRET IT*****”

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Posted 5 years ago

“DO NOT USE, completely useless. I am in the process of taking them to the small claims court”

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Posted 5 years ago

“Phone was of good condition as stated and also came with a screen cover. The only down side it that it took 10 working days to arrive which is a little frustrating when you don’t have a phone but this was explained in the confirmation email. All in all, good service and would use again Paul Hammond QMF ID 241593”

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Posted 5 years ago

“After waiting three weeks the phone finally arrived and it is great XX Just need quicker service .”

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Posted 5 years ago

“I purchased a phone for my son after waiting two weeks for the phone to arrive I found out that the phone did not even exist, when i asked for a full refund i was told i had to wait 14 working days for a refund on a phone that i never even received! there is no reason at all why a refund could not of been processed in 48 hrs i know i do it all the time. The customer service team were unhelpful & would not put me in contact with the Finance team. So i waited 14 working days on day 15 I contacted them nothing had been processed apparently the Finance team now have no phones on there desk only email the lad i spoke to said they will contact you withing the next 48hrs you can imagine my response why do i need to be contacted all i need is my refund today which is already 15 days waiting, this company is a joke DO NOT USE. Stil waiting for them to contact me 2 hours on the phone hanging on for them to pick up just keeps ringing.”

Helpful Report

Posted 5 years ago

“Sold my phone and sent it to them by Collect+ (tracked) The phone has "gone missing". They keep stalling on the payment for the phone. Very dodgy behaviour. I doubt I will ever be paid for the iPhone I sent them.”

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Posted 5 years ago

“Late delivery, but was accurate”

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Posted 5 years ago

“Took my son’s iPad for repairs. In no time it was done and I was ready to go. Great job guy.”

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Posted 5 years ago

“Great work on my Apple Watch”

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Posted 5 years ago

“Good phone good delivery time thanks again my 3rd phone from use”

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Posted 5 years ago

“I bought an Apple iPhone 6S - White / Silver - (16GB) - Unlocked - Good Condition for my daughter in March 2109, she is so happy and excited about it, it works great without having any problem, now I am going to buy another phone from Quick mobile-fix as their phones are clean and are in good condition.”

Helpful Report

Posted 5 years ago

Quick Mobile Fix is rated 3.2 based on 6,826 reviews