Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,826 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,826 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 30th June 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“U guys said within seven days it exceeded 10days.now I have made a second purchase and its the 13days.this will be my last purchase with you.trust me”

Helpful Report

Posted 5 years ago

“The purchased mobile was sent out for delivery more or less in the promised time frame but their chosen courier, UPS, declined to deliver. I was forced to repeatedly visit their 'drop off point' waiting for the driver to drop it off”

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Posted 5 years ago

“Avoid this company. Their wording of their next day delivery is absolutely disgraceful, it’s next day (within 7 working days) so 9 DAYS! before you get your items. I cancelled, they then said 14 working days (so 19 days) to process a refund? Which will be done within 48 hours? Absolute shambles”

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Posted 5 years ago

“The dispatch took well over 7 working days. As no information appeared on the tracking system, we contacted Quick Mobile Fix, who then got the mobile dispatched and sent within a couple of days. It is a shame that we had to chase.”

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Posted 5 years ago

“QMF ID 245059. Great service and quick turn around. Highly recommended”

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Posted 5 years ago

“The prices are the only good thing about this website. Delivery is very long, I've been in the waiting line to contact them for years now, I just want my phone. Overall this website is awfull.”

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Posted 5 years ago

“Avoid buying anything from this website. I bought an iPhone x and it took over 3 weeks to arrive. I bought it in advance to take it on holiday but it came too late. I called them so many times and only managed to get through to them once after waiting on the line for 2 hours being the 26th person. They purposely make you wait so you don’t call them with issues. The warranty is also a lie as they don’t respond back to your emails. And if you want to call them be prepared to wait on the line for 2-3 hours each time and sometimes they will just hang up on you... WORST internet retailer i’ve ever dealt with.”

Helpful Report

Posted 5 years ago

“DO NOT USE THIS COMPANY! After paying a lot of money for a 'new iPhone', they sent a phone with a yellow screen that barely worked (which also came very late in the post). It's clearly not made using actual Apple parts, unlike how it was described. Was told it's too late to send it back because it's been longer than their return period, EVEN THOUGH THE PHONE ARRIVED SO LATE IN THE POST, IT WAS PAST THE RETURN PERIOD BEFORE IT ARRIVED. it's now almost a year later, they're still taking incredibly long to reply, and refusing to accept a return and give a refund. Been talking to trading standards who haven't helped either.”

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Posted 5 years ago

“Was told about 14 days for delivery and it was. Phone was in really good condition, also bought some accessories, all packaged well and securely. I would definitely buy from them again and would highly recommend”

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Posted 5 years ago

“Very poor customer service. Had to message back and forth for delivery which took over 3 weeks and took ages to get replies for the emails sent. Would not recommend to anyone. Have ordered of other websites and received delivery within two days. Very disappointed. Rang customer service twice and was waiting for delivery ver an hour in queue.”

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Posted 5 years ago

“My phone took a long time to arrive and I still haven't had the charger”

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Posted 5 years ago

“Ordered a phone which needed asap didn't say what delivery was i was expecting next day like usually you get with phones NO 10 days, so decided to cancel straight away. I spoke to a argumentative man who didn't want to help after arguing i got a refund processed on the 3rd August, now 25th and still waiting for money to go back in the bank. DO NOT BUY FROM HERE.”

Helpful Report

Posted 5 years ago

“WARNING: DO NOT use this company! I ordered a phone one month ago, money taken the next day, still have to receive phone or refund. Can’t contact anyone!”

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Posted 5 years ago

“avoid this seller for purchase I had experience for my order no 244413 very poor communication I order iPhone X at 26/07/19 after 20 working days they are not contact me about my order scammers”

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Posted 5 years ago

“Great prompt service and product, at a good price.”

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Posted 5 years ago

“Very poor service, the duration of time it takes to receive your phone is ridiculous, I only received mine when I asked for a refund and even still the new phone has a battery issue and I’m still yet to receive a reply about this, it’s been over 2 weeks since I sent the email. disgraceful.”

Helpful Report

Posted 5 years ago

“ID242805 ordered 17th July, cancelled and refund authorized on 19th July. We have still not received our refund (22 Aug). We have been assured of a refund but still it has not been processed. We are blocked from the Facebook "Quick Mobile Fix Official Support & Queries" group. Have now had to escalate to a section 75 claim through the bank. Trading standards also updated due to breach of distance selling regulations and failure to refund within 14 days.”

Helpful Report

Posted 5 years ago

“Can’t give no stars unfortunately. These guys are shocking. Short sell phones. Meaning they take your money even if they don’t have any stock hoping to get some. They know how to use simple emails to fob you off until you decide to ask for a refund. Then they know that they have at least 14 working days before they are supposed to repay you. Currently dealing with my credit card company who will pay me back and then chase the company back themselves. Personally, my worst ever online purchasing experience. Frankly, they should be investigated. Refund not received. Not able to speak with anyone. Awful truly awful.”

Helpful Report

Posted 5 years ago

“I ordered a refurbished iPhone for my son, one month later no dispatch email yet received. Responded to an email, asking for me to allow more time for delivery, no phone one month later, asked for refund, no reply.”

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Posted 5 years ago

“Good quality phone received at a reasonable price.”

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Posted 5 years ago

Quick Mobile Fix is rated 3.2 based on 6,826 reviews