Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,828 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,828 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 30th June 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They kept posting me telling me this Thursday latest when next Thursday came they’ll tell me next week and when next week came they’d give one excuse about the dispatch team. Shocking customer service”

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Posted 4 years ago

“Avoid this company at all cost . 7/10 days delivery turns out to be 21 days and still no sign of delivery. Just the automated message saying they are very sorry!!! You have been warned.”

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Posted 4 years ago

“Great service.”

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Posted 4 years ago

“Would be nice to get next day delivery option.”

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Posted 4 years ago

“Each time chased it is with quality control and will be despatched between 2 and 5 days, order should not be accepted if the phone is unavailable!”

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Posted 4 years ago

“The product I purchased didn't work and I am yet to receive a refund for it after sending it back for a return. I have confirmation that you received the product again, but despite waiting more than the 14 working days stated in an email, I still don't have my money.”

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Posted 4 years ago

“Looks really good but the battery life is worse than expected.”

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Posted 4 years ago

“Great purchase just as advertised. Very fast delivery. Would buy again.”

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Posted 4 years ago

“Excellent service and product can’t say anymore”

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Posted 4 years ago

“Delivery time was not great, other than that phone works well and I am happy with it.”

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Posted 4 years ago

“I recently ordered a phone after waiting 10 days to hear when It was going to be dispatched I contacted QFM to find out what was going on, the phone I ordered was out of stock but they didn't feel the need to tell me this. It was arranged that the same model in a different colour would be sent. 2 weeks after receiving the different phone it died. I sent it back to them as it is covered under warranty and was told it would take 7-10 days to f ix and return. 2 weeks later the phone still hasn't been fixed or even close to being resent to me...….”

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Posted 4 years ago

“Absolute incompetence, lie after lie, phone line never works, this company is a total joke and waste of time.”

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Posted 4 years ago

“Like many REAL reviews do not use them! I ordered a phone that was supposed to be 10-14 days, took my payment immediately and now 53 days - yes 53 days - still no phone just promises of next week. Now they have the cheek to say a refund will be 14 days. Never dealt with such a l....g company before.”

Helpful Report

Posted 4 years ago

“Do not ordered,ordered 2nd march told 7 days after order was paid,no mention of this before,contacted them was told 7 to 10 days,contacted again was told please be patient,asked if not despatched in 48 hours i would cancel,reply was please email seperately if you wish to cancel,5 minutes later received email saying they had cancelled and i would receive a refund in 14 working days, my daughters birthday present and now i have to borrow money to buy another till i get a refund, avoid at all costs”

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Posted 4 years ago

“Do Not Use! Ordered a refurbished iPad, did not arrive in time stated, had to chase. When it finally arrived the screen was cracked. Reported it straight away, took multiple emails and a further week to arrange return. Now chasing refund, they claim they cannot refund until the courier accepts fault - this is not correct or relevant and contrary to their refund policy. AVOID!”

Helpful Report

Posted 4 years ago

“Avoid, they claim that your phone will be dispatched within 7-10 days or they will contact you. Now in day 25 and no response to any of my 6 emails. Raising claim with Financial Ombudsman Service.”

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Posted 4 years ago

“Ordered two phones in stock on the 20th February, one of which was for my kids birthday in March. 7 days came and went; no phones...chased and told in quality control and will be dispatched in 1-4 days. 4 days went, no phones. Chased again and told dispatch will urgently get them to me. It's now the 14th of March (past kids birthday) and still no phones and status still "processing". I don't believe they ever had the phones they claimed to be in stock and I'm reporting them to trading standards. DO NOT USE THEM”

Helpful Report

Posted 4 years ago

“SCAMMERS Phone takes 3 weeks to arrive, mine arrived FAULTY, sent it back end of Jan, and of Feb still no refund. If anyone else is having issues like this, go to your bank and request a chargeback, that's the only way I could get my money back, they literally stopped replying and started giving excuses about "accounts department" will email you, which they won't, but when you intiate chargeback they reply next day.”

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Posted 4 years ago

“Bought two iPhone 7s and there great.”

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Posted 4 years ago

“Phone took over as month to arrive. When it arrived it was faulty so was advised to return. That was 8 weeks ago and despite a few emails promising its arrival no phone. Asked for a refund and had no response in 2 weeks. Hopeless, thank goodness for Barclaycard!”

Helpful Report

Posted 4 years ago

Quick Mobile Fix is rated 3.2 based on 6,828 reviews