Quictent Reviews

Name: Quictent
Address: 11/F CAPITAL CENTRE 151 GLOUCESTER ROAD, 11/F CAPITAL CENTRE 151 GLOUCESTER ROAD, Wan Chai
Rating: 4.62

4.6 Rating 737 Reviews

91 %

of reviewers recommend Quictent

Company Reviews

Product Reviews

491

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sales@quictents.com

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11/F CAPITAL CENTRE 151 GLOUCESTER ROAD,
11/F CAPITAL CENTRE 151 GLOUCESTER ROAD
Wan Chai
999077

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Quictent 5 star review on 21st August 2024

Pat F.

Quictent 5 star review on 20th August 2024

Quictent 2 star review on 4th August 2024

Billy Vazquez

Quictent 5 star review on 18th July 2024

Kathryn

Quictent 5 star review on 17th July 2024

C. Denis

292

Anonymous

Anonymous // 01/01/2019

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“Customer service is very good!!!!!”

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Posted 1 year ago

“Quick delivery. This is my third Quictent greenhouse. I love them and get quality vegetables. I live in northern Michigan where the growing season is short but these greenhouses allow me to have a jump on the season and extend it well into fall”

Quictent 5 star review on 19th March 2023

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Posted 1 year ago

“Hey guy’s the canopy quality wasn’t good. The canopy ripped on the first use. Is it possible for a replacement?”

Helpful Report

Posted 1 year ago

Hi Betty, Thank you so much for buying from Quictent. It's the Market Team. We're sorry for any inconvenience and sincerely would like to help out. We've forwarded your inquiry to the Support Team. A representative will follow up in 24 hours by email. Please keep an eye on your inbox, including the SPAM. We suppose some replacement parts can make a new working item. Could you please kindly try again? Anyway, please let the representative know what part(s) you need. Also, any pictures or videos to illustrate the details would be highly appreciated. Thanks for your time. Have a smooth day!

Posted 1 year ago

“I needed a replacement cover for my greenhouse. I called the company and spoke to a very nice and efficient customer service representative, Betty. She quickly resolved my problem and I received the new cover in about 1 week. She and the company provided great service.”

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Posted 1 year ago

“Prompt attention to getting me a new carport tent. Great service and thanks, Jasmine”

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Posted 1 year ago

“Very nice tent and great experience.”

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Posted 1 year ago

“I really love the customer service Quictent provides. I get all my 8x8 tent accessories from them and they never disappoint. Very fast response and even faster shipping. (I live in Maryland US) Milka helped me with my order for sidewalls and she was great.”

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Posted 1 year ago

“Ordered and was unable to install for a year do to circumstances. Did not realize had only received 2 of 3 boxes of parts until trying to install. Worked with Jasmine to get the necessary parts quickly and efficiently. The cost was reasonable considering it was out fault on the delay for install. 13' x 20' carport is as described and is of good quality and workmanship. Would not hesitate to order again. Super happy with the experience. Thank you again Jasmine for all your help!”

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Posted 1 year ago

“I'm giving 5 Stars on the outstanding performance I received from Milka in customer service. She has always been extremely helpful and polite. Milka is an asset to Quictent.”

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Posted 1 year ago

“ubject: 10x10 canopy Good frame, good fabric BUT lack of canopy vent and sloppy canopy and sidewall fit and poor attachment of velcro strips ($ 35.00 canopy lasted longer) makes this canopy worth a lot less than $160 I paid.”

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Posted 1 year ago

“From the first contact to after delivery Jasmine has been very helpful in selecting the correct replacement too for our existing cover. We were pleased with Quictent when we orginally ordered a carport cover and after several years we needed the cover replaced and knew we wanted to purchase again. Awesome customer service and quick shipping.”

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Posted 1 year ago

“Quick delivery. Good product Great communication with Milka👍 She solved our problem of a missing pole. Good experience. Will it from again in the future. Michelle”

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Posted 1 year ago

“Great deal, and fast shipping!! Thank you again Jasmine for all your help!!”

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Posted 1 year ago

“So why did you take my review down. People need to know the truth. Don't buy from this company, after 4-6 emails they say the replacement cover for my greenhouse made by them is not available? I don't understand the problem as the greenhouse is still available on there website. The greenhouses only last one season before all the seams rot. Very disappointed.”

Helpful Report

Posted 1 year ago

Hi Janet, Thank you so much for getting in touch with Quictent. We are so sorry for everything happened during our previous communication. We sincerely hope the words below will be a bridge for smooth sailing on the case. At Quictent, we always put our customers first. We fully understand your concerns about not wanting to provide previous order information and will proceed with the part order as per your request. The representative will follow up via email. Please check your INBOX in time. We understand your urgency to get a replacement cover, especially since it's still cold outdoors. And we'd like to make things go as quick & smooth as possible with anything showing you're owning a Quictent model. That's probably where the misunderstanding comes from - it's not that we don't want to offer you the replacement cover, we just want to make sure that the cover you get would fit your greenhouse frame perfectly, otherwise it would be a waste of both time and money—the point is, if your frame is not a Quictent frame, we CAN'T PROMISE that the cover we send you will fit. And in that case, we will NOT accept a return or refund request for the part order. That's also the reason why our customer service representatives ask for purchase history or pictures - just to ensure you get a matching cover and avoid loss in advance. Again, a gentle reminder: please understand that except for manufacturing defect/shipping damage, we will NOT accept a return/refund request after the replacement cover has been delivered. Thanks a million for your understanding and time!

Posted 1 year ago

“Hi I have had by 20x10x6 green dome green house for 2 years! Love it ! I now need a replacement 2 doors cover! My is starting to tear & the zipper was broken on both doors, and the windows need a longer Velcro to hold them closed. I’m unable to get someone in Customer Service to call be for replacement cover! Thanks Barbara G”

Helpful Report

Posted 1 year ago

Hi Barbara Gallaher, Thank you so much for getting in touch! It's Quictent Marketing Team. We're so glad to know our products have been a part of your daily life and really hope to help out ASAP. We've forwarded your inquiries to the Customer Service Team, a customer expert will follow up within 24 hours, please wait for a while. Generally, to help out, besides your specific inquiries, the representative will also ask for your order info such as the shopping platform (Amazon, Walmart, eBay, etc.), order number, and valid shipping address. If possible, please have it at hand in advance. Of course, you can also email the support team directly at sales@quictents.com at any time. Thanks again for your time and hope everything goes well!

Posted 1 year ago

“there was initially a problem with the shipment of my order; Quictent was very helpful, quick to sort things out with the carrier and replace the order when it couldn't be found. i received the package in great condition and the tent is of amazing quality. really nice unfolding and locking design with strong velcro to attach the cover. everything is made with durable material and will stand up to multiple uses for my sales at flea markets. i would definitely recommend Quictent over any company for similar products.”

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Posted 1 year ago

“The framing idea is good, simple and would less time consuming to use if the manufacturer paid attention to small items that become a problem. Where the holes are punched to accept the spring loaded locking mechanism is where it falls short. Punching holes as they do leaves the metal being punched inside the tube and blocks the pole being inserted as shown on your video. Wish mine had worked that smoothly. We had to take a metal routing tool inserted inside the tube to grind this "tab" away. Do you know how many of these tabs there are to grind out? Too many...all of them. They also need to watch what size tube use to accept the poles meaning, if the tube accepting the pole is the same diameter of the pole being inserted, guess what, it won't insert. Again we had to use a metal grinder to reduce the outside diameter of the pole in order that it work. All in all the idea is good and would be better, less time consuming to put together if someone had paid attention to the finish work on the metal tubes. Would I buy another of your products? Yes....provided you sold it at half price as to pay me and my friend for having to do the metal work so it would go together.”

Helpful Report

Posted 1 year ago

Hi Tommy, Thank you so much for buying from Quictent. It's the Market Team. We're sorry for any inconvenience and sincerely would like to help out. We've forwarded your inquiry to the Support Team. A representative will follow up in 24 hours by email. Please keep an eye on your inbox, including the SPAM. Any pictures or videos to illustrate the details would be highly appreciated. Thanks for your time. Have a smooth day!

Posted 1 year ago

“Great design”

Quictent 5 star review on 12th January 2023

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Posted 1 year ago

“I inherited a 10 x 20 Quictent and wanted to get fresh end covers. Jasmine was super helpful, even though I didn’t have an original order number for her to match pieces to the right structure. I’m looking forward to many years with my Quictent and if I ever need to replace it, it will be with another Quictent. Thank you Jasmine!”

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Posted 2 years ago

“10x20 carport”

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Posted 2 years ago

Quictent is rated 4.6 based on 737 reviews