Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,828 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,828 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 30th June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was disappointed as the delivery time was longer than expected but overall phone good.”

Helpful Report

Posted 6 years ago

Good morning. We are sorry there was a delay in shipping your order. We do ship orders within 5-7 working days, however, if for any reason there is to be a delay you should receive an email to make you aware of this. We have taken your feedback on board and do sincerely apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Ordered an iphone 7. It took two weeks to arrive (10 working days). I had to communicate with the customer service department for my tracking number and they replied to my email within a day. All in all, I am satisfied with the phone itself and the customer service.”

Helpful Report

Posted 6 years ago

Good afternoon, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 6 years ago

“I did buy a apple iPad from you I ordered a space grey one then you said I could have a sliver one then you sent me a galaxy iPhone instead of the iPad and backwards and forwards I managed to get my iPad in white I finally got what I won't”

Helpful Report

Posted 6 years ago

Good afternoon, We are very sorry to hear this. Customer support will look into this for you and contact you with an update shortly. If you have a question regarding your order, please contact customer support by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 6 years ago

“Purchase was successful but it was a lot of hassle to removed the iCloud on a locked phone that I had not used for several years.”

Helpful Report

Posted 6 years ago

Good afternoon, We are sorry you had trouble removing your iCloud account. Please remember, you can always contact us for help with these issues. Kind Regards Quick Mobile Fix

Posted 6 years ago

“From time I send to time money received was over a week, I used others and always under 5 working days, so you need to speed up, when you send payment change 48 to 2 hours”

Helpful Report

Posted 6 years ago

Good afternoon, We are sorry to hear you are unhappy with our payment times, however, this is in our terms and conditions which you agreed to. Kind regards, Quick Mobile Fix

Posted 6 years ago

“Paid out a very low price on one of the phones. As I had 2 phones to trade in I couldn't be bothered to reject the offer.”

Helpful Report

Posted 6 years ago

Good afternoon, Thank you for your review. Kind regards, Quick Mobile Fix

Posted 6 years ago

“It arrived, as stated I. Good condition, but it was. Not fully erased of junk, which surprised me. Otherwise it works”

Helpful Report

Posted 6 years ago

Good afternoon, We are very sorry to hear that you are unhappy with the device that you have received. Please contact us at your earliest convenience at customersupport@quickmobilefix.com, so that we can look into this for you. We do apologise for the inconvenience caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“The phone did take a long time to get delivered and the battery on the phone is rubbish and dies very quickly.”

Helpful Report

Posted 6 years ago

Good afternoon Jordan We are very sorry to hear that you are experiencing issues with the device. Orders are generally dispatched within 5-7 working days. Your order was dispatched on the 5th working day. Please contact us at your earliest convenience at customersupport@quickmobilefix.com with regards to the battery issue. Kind regards, Quick Mobile Fix

Posted 6 years ago

“Although my unit had to go back twice they were very helpful and customer services was very good”

Helpful Report

Posted 6 years ago

“phones were delivered promptly and in good condition”

Helpful Report

Posted 6 years ago

“Price was good but no good condition as I ordered and expected, more likely average than good, lots of damage all around but healthy and working well”

Helpful Report

Posted 6 years ago

Good afternoon Fred, If you are for any reason unhappy with your order please do get in contact with the team and we can look into exchange the handset for you. You can do so by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 6 years ago

“You made returning the phone very easy, but your customer service could be better if staff would respond to questions as opposed to sending automated replies which don't answer specific queries.”

Helpful Report

Posted 6 years ago

Good morning Linda, We will look into this with the customer service team, however, if you would prefer you can email your telephone number and we can call you. Apologies for any inconvenience this may have caused. Our email address is customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 6 years ago

“Product in ok condition few scratches on screen which not had before usually scratches are on casing which is expected and delay in delivery caused some issues as not notified till late that there was going to be a delay.”

Helpful Report

Posted 6 years ago

Good morning Helen, We are very sorry for the delay in dispatching your order and we apologise for any inconvenience this may have caused. If you have a question regarding your order, please contact customer support by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 6 years ago

“Good quality new phone was delivered”

Helpful Report

Posted 6 years ago

Good morning, Thank you for your review, we are so happy you are pleased with your order! Kind regards, Quick Mobile Fix

Posted 6 years ago

“Phone was cheap but delivery took forever.”

Helpful Report

Posted 6 years ago

“Quick turn round once items sent to offer price,”

Helpful Report

Posted 6 years ago

Good morning, Thank you for your review, we are so happy you are pleased with your order! Kind regards, Quick Mobile Fix

Posted 6 years ago

“Quick & easy to set up and sell my phone but did have to chase them about receiving payment into my bank account.”

Helpful Report

Posted 6 years ago

Good morning, Thank you for your review. We can confirm we received your device on 31.01.18, and paid you for your device on 02.02.18. This took slightly longer than usual as your device was delivered in a late delivery, and we are very sorry for the delay. If you have a question regarding your order, please contact customer support by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 6 years ago

“I had a problem with the time my repair took/lack of communication and wrote a negative review. A week or so later I was contacted by quick mobile fix customer service who apologised and gave me a refund of £10 (against a £50 spend). Certainly a step in the right direction. I might consider using them again, but I would need to see via the reviews that their service had acutely improved.”

Helpful Report

Posted 6 years ago

Hi Ashley, We apologise for the delay in your repair and that you were not happy with the communication from us. We are now investigating this, to ensure it won't happen again. We hope to see you again soon. Kind Regards, Quick Mobile Fix

Posted 6 years ago

Quick Mobile Fix is rated 3.2 based on 6,828 reviews