Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,826 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,826 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 30th June 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought an Apple iPhone 6S - White / Silver - (16GB) - Unlocked - Good Condition for my daughter in March 2109, she is so happy and excited about it, it works great without having any problem, now I am going to buy another phone from Quick mobile-fix as their phones are clean and are in good condition.”

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Posted 5 years ago

“My mobile actually arrived before the predicted delivery date and was in excellent condition. If you want to update your mobile this is the place to go 10/10”

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Posted 5 years ago

“Worst customer service I have ever experienced from a company. Placed an order for an Iphone X last Thursday. Have since sent multiple emails asking for an update - not to speed delivery but to ensure there is someone at home when the order is delivered. The Customer Service team appears to be totally unable to answer the simplest of questions, rather favouring firing back template answers regarding delivery. Attempted to track the order online, but the page is never updated past 'Processing' although my order appears to be marked as unpaid, despite the company having had £600 of mine for over a week. So I query this also, and once again receive a response which bares little resemblance to the question asked. Attempt to call, to get an automated message stating I'm 25th in the queue, then 21st in the queue when I call again. Email once again asking for an update and confirmation that they do, in fact, have my money. Get an automated response saying they will respond within 24 hours. It can't be that difficult surely!!! Have now, unfortunately, read the reviews of the company stating that they are unreliable, scammers, and that this level of customer service is what they provide across the board, as well as reviews from previous employees stating that the level of refurbishment on the phones is substandard at best. The promised 'up to seven working days for delivery' of my order is Monday so I will await an update by then, but am feeling far from hopeful. Update: received an actual phone call from a man called Lee, who was actually helpful and seemed to have some customer service experience, after posting my review on Friday. He confirmed I would receive a further update today (Monday) as it was the seventh working day. Received an email from one of the less helpful members of the team this morning confirming I would receive an update by the end of the day. Of course, I received no such thing. Therefore my phone is now late and I have zero idea of when it might be received. Ordering through this inept company was a huge mistake. Avoid at all costs. Further Update: Finally received phone - ironically after I had just been told it would take at least another 10 days and I tried to cancel the order. Item was a different colour to the one ordered and when I tried setting up, Quick Start did not work. If it was a different company, I would ask for a refund or a different phone, however knowing how long this process would take, if it was ever resolved, I will keep the phone for now and see whether I encounter any further issues. Laughably, the last email I received from them stated 'we are always happy to help'. This was from the least helpful customer service representative I have ever encountered (I will name no names otherwise I suspect my review will disappear) and I'm not sure whether it was meant to be ironic or not! Final Update: Phone only works sporadically, has 'no service' 90% of the time (in same area as previous phone had full coverage). Needs to be returned but struggling with the energy to deal with this awful company again.”

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Posted 5 years ago

“Very easy to find what I wanted and got exactly what I needed. Perfect condition”

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Posted 5 years ago

“I’m very happy with the phone works well will buy again.”

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Posted 5 years ago

“I ordered my iPhone 8 wanted the 10 but there told me none in stock I placed my order on the 07/07/2019 I still have not received my iPhone I called numerous times, I was on hold for over 1hr before someone answered and fobbed me off saying you will diffently get yr phone end of week This company is a joke!! Please do not order you will never get your phone!! I’m going to cancel my order and Full refund!!”

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Posted 5 years ago

“Great service and value for money”

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Posted 5 years ago

“Phone is like new and quick delivery”

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Posted 5 years ago

“I had a minor problem which was to do with settings. I sent a complaint in and then my son-in-law changed the settings and it been fine since. Quickly retracted the complaint so everything is fine now.”

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Posted 5 years ago

“Quick easy and reliable and has the cheapest prices across the board for refurbished phones.”

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Posted 5 years ago

“Very good efficient service.. great phone..”

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Posted 5 years ago

“Had the phone for about 2 weeks now. Absolutely no issues. The phone is in great condition. Would recommend.”

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Posted 5 years ago

“i have used quick mobile fix several times in the past and always been happy, but on this occasion the delivery took a week longer than advised and the phone was not in as good condition as those previously purchased for the same price”

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Posted 5 years ago

“Product as listed. Arrived on time. Overall a great service.”

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Posted 5 years ago

“Great thanks”

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Posted 5 years ago

“Delivery time passed and no one contacted me”

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Posted 5 years ago

“Took too long to deliver. I sent an email explicitly saying I wanted to cancel and not be charged for the purchase but you sent it anyway.”

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Posted 5 years ago

“Very prompt service Very happy with the phone and the price”

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Posted 5 years ago

“We ordered a phone, it came and half the screen did not work. You told us to do a factory reset which did not work so you sent us a returns label told us you had received it but now we are off the radar and you have not refunded us as I requested or sent another phone not good enough”

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Posted 5 years ago

“Read your Trust Pilot reviews. Customer service needs addressing urgently.”

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Posted 5 years ago

Quick Mobile Fix is rated 3.2 based on 6,826 reviews