Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,832 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,832 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 30th June 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Seamlessly great transaction 5 star for service 5 stars for my iPhone 8 purchase Many thanks.”

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Posted 5 years ago

“I ordered a pristine condition iphone X as a Christmas present in mid December. When it arrived it was found to have scratches on the screen and casing so had to be returned for a replacement which wouldn't be in time for Christmas. The iphone was returned via Collect Plus on 23/12/19 and recorded as delivered on 31/12/19. I've contacted Quick Mobile Fix numerous times to ask where my replacement iphone is, only to be told it may take 10 working days to process. It's now 27 days since Quick Mobile Fix received the substandard phone back and I haven't received the replacement. This is unacceptable.”

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Posted 5 years ago

“Hi,I ordered an iPad but didn’t receive it in the allocated time. It was only then that I read the reviews and to say I was panicking ,was an understatement.I paid by debit card so realistically I had no redress if I had been scammed .I contacted the company before Xmas and received an email saying that it had been handed over to the refund department.To be honest I thought I had lost my money ,however I received an email apologising for the delay and had confirmation to say I had been refunded the full amount I had paid , I’m happy to say a full refund was paid into my account. I feel very relieved after reading all the negative feedback.Madeleine”

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Posted 5 years ago

“Excellent I phone 7 plus really impressed”

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Posted 5 years ago

“Phone was late arriving it was a Christmas present and arrived in the afternoon of Christmas Eve three weeks after being ordered , it broke after 24 hours, returned to be repaired, after constant chasing for 1 month was told I would receive a refund in 4 working days Atrocious customer service my teenage daughter has been left without a phone for a month.”

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Posted 5 years ago

“Avoid at all cost! I ordered an iPhone 8. I expected delivery to be 1-2 days. When I hadn’t had a dispatch notification I sent them an email to ask when I can expect it to arrive. I got a reply explaining it would be 7 working days to dispatch. I replied asking why it took so long to send out and asked where the iPhone I had bought was. I was told it was going through “quality checks”. This immediately rang alarm bells as I was buying a pristine refurbished iPhone, surely all quality checks has been carried out before it being listed on the web site?!? At this point I asked to cancel my order and a refund. It took 8 WEEKS to get any other response out of them and finally get my money back. Don’t trust this company. Search Facebook for a group with hundreds of members who are having the same difficulty I have had. AVOID AT ALL COST!!!”

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Posted 5 years ago

“Would buy again from them phone was what I expected but was a little disappointed that it didn’t come with a box and a plug”

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Posted 5 years ago

“Blacklisted iPhone sold to me. No apology provided. Refund taken over 3 weeks.”

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Posted 5 years ago

“Do not buy they are scammers!!!”

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Posted 5 years ago

“This company is a complete joke. Ordered a phone for my daughter for Christmas and never turned up. Asked for a refund which was agreed via email from them and we are STILL waiting for it. Useless customer support, fed lies and they couldn’t care less about customer satisfaction. Taking the case to small claims court now. DO NOT BUY FROM THEM, AVOID!!!!!”

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Posted 5 years ago

“I was hesitant because I saw an equal number of 1* and 5* reviews. Very good service, fully refurbished I phone 7 in excellent, working condition delivered within stated timeframe for great price Highly Recommend”

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Posted 5 years ago

“Ordered the iPhone 8+ for my wife at Xmas came in plenty of time good efficient service Phone in very good condition shame the shame the earphones had not got the lightening connector. Overall happy”

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Posted 5 years ago

“Really good quality”

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Posted 5 years ago

“Very good product despite a long delay in receiving the phone.”

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Posted 5 years ago

“As described.”

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Posted 5 years ago

“ordered iPhone 10 on the 4th jan 2020 should of been delivered with in 7 days, that got moved to 14 days, i was then told yesterday 21st jan 2020 it should be delivered by 30th to 31st jan 2020 ! I tried phoning to cancel my order but only goes to answer machine stating they are having trouble with telephone system!! now been told I have to wait 14 days for a refund! DO NOT TOUCH OR TRUST THIS COMPANY”

Helpful Report

Posted 5 years ago

“I purchased two phones as Christmas presents, one arrived promptly in a few days, the other order was completely forgotten about despite numerous emails the phone was not delivered. I cancelled the order ID272013 on 30 Dec and still have not been refunded almost £300 I had paid.”

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Posted 5 years ago

“Good phone”

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Posted 5 years ago

“Very bad experience with Quick Mobile Fix. I ordered iPhone X, pristine condition and received a low quality phone with bad noise during calls and microphone not working. They respond to emails very badly, you can wait weeks. Also they can't be contacted by phone or any other ways. I returned the device but can't get the refund. Stay away from this guys.”

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Posted 5 years ago

“Excellent service from Quick Mobile Fix, ordered two iphone 8s for my sons for Christmas, easy to order, fast delivery, good communication, my sons are very happy with their phones, thank you.”

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Posted 5 years ago

Quick Mobile Fix is rated 3.2 based on 6,832 reviews