Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,828 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,828 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 30th June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took longer than expected”

Helpful Report

Posted 6 years ago

Good afternoon, We are sorry there was a delay in shipping your order. We do ship orders within 5-7 working days, however, if for any reason there is to be a delay you should receive an email to make you aware of this. We have taken your feedback on board and do sincerely apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“I am not happy they could not supply the colour I ordered so I accepted another colour as I needed a phone quickly.. Very difficult to make contact especially by phone ..”

Helpful Report

Posted 6 years ago

Hello David, We are sorry there was a delay in shipping your order, we did contact you via email to inform you of this delay, we offered another colour as we could ship this sooner. Your feedback has been taken on board. Kind Regards Quick Mobile Fix.

Posted 6 years ago

“Phone in good condition and working well. Delivery was longer than I thought it would be.”

Helpful Report

Posted 6 years ago

Hello Stephen, We are very sorry to hear that there was a delay in dispatching your order. Although we generally ship orders within 5-7 working days, delays can occur due to the quality control checks, however, we do send an email to customers if they have been affected by any delays. We do apologise for the inconvenience caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Was ok but could have made the payment quicker. My partner was made an offer and when he sent his phone to them they only offered half of the estimate,saying the phone was damaged when we both know that it wasn't! Would I recommend them? Not really”

Helpful Report

Posted 6 years ago

Hello Tracey, We are sorry to hear you are unhappy with the service. Payment is made within 3-5 days, however, this can depend on what bank you are with. We have taken this feedback on board. Kind regards Quick Mobile Fix.

Posted 6 years ago

“Price offered”

Helpful Report

Posted 6 years ago

Hello Roddy, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 6 years ago

“Phone took 10 days to arrive. I was not notified of late delivery until after the 7th day by which time the phone should have arrived. You need to do more to keep customers informed well in advance especially if there are problems with stock/expected delivery date. The phone itself is fab.”

Helpful Report

Posted 6 years ago

Good Morning, Thank you for taking the time to write a review, we are sorry to hear this, we have taken your feedback onboard. Kind regards Quick Mobile Fix

Posted 6 years ago

“Took longer than other sites I've used before, but got a good price. Received payment about 2 weeks after sending handset. Better communication needed as I wasn't informed phone had been received and had to email to find out.”

Helpful Report

Posted 6 years ago

Hello Suzanne, We are sorry to hear this, we do process payments within 3-5 days and should display in your account within this timeframe. Looking at your order everything was processed within the timescale so we are unsure why it took this long to receive. Your feedback has been taken on board Kind Regards Quick Mobile Fix

Posted 6 years ago

“Price paid for phone”

Helpful Report

Posted 6 years ago

Hello, We are sorry you are unhappy with the service. We would be interested why you were not 100% satisfied. If you could take the time to email in with your comments that would be much appreciated Kind Regards Quick Mobile Fix

Posted 6 years ago

“I ordered the iPhone 7 grade A with basic bundle. The phone it’s self can’t fault it at the moment but the bundle that I paid for I didn’t receive what I should of, the usb cable never worked, I never received the pin to be able to open the iPhone sim piece. So I paid an extra £30 for a screen protector that was even temper glass. I did email but never get a response. I’m also ment to have received a free gift for doing surveys but also again nothing. If you want a good phone buy it just on its own without a bundle package deal as you’ll be disappointed.”

Helpful Report

Posted 6 years ago

Hello Sarah We are sorry to hear this, please contact us on customersupport@quickmobilefix.com and a member of the team will look into your matter and have this resolved. Kind Regards Quick Mobile Fix

Posted 6 years ago

“Battery life not as good as expected otherwise good phone”

Helpful Report

Posted 6 years ago

Good afternoon Helen, Sorry to hear this. You have a 3-month warranty on the battery, so please get in touch with us and we can give you information about our repair/replacement process. Kind regards, Quick Mobile Fix

Posted 6 years ago

“Got the amount quoted for my old phone, just took over a week to get from when I sent my phone in.”

Helpful Report

Posted 6 years ago

Good afternoon, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 6 years ago

“Great value for money communication is poor. Very difficult to get through to customer service and address a problem especially if the item does not arrive when stated.”

Helpful Report

Posted 6 years ago

Good afternoon, We're so glad you're happy with your order, and we are very sorry you are not satisfied with our service. We will be looking into this for you. Kind regards, Quick Mobile Fix

Posted 6 years ago

“Service wasn't as quick as advertised. I was expecting same day payment as advertised once the phone has passed its inspection. Couldn't get through via the phone at all. Best form of contact is their social media who were very helpful. It took 9 days to receive payment after the recieved my phone. They honoured the estimate, paid in full. Just need to work on customers expectations.”

Helpful Report

Posted 6 years ago

Good morning, As stated on our website, 'we aim to test your device the day we get it, then send you the cash', but unfortunately, sometimes delays can occur. We can confirm your payment has been processed and should show in your account within 3 working days. Kind regards, Quick Mobile Fix

Posted 6 years ago

“Quick responses to emails, was unhappy with waiting 3 weeks for my phone however”

Helpful Report

Posted 6 years ago

Good morning, We are very sorry to hear this. Customer support will look into this for you and contact you with an update shortly. If you have a question regarding your order, please contact customer support by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 6 years ago

“Quick turnaround Thanks”

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Posted 6 years ago

Hello Geoff, Thank you for your review, we are so happy you are pleased with our service! Kind regards, Quick Mobile Fix

Posted 6 years ago

“Good iphone as described, very happy with it. They didn’t dispatch until 6 working days. I can’t complain (they say up to 7 working days in their web page), but does it really require 6 working days to dispatch an iphone?”

Helpful Report

Posted 6 years ago

Hello Clive, Thank you for your review, we are so happy you are pleased with your order and our service! Refurbished devices are dispatched within 7 working days due to our testing process and quality control checks. Kind regards, Quick Mobile Fix

Posted 6 years ago

“Good Gooodgoood”

Helpful Report

Posted 6 years ago

Hello Tomasz, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 6 years ago

“Paid me for my I phone 6s Payment was a bit slow Had to chase”

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Posted 6 years ago

Good morning, Once processed, funds will show in your account within 3 working days. Kind regards, Quick Mobile Fix

Posted 6 years ago

“The phone was pristine, as advertised but it took much longer than the stated time to arrive.”

Helpful Report

Posted 6 years ago

Good morning David. We are sorry there was a delay in shipping your order. We do ship orders within 5-7 working days, however, if for any reason there is to be a delay you should receive an email to make you aware of this. We have taken your feedback on board and do sincerely apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Transfering the money too my account took too long ths time.”

Helpful Report

Posted 6 years ago

Good Afternoon Geraldine, i have looked into this into why it took long for you to receive payment, your device was in poor condition with the screen chipped and we had to contact you further to remove i-could from your device. This is the main reason why it took longer to process your order. Thank you Quick Mobile Fix.

Posted 6 years ago

Quick Mobile Fix is rated 3.2 based on 6,828 reviews