Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,828 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,828 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 30th June 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The whole process of ordering and delivery was great and so is the phone”

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Posted 4 years ago

“Can I give 0 star? This company is Sooooo disappointing Runaway people”

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Posted 4 years ago

“Absolutely appalling company - don’t touch them with a barge pole. Faulty phone sent end of June - still trying to obtain a refund. Bunch of crooks in my opinion.”

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Posted 4 years ago

“Do not buy a refurbished phone from this company ! The customer service is diabolical ! The item will take ages to arrive and they will give you all sorts of excuses as to why it’s delayed,then when you ask for a refund because you can’t wait any longer they will tell you it takes 14 days for a refund !! Look on trust pilot and Martin Lewis web site for reviews in this company .”

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Posted 4 years ago

“Purchased an iPhone 8+, very pleased with the phone. It was accurately described, it arrived before estimated date. The company are great.”

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Posted 4 years ago

“Terrible service. Still waiting for a refund after returning phone three and a half months ago. Currently chasing up the refund and contacted an ombudsman to sort this mess out. Do Not use this company !”

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Posted 4 years ago

“Delivery late but due to Corona Virus so understandable. iPhone exactly as described , pristine condition and working perfectly.”

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Posted 4 years ago

“I am still waiting for my Refund this was the last contact from your company a month ago but I have not received my refund- Good evening, Owing to the current Government guidelines a few of our departments are working with limited staff numbers and some refunds are taking longer than usual. I have requested our finance department to look into your order and they have advised that you will be receiving your refund on or before the 27th of August I am aware this date is longer than our standard timeframe but I can assure you we are all working to ensure services to our customers are uninterrupted as much as possible. We appreciate your patience and are apologise for any inconvenience caused. Kind Regards Refunds Department Quick Mobile Fix I would appreciate it if this could be sorted ASAP”

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Posted 4 years ago

“Ordered and phone start of july for my daughters bday and its now 26th of Aug and shes still without a phone i eventually cancelled my order and still have not got a refund so had to order a phone of another site and had it on 2 days”

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Posted 4 years ago

“Very bad phones, I bought XR and XS with many defects.”

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Posted 4 years ago

“Terrible service DO NOT BUY FROM THIS COMPANY !! Bought a bundle, never got the earphones, they ignored all correspondence. Not had the phone very long and is now faulty. Buy from somewhere else instead.”

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Posted 4 years ago

“Very good 10/10”

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Posted 4 years ago

“Have been waiting over 2 months for a refund on a product that was faulty. Deadline for the refund keeps being put back and missed. Would not surprise me if I am still waiting for a refund in several years time. Baffling company.”

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Posted 4 years ago

“terrible faulty phone can't get my money back they still owe me £160 and taking them to the small claims court. Please don't use you may get luck and get a phone that works but its down to luck not because they are a good business”

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Posted 4 years ago

“I Bought a second hand I-phone 7 for my granddaughter from Quick Mobile Fix, very easy to order and delivery was within a few days. She had a problem with the phone a few months later, one email and a label arrived to send it back. I offered to pay if they considered it was her fault, they repaired it free of charge and sent it straight back out to me. The service is reliable, consistent and professional. Cannot speak highly enough.”

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Posted 4 years ago

“Thank you for great service I got exactly what I wanted and in perfect working order”

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Posted 4 years ago

“Do not use this company. You can send as many emails to them as you like but you will not get a response. Ordered a phone a month ago, was promised 7 to 10 days delivery and 4 weeks later I still have not recieved it. Reporting this to my bank to see if I can claim chargeback.”

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Posted 4 years ago

“Paid for a phone in Jun. QMF couldn't provide and offered a damaged one at a reduced price or a refund. They were unable to provide pictures of the damage so I opted for the refund. The refund, promised within 14 working days, has yet to materialise (2 months later) despite several reminders. Now referred to my credit card company to resolve.”

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Posted 4 years ago

“Took payment, didn't have the phone I ordered and offered a damaged one instead or refund within 14 working days. Still waiting 2 months later and now referred to credit card company to resolve.”

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Posted 4 years ago

“Phone never arrived and after cancelling in May we are still waiting for our refund. They tell you a date for refund and then add four weeks onto it. We are now being told 17/09/2020. I am absolutely disgusted by my treatment.”

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Posted 4 years ago

Quick Mobile Fix is rated 3.2 based on 6,828 reviews