Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,832 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,832 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

customersupport@quickmobilefix.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tortuous process to sell a phone for £5.”

Helpful Report

Posted 6 years ago

Hi Richard, The condition of the phone is different to what you booked in this is why there was a reduced offer. You were unhappy with this so you rejected the offer and your device was sent back to you. We do apologise for any inconvenience this may have caused you. Kind Regards, Quick Mobile Fix.

Posted 6 years ago

“The time it took to receive the money was absolutely ridiculous. If I didn't keep chasing you I probably would never have received it.”

Helpful Report

Posted 6 years ago

Hello David, We do process payments within 3-5 days, however, there was an error with payment which was rectified ASAP. The payment will show in your account in the next 3-5 days. We do sincerely apologise for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 6 years ago

“The phone ordered has very low volume so you can’t hear the person talking. This is a pain as it means I will now have to ring and send back when this should have been checked before posting out as a newly refurbished”

Helpful Report

Posted 6 years ago

Hi ila, Sorry to hear about this. We haven't any correspondence from you regarding this but someone from our team will be in touch via email. Kind Regards, Quick Mobile Fix

Posted 6 years ago

“Took along time and payment was very low compared to what was quoted.”

Helpful Report

Posted 6 years ago

Hello, The condition of the phone is different to what you booked in this is why there was a reduced offer if you were unhappy with this you could have rejected the offer, however, you accepted the offer and the funds have now been processed. Kind Regards Quick Mobile Fix

Posted 6 years ago

“I had to battle for the price you agreed, then I was told my goods were not up to my description, which they were, then I was promised vouchers if I left a review which I have not received?”

Helpful Report

Posted 6 years ago

Hello Dennis, We are sorry to hear this, we do process payments within 3-5 days, however, there was an error with payment which was rectified ASAP. The payment will show in your account shortly. We do apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Took a very long time to process my payment, I had to chase it up.”

Helpful Report

Posted 6 years ago

Hi, We sincerely apologise for any inconvenience this may have caused. We do process payments within 3-5 days, however, there was an error with payment which was rectified ASAP. Kind Regards, Quick Mobile Fix

Posted 6 years ago

“To long to pay phone into bank account 4 weeks later and number of emails sent”

Helpful Report

Posted 6 years ago

Hi Jamie, We do process payments within 3-5 days, however, there was an error with payment which was rectified ASAP. The payment will show in your account in the next 3-5 days. We do sincerely apologise for any inconvenience this may have caused. Kind Regards, Quick Mobile Fix

Posted 6 years ago

“Bought a phone on 25/04/2018 arrived 27/04/2018. Sent back for a faulty screen the following week to see what they thought of it and to get it sorted as per the warranty. I was emailed to say my phone arrived back to them on 03/05/2018. Have had no updates on the phone whatsoever, only 'we will get in touch with you shortly' and 'please allow an extra 2-3 working days'. Its been nearly a month since, and am on the verge of asking for a refund. But from reading some of these reviews it seems my trust was misplaced and that i might not even get one.”

Helpful Report

Posted 6 years ago

Hello Max, We are sorry there has been a delay in repairing your phone, a member of the team is currently waiting for an update from the technicians, however, will be in contact with you shortly. We apologise for any icnvoneince this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“I did not realise it would take so long to receive my phone this should have been made clearer upon purchase. The helpline was a nightmare to get through to. Now the phone is not working and will have to be sent back FOR REPAIR!!!!! Not happy certainly won’t be buying from here in future.”

Helpful Report

Posted 6 years ago

Hello Marie, We ship orders within 5-7 workings days, your phone was shipped on the 5th working day. We are sorry to hear you are having a problem, however, we will have this matter resolved for you ASAP. Apologies for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 6 years ago

“The original quote drppped by half. The money transferred took about 6 days.”

Helpful Report

Posted 6 years ago

Hello Caroline, The condition of the phone is different to what you booked in this is why there was a reduced offer if you were unhappy with this you could have rejected the offer, however, you accepted the offer and the funds have now been processed and will be in your account within 3-5 days. Kind Regards Quick Mobile Fix

Posted 6 years ago

“I am Still waiting for a refund and my sell items money weeks later, didn’t realise it would be this difficult!”

Helpful Report

Posted 6 years ago

Hello Nadeem, We received your order back on 17/05/2018, you were advised refunds takes 10-14 days to be completed. You will receive your refund soon. If you have any questions or inquiries please contact us on customersupport@quickmobilefix.com. Kind Regards Quick Mobile Fix

Posted 6 years ago

“The microphone in the phone does not work”

Helpful Report

Posted 6 years ago

Hello Julie-Ann, We are sorry to hear this, you contacted us over the weekend informing us of this issue and a member of the team has responded back to you to advise you on how we will rectify this matter under your 12-month warranty Kind regards Quick Mobile Fix

Posted 6 years ago

“I was quoted one price then after review the price dropped by over half which was fine i wanted a quick sale. Unfortunately it took over a month and a lot of back and forth for me to receive my money. The staff were helpful to a point but they took a long time to sort out my issue. Because of this I will not use this service again”

Helpful Report

Posted 6 years ago

Hello, We are sorry to hear this, we do process payments within 3-5 days and should display in your account within this timeframe. Looking at your order everything was processed within the timescale so we are unsure why it took this long to receive. Kind Regards Quick Mobile Fix

Posted 6 years ago

“Would like to return my purchase”

Helpful Report

Posted 6 years ago

Hello Rachael, You contacted us informing us you would like to return your order, however, we have not received your order. Please follow the returns instructions that we sent to you via email or if you have already sent the phone please provide your tracking number. Kind regards Quick Mobile Fix

Posted 6 years ago

“Paid less than quoted. Paid more slowly that they claimed.”

Helpful Report

Posted 6 years ago

Hello, Funds take 3-5 days to reach your account. The condition of the phone is different to what you booked in this is why there was a reduced offer if you were unhappy with this you could have rejected the offer, however, you accepted the offer and the funds have now been processed. Kind Regards Quick Mobile Fix

Posted 6 years ago

“I bought a second hand Iphone and was quoted 3-4 days , I was off to Ireland a week after but the phone had still not arrived until I returned 14days after order. All automated answer replys and to cap it all the price had dropped in the mean time, no compensation offered. Will not use you again.”

Helpful Report

Posted 6 years ago

Hello Andrew, If you have returned your phone, please email us the tracking number as we have not received the item back. We do usually ship orders within 5-7 working days, however, if for any reason there was a delay we would be in contact with you to make you aware of this. We apologize for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“2 phone's submitted 1 was perfect but online quoted price reduced so really a waste of time. Second phone actually had a cracked screen protector but Mobile Fix just paid reduced price for damaged phone as declared but didn't own up to the fact it was just screen protector cracked when they inspected. Complete Rip off never ever will use again!”

Helpful Report

Posted 6 years ago

Hello Ken, The condition of the phone is different to what you booked in this is why there was a reduced offer if you were unhappy with this you could have rejected the offer, however, you accepted the offer and the funds have now been processed, payments are processed within 3-5 working days. Our phone lines can get busy, however, you can contact us on recycling@quickmobilefix.com and a member of the team will be in contact with you within 24 hours. Apologies for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 6 years ago

“Sold my phone to them. Despite arrival, didn't get paid until over 2 weeks later. Absolutely rubbish communication and phone always engaged.”

Helpful Report

Posted 6 years ago

“ordered on the 25th of April didn't arrive till 8th of May, expected a far better delivery time! When I opened box the phone was already switched on, so bang goes your advice to charge a full 10 hours before use! hopefully I will not suffer bad battery life? and then to cap things off who ever put the screen protector on didn't care about the way it looked! the amount of bubbles on the the screen would have gave an Aero bar of choclate a run for its money. I have ordered several phones in the past from you this may be the last, not happy at all..”

Helpful Report

Posted 6 years ago

Hello Alan, We are sorry to hear this, please do contact us on customersupport@quickmobilefix.com and a member of the team can assist you further if you are experiencing a problem with your order. Apologies for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 6 years ago

“Order no ID 161296 ordered iPad & cover 20th April, they were lost at the first hub. Phoned APC delivery & they have never received it. After phone calls and emails to you still not resolved, nobody gets back to you when they say they will be in touch the next day. Have spent so long on the phone trying to get through as well. I would like a full refund and compensation for phone bill !”

Helpful Report

Posted 6 years ago

Hello Sue, We are sorry there is a problem with your order. A member of the team has looked into this with the courier company and we are expecting an update today, once we have an update we will be in contact with you. Apologies for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 6 years ago

Quick Mobile Fix is rated 3.2 based on 6,832 reviews