Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,832 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,832 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 30th June 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“bought last year no problem this year !! order 2 phones after waiting 2 weeks was told phones unavailable so asked for refund 13th march promised refund within 2 weeks then no refund again complained said they would refund by 21st april yesterday ,complained again and told again accounts manager only deals with refund and call centre have passed message on.Can only think they have finance issues so will have to start chase through the courts before they go bust.nightmare stay clear”

Helpful Report

Posted 4 years ago

“They have taken my money but now admitted - 2 weeks later - that they don't actually have a product to send me. Remains to be seen what happens next........”

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Posted 4 years ago

“Trying to get hold of customer service for a refund absolutely terrible! I will be reporting this to trading standards and also I’ll be making this go to court! I am not having it!”

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Posted 4 years ago

“It’s been 4 weeks since Quick Mobile Fix said they would refund my £449. They haven’t refunded me. They still have my money. They have neither delivered my goods nor the refund of my money. It’s been over 9 weeks since I ordered the goods. Their customer services are not responding to me. Last time I submitted a TrustPilot review they “helpfully” responded that I should contact their customer services. Not much use if they don’t respond. Keep your money in your own bank account. Don’t deal with this company that takes your money, doesn’t deliver the product and doesn’t refund. To keep everyone informed, I will be posting new reviews while they still have my money.”

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Posted 4 years ago

“The price and quality from this company is usually brilliant. However it is entirely let down by its customer service which appears to be only available by email as their “live chat” appears to go through email. I’ve ordered three time from this company, each time I have waited more than a month for delivery. Despite weekly promises “it will arrive this week”. This time I am fed up of waiting, I will not order from them again.”

Helpful Report

Posted 4 years ago

“Our daughter bought a phone which was not delivered and tried to get a refund. Despite many promises she is still waiting 6 weeks later! Do not trust this company - there is even a facebook site dedicated to their awful practices!”

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Posted 5 years ago

“its a really good brand”

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Posted 5 years ago

“Sent my phone for repair on 28th FEBRUARY , still waiting! No communication, when they do answer you get promised a response , nothing. Seriously you MUST AVOID this company.”

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Posted 5 years ago

“It has been 2 months and I am still waiting for my refund. they don't reply to emails and they don't care about the customers. Avoid”

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Posted 5 years ago

“I was really pleased with the quality and profeshionalism of their website, really helped me save a few £££”

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Posted 5 years ago

“Just don't deal with them, they don't tell the truth and they don't give back your money without a fight. I am 69 years old run several businesses and this one is by far worst company I ever come across. Went to another company phone arrived next day and perfect.”

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Posted 5 years ago

“Good delivery, and took 7-10 days as stated. Not bad on price compared to other companies either.”

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Posted 5 years ago

“DO NOT SHOP AT THIS COMPANY!!!!! Absolutely awful company. They cancelled my order when I asked them what it would arrived. Yes you read that right, THEY cancelled my order. And they haven’t given me a refund yet, it’s been 3 and a half weeks since THEY cancelled the order. They said it would take 14 business days for the refund to be processed, it’s been over that and I’m still waiting. DO NOT SHOP HERE. They are scammers who steal your money, and I’m shocked that they haven’t been shut down yet.”

Helpful Report

Posted 5 years ago

“I ordered a phone on 2.3.2020, no phone received and they said they would refund within 14 days, still waiting.”

Helpful Report

Posted 5 years ago

“Avoid at all costs. Like others on here I have been waiting for my phone now and no sign. Checking on my delivery status it says that my order is still being processed, when the order should have been dispatched weeks ago. Further to this I have had no luck contacting the company either through email or on their website chat box. Have seen many reviews online with customers having to pursue the company through the bank and trading standards in order to receive refunds. I wish I had checked these before placing my order.”

Helpful Report

Posted 5 years ago

“Company is absolutely terrible ordered my phone over a month ago I have received no good response from the customer service apart from a copy and paste response. I was willing to wait some time due to covid issues but after constant lies about when the order would be fulfilled I’ve had enough.”

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Posted 5 years ago

“Ordered my phone on march 24th 2020 now the 20th of April still no sign . AVOID THIS COMPANY”

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Posted 5 years ago

“Refurbished iPhone Purchases”

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Posted 5 years ago

“Quick delivery nothing wrong with phone”

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Posted 5 years ago

“Ordered phone 5th April still not received, MY OLD PHONE BROKE, I have been without phone since this date . PLEASE SEND MY PHONE EMERGENTLY or cancel my order, I cannot wait more than that. My order #ID292582”

Helpful Report

Posted 5 years ago

Quick Mobile Fix is rated 3.2 based on 6,832 reviews