Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,828 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,828 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 30th June 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far since 2016 I have bought 4 phones ( for different family members) from QMF , and so far have been more than satisfied. Quick , reliable and quality products at a reasonable price .”

Helpful Report

Posted 4 years ago

“Ordered an iPhone. Arrived in reasonable time, but damaged. Told this to customer services, was told to return phone and that it would be fixed/replaced and sent back. So far so good. Was told returning of phone would be free with Collect+ sticker. Was told this had been sent in a separate email (it had not). Had to chase up for a long time until they sent another sticker to print and attach to package to return. Tracked parcel through Collect+ and asked again on status of repair when it had arrived and I had not heard anything for a while. Was told repeatedly that it had not come, and then that they did not have it/had lost it. Months after initial order they found it but said it had a cracked screen (not what I had originally complained about or how I had sent it back (in original packing). Was told I had to pay for a whole new repair in order for it to be returned. By this time patience had worn so just asked for a refund. This was to no avail. Asked for the IMEI number of device they claimed was mine as I was certain the device I returned did not have a cracked screen. They refused this. So far process has gone on for 11 months with them consistently stopping replying when they have no further avenues of delay. Was told if I would not pay for screen repair I could only have device returned unfixed. In the end I accepted that I would just have to get this repaired with a different business and they told me they would return device. Has not been returned and have been chasing to no replies ever since. Genuinely the worst returns process and customer service I have come across in any business ever. 11 months after order I have not had my money back, or my device.”

Helpful Report

Posted 4 years ago

“Worst company ever Phone never arrived No refund either”

Helpful Report

Posted 4 years ago

“Worst phone buying experience of my life. They tell you phone will come in a couple of days then once you order they tell you that it will take 10 days but then it really takes a month They do NOT refund delivery Honestly the worst company I’ve ever dealt with”

Helpful Report

Posted 4 years ago

“Purchased an iPad mini. In excellent condition. Plug and play easy. Thanks again QMF always good products and service.”

Helpful Report

Posted 4 years ago

“To understand what this company are really like type in Google (quick mobile fix trading standards). They have been scamming people out of money before covid 19 was here in the uk back in October 2019 with repeated behaviour of not giving refunds & supplying people with faulty goods! You see they use covid now to their advantage stating lack of staff etc & that's why refunds may take longer. This is not the true, just do the research before putting your trust in this company or you could be out of pocket like myself and many other.”

Helpful Report

Posted 4 years ago

“Order ID 308319. Will be writing a review everyday until I get my refund. Ordered the phone 30/07/20. It still had not arrived by 08/08/20. I emailed to query and got a snotty reply so cancelled it. 19/08/20 still no refund. They state 14 days for a refund. I went to giffgaff bought paid for and received phone within 24 hours. Go to giffgaff avoid this company like the plague. Now told me middle of September. Con merchants”

Helpful Report

Posted 4 years ago

“Mr Emechebe, I have looked up your company form and I no longer want to wait for this xr phone. You are a disgrace to Nigeria! Please refund money!!”

Helpful Report

Posted 4 years ago

“Absolutely disgusting treatment. I am going to a solicitor today if I do not receive my refund.”

Helpful Report

Posted 4 years ago

“Please do not waste your time or money using this company. It is better to save the extra couple hundred pounds and go to a physical phone store or online store with a better reputation. I have tried to be patient with the current lockdown situation but it seems this company has chosen to exploit the situation causing its customers more time, hassle and money then it was worth. I ordered my phone on the 21st August reading and understanding it could take up to 10-14 working days, although their wording leads you to believe this to be an unlikely timing and it should be much less time. I then chased them on day 10 to inquire how soon I would likely receive the phone and if there were any delays. To which they said they were still within the timeframe but the current climate would impact delivery. I asked then why I was not informed sooner so that I could make the decision whether to request a refund or not. They have yet to give me an acceptable answer to this. Instead I am now told it will take at least another 14 days for a refund and still may take longer due to the current situation. Now I am finding it difficult to understand how they have neither the money I have already paid them or the phone for which I have paid them! It has cost me my own business income to be without a phone for so long, they have caused me unnecessary stress with their lack of customer service and general incompetence. It is precisely companies like this that give online purchasing such a bad reputation and drive customers away from smaller online companies. Extremely disappointed and will be taking legal action to refund for time, money and anguish. They have essentially held my money for over a month with and all I have received is a lesson on their incompetence.”

Helpful Report

Posted 4 years ago

“Terrible services 2 orders both over 2 week overdue!”

Helpful Report

Posted 4 years ago

“Phone in excellent condition and arrived in time no complain can recommend them to any one and cheap phone is working fine even after few months no problems”

Helpful Report

Posted 4 years ago

“NOTHING TO WRITE AS VERY ANGRY”

Helpful Report

Posted 4 years ago

“I had 2 phones took a while to arrive and we didn’t have the colours we asked for but when they did arrive they were in good condition”

Helpful Report

Posted 4 years ago

“After reading the negative comments I thought the company couldnt be that bad; I was wrong; I cannot stress this enough, do not use this company, after chasing up my order I was told this would be send the following week, this went on for over a month and finally they ended up cancelling my order without telling me; now I have to wait for a refund, which I imagine wont arrive anytime soon. Terrible company, I should have paid attention to the comments.”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“As advertised and quick service.”

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Posted 4 years ago

“All aspects of the purchase have been to my full satisfaction.”

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Posted 4 years ago

“Awful, will never use again. I was promised a full refund within 14 days and had to wait for months on end and was out of pocket. You can't do that to people.”

Helpful Report

Posted 4 years ago

“I have had to return my refurbished iPhone 7plus twice as the microphone does not work properly. Numerous emails to advise that I require a replacement by midday Monday 14th September or a full refund as my phone is required for my business. To date I have still not had a reply. If I do not receive a reply tomorrow (Friday 11th September) I will be taking this matter further.”

Helpful Report

Posted 4 years ago

Quick Mobile Fix is rated 3.2 based on 6,828 reviews