Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,828 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,828 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 30th June 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You were unable to send me the phone I ordered so sent me one of a lower quality and said I would receive a partial refund. I have emailed countless times as I never received the refund and you just ignore me or say you'll get back to me and don't. Otherwise the phone is fine”

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Posted 4 years ago

“Brilliant phones and service if only there was more description detail on the phones.”

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Posted 4 years ago

“Quick service”

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Posted 4 years ago

“The MOST shocking 'Customer Service' I have ever experienced. AVOID AVOID AVOID”

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Posted 4 years ago

“Paid £600 for a 'pristine iPhone 11 Pro max. Condition itself was fine, the phone however, the battery health was 84% the touch screen failed sometimes and the screen kept flicking in-between different pages, and sometimes when typing half the letters would go missing. The camera was scratched and the speaker was crackling. Wouldn't buy from there again.”

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Posted 4 years ago

“They take the money and forget about the order. After numerous emails they can only advise to wait for another week!!!!”

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Posted 4 years ago

“The battery on the phone I received malfunctioned within a matter of weeks. Also the cable I ordered and paid for never arrived!”

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Posted 4 years ago

“What is it that you do not understand that by taking £159.99 from our credit card on 23/06/2020 instead of £139.99 as you agreed by your email you have acted fraudulently and you are still refusing to process our refund of £20.00. Our order ID305049 23/06/2020 Your email 24/06/2020 offering £20.00 refund for supplying different iPhone from our order Our email 25/06/2020 accepting your offer The contractual position of offer and acceptance is clear and we have completed a case file with Resolver as requested so why have you not honoured our contract and issued the £20.00 refund to our credit card as agreed. We are unable to contact you by telephone as according to your answerphone you have disconnected it. Your customer service team have promised to contact me several times but not have not made contact. You have previously informed me by email 17/07/2020 that you have processed our refund but we have received nothing. We have tried repeatedly to communicate with you by email but nobody in your organisation is interested in honouring our contract. Therefore the only conclusion for us is that your organisation is utterly untrustworthy and we shall be reporting your behaviour to the Competition & Markets Authority and the Ombudsman.”

Helpful Report

Posted 4 years ago

“Phone didn’t arrive, requested refund and still waiting !! Do not order from this company ! Any positive reviews are obviously self generated ,see trust pilot for a real overview of this company ! I will be posting a negative review every day until my refund is received ,hopefully this will counteract the fake reviews on here !”

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Posted 4 years ago

“Let me tell you my horrible experience of this criminal company. I paid for an iPhone 7 on 13th of August, they sent me a confrontation email that I will receive it by 3/5 working day. Waited for one week no phone no email from them to tell me what was going on. So I sent them a email every day on the second week, still no reply. Then I started to write reviews on Trustpilot, they replied my automatically on that platform saying that I should contact their customer service which I am doing every day. They do that just because it is a open platform . Yet no reply as usual. Then I went to my bank to get the payment refund, after I have paid for 2 weeks, they asked me what have I ordered. I told them what it was . Then they told me to wait for another 5-10 working days but I refused and asked for a refund. Then it was the last time I heard from them. I called this company criminal because they put up something to sell but they don’t have the stock and just take the payment and disappeared. Refuse to send the phone, refuse to refund, refuse to communicate, that is a day light rubbery. If you have plenty of money , give it to charity rather.”

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Posted 4 years ago

“Quick return following fault good service”

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Posted 4 years ago

“Sent me an iPhone 6 instead of an 8, and said it was my responsibility if it got lost/damaged on return. It got lost and no communication from QMF so had to get my refund through the credit card.”

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Posted 4 years ago

“I have been extremely disappointed with this company. Phone was faulty when delivered. I returned it for a refund, protracted communication followed, I still don’t have my refund, purchase was made in June, now September. I would not recommend this company.”

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Posted 4 years ago

“Sent my iPhone XR back under warranty due to a failed screen and fixed it without cost.”

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Posted 4 years ago

“My refund was due today after placing the order 5 and a half weeks ago and they promised I would get the money today. Surprise surprise the money is not in my account and when I contact live chat they say contact them by email because they dont deal with refunds and when I contcat them by email I get very little information. Then I got an email today saying I will get my refund on the 6th of October 9 weeks after originally ordering it. GIVE ME MY REFUND NOW.”

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Posted 4 years ago

“Absolutely disgrace of a company, ordered a phone that came faulty so sent it back for a refund. Over 2 months later they still aren’t providing me with a refund. STAY AWAY!”

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Posted 4 years ago

“Did not receive my item, two months later still no item or refund”

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Posted 4 years ago

“Bought an iphone for my son. Phone condition was as advertised. Timely delivery. Completely satisfied with this service.”

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Posted 4 years ago

“Excellent quality. Looked brand new. Super fast delivery. Excellent service. Can highly recommend”

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Posted 4 years ago

“Fast delivery and item as described”

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Posted 4 years ago

Quick Mobile Fix is rated 3.2 based on 6,828 reviews