Name: Quictent
Address: 11/F CAPITAL CENTRE 151 GLOUCESTER ROAD, 11/F CAPITAL CENTRE 151 GLOUCESTER ROAD, Wan Chai
Rating: 4.62

“First tent broke and leaked First time I used it. I asked for a refund they sent a replacement which blew across a field and got torn and mangled and this time they charged 80 for a new frame. They sent me a dysfunctional frame with a leg that wouldn't come down. Would only refund 15. Unreliable don't recommend both times no other tent was destroyed just mine”

Helpful Report

Posted 8 months ago

“Very disappointed in the quality and durability of my 13x20 Quictent Car canopy. Had some snow on Monday 2/12/24 and it collapsed onto my Ford Expedition. I tried to load some picture but when I do the submit button deactivates. Only had it for about 3 months. Very dissatisfied with your product. Should be reimbursed for my purchase.”

Helpful Report

Posted 1 year ago

“Highly unsatisfied never received my tent, no way to communicate with customer service don’t recommend shopping from quictents.”

Helpful Report

Posted 1 year ago

Hi Danny, Thank you so much for buying from Quictent. It's the Market Team. We're sorry to know that our products did not meet your expectations. We noted that the Support Team has refunded the order. Therefore, we've forwarded your inquiry to the team. A representative will follow up in 24 hours. Please keep an eye on your email inbox. Thank you for your time again. We hope you can go back after conversations with our representative. Have a smooth day!

Posted 1 year ago

“11 x 11 gazebo lasted one day before the cheap structure collapsed. Terrible product. Quictent covers themselves though. You can't return their products if it's been used. Sure, makes sense to me. How do you know its defective if you don't assemble it. Don't buy anything from this company unless you like donating your money to companies who don't care about the quality of their products.”

Helpful Report

Posted 1 year ago

Hi Karen, Thank you so much for buying from Quictent. It's the Market Team. We're sorry for any inconvenience and sincerely would like to help out. We've forwarded your inquiry to the Support Team. A representative will follow up in 24 hours by email. Please keep an eye on your inbox, including the SPAM. Please understand that it's an online order and your response means a lot to our follow-ups. Also, any pictures or videos to illustrate the details would be highly appreciated. Thanks for your time again. Have a smooth day!

Posted 1 year ago

“No 👎 good service I want to return but they don't have good service The quality is good but the service is no good”

Helpful Report

Posted 1 year ago

Hi Versain, Thank you so much for buying from Quictent. It's the Market Team. We're sorry for any inconvenience and sincerely would like to help out. We've forwarded your inquiry to the Support Team. A representative will follow up in 24 hours by email. Please keep an eye on your inbox, including the SPAM. Please understand that it's an online order and your response means a lot to our follow-ups. Thanks for your time again. Have a smooth day!

Posted 1 year ago

“Placed my order and a couple days later it got canceled without any explanation.”

Helpful Report

Posted 1 year ago

Hi Paul, Thank you so much for buying from Quictent. It's the Market Team. We're sorry to know that our service did not meet your expectations. We noted that the Support Team has refunded the order. Therefore, we've forwarded your inquiry to the team. A representative will follow up in 24 hours. Please keep an eye on your email inbox. Thank you for your time again. We hope you can go back after conversations with our representative. Have a smooth day!

Posted 1 year ago

“RIP OFF COMPANY THAT DOES NOT STAND BY STATED POLICY!!! Their policy gives 24 hr grace period for cancellations. I cancelled mine after less than 8 hrs. Have proof of it! They refuse to refund me my money without ridiculous demands of opening the package and verifying conditions. My refund request was NOT BASED ON DAMAGES. I was well with it the 24 hr grace period. THIS IS A RIP OFF COMPANY! Check the BBB and you will find complaints!”

Helpful Report

Posted 1 year ago

Hi Cecilia, Thank you so much for buying from Quictent. It's the Market Team. We're sorry for any inconvenience and have forwarded your inquiry to the Support Team. A representative will follow up in 24 hours. Please keep an eye on your inbox, including the SPAM. Please understand that it's an online order and your response litterally means a lot to our follow-ups. Thanks for your time again. Have a smooth day!

Posted 1 year ago

“It's been 3+ weeks, 3 emails, still no word or no package, plus no answer when I call. Needless to say, I'm not a happy camper.”

Helpful Report

Posted 1 year ago

Hi Roland, Thank you so much for buying from Quictent. It's the Market Team. We're sorry for any inconvenience and sincerely would like to help out. We've forwarded your inquiry to the Support Team. A representative will follow up in 24 hours by email. Please keep an eye on your inbox, including the SPAM. Please understand that it's an online order and your response means a lot to our follow-ups. Thanks for your time. Have a smooth day!

Posted 1 year ago

“HORRIBLE RIP OFF COMPANY! I EMAILED MY CANCELATION OF MY ORDER WITHIN YOUR STATED 24 HOUR PERIOD AS YOUR PRODUCT IS INFERIOR. BY YOUR OWN WORDS, THE CANOPY WILL NOT HOLD UP TO RAIN OR MODERATE WIND. YOU REFUSE TO REFUND MY MONEY AND PAY FOR SHIPPING. THIS IS THE WORST EXPERIENCE I HAVE EVER HAD WITH ANY COMPANY!”

Helpful Report

Posted 1 year ago

Hi Cecilia, Thank you so much for buying from Quictent. It's the Market Team. We're sorry for any inconvenience and sincerely would like to help out. We've forwarded your inquiry to the Support Team. A representative will follow up in 24 hours by email. Please keep an eye on your inbox, including the SPAM. Also, any pictures or videos to illustrate the details would be highly appreciated. Thanks for your time. Have a smooth day!

Posted 1 year ago

“I purchased Two pop up tents for my deck I had weights on the legs and one rain storm ruined the first one . I ordered another one a month later and there was a broken piece .”

Helpful Report

Posted 1 year ago

Hi Adriene, Thank you so much for buying from Quictent. It's the Market Team. We're sorry for any inconvenience and sincerely would like to help out. We've forwarded your inquiry to the Support Team. A representative will follow up in 24 hours by email. Please keep an eye on your inbox, including the SPAM. We suppose some replacement parts can make a new working item. Could you please kindly try again? Anyway, please let the representative know what part(s) you need. Also, any pictures or videos to illustrate the details would be highly appreciated. Thanks for your time. Have a smooth day!

Posted 1 year ago

“piece of junk instructions vague make no sense mesh will not stretch around tent (readjusted at least 10 times no closer than 3 inches )no videos on you tube for 13x13 mesh netting solar light figured our how to put up after 2-3 hours of trial and error then the netting won't fit probable just go to curb box was to tore up to send back in”

Helpful Report

Posted 1 year ago

Hi Stephen, Thank you so much for buying from Quictent. It's the Market Team. We're sorry for any inconvenience and have forwarded your inquiry to the Support Team. A representative will follow up in 24 hours. Please keep an eye on your inbox, including the SPAM. And any pictures or videos to illustrate the details would be highly appreciated. As you know, your contact and response mean a lot for after-sales service online. Thanks for your time. Have a smooth day!

Posted 1 year ago

“Where is the item I purchased after 10 days and counting? Poor online customer service. The only reason I’m giving a 1 is because they were quick to answer before taking my money.”

Helpful Report

Posted 1 year ago

Hi Laura, Thank you so much for buying from Quictent. It's the Market Team. We're sorry to know that our products did not meet your expectations. We noted that the Support Team has refunded the order. Therefore, we've forwarded your inquiry to the team. A representative will follow up in 24 hours. Please keep an eye on your email inbox. Thank you for your time again. We hope you can go back after conversations with our representative. Have a smooth day!

Posted 1 year ago

“I don't know how the car port garage is like It was delivered to the wrong address!!”

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Posted 1 year ago

“The greenhouse I got was extremely flimsy compared to my older one. The tubing is half the size and thickness and my cover had mold growing all over it. Customer service agreed to send out a new cover but wouldn’t send a new unit. Every day that goes by I’m losing money because of their garbage workmanship and packaging.”

Helpful Report

Posted 1 year ago

Hi Andrew, Thank you so much for buying from Quictent. It's the Market Team. We're sorry for any inconvenience and sincerely would like to help out. We've forwarded your inquiry to the Support Team. A representative will follow up in 24 hours by email. Please keep an eye on your inbox, including the SPAM. Thank you for your time again. Keep in touch!

Posted 1 year ago

“Excited to use my cute green tent at my first Farmers Market show. We did trial run and it is DEFECTIVE!!! I am less than a week away and now they want to only send me a part and have me fix it??? For almost $200 that is crazy! Returning!!!! I will order from Amazon next time. I made a point of ordering direct from Quictent to give them the money and I am so disappointed with hoops i have to jump through. I received it defective!!!! Ot won’t stand up. I run a business and this is putting me in a HUGE pickle. Shocking. And a total bummer. It is super cute.”

Helpful Report

Posted 1 year ago

Hi Karen, Thank you so much for buying from Quictent. It's the Market Team. We're sorry for any inconvenience and sincerely would like to help out. We've forwarded your inquiry to the Support Team. A representative will follow up in 24 hours by email. Please keep an eye on your inbox, including the SPAM. Thank you for your time again. Keep in touch!

Posted 1 year ago

“I need a top for my 8x8 . no answer on any phone calls”

Helpful Report

Posted 1 year ago

Hi Carl, Thank you so much for buying from Quictent. It's the Market Team. We're sorry for any inconvenience and sincerely would like to help out. We've forwarded your inquiry to the Support Team. A representative will follow up in 24 hours by email. Please keep an eye on your inbox, including the SPAM. We suppose a new top can make a new working item. Could you please kindly try again? Anyway, please let the representative know what part(s) you need. Also, any pictures or videos to illustrate the details would be highly appreciated. Thanks for your time. Have a smooth day!

Posted 1 year ago

“Purchased a greenhouse for my mother for Mother's day. Some parts were bent, bad instructions, she could not put it together properly as a result of faulty parts. I emailed the company, called Amazon, then used the email support on their website with no help. I am disabled and on disability it took me months to save up for this. I want a refund bit no one has gotten back to me. I'm worried I was scammed.”

Helpful Report

Posted 1 year ago

Hi Kala, Thank you so much for buying from Quictent. It's the Market Team. We're sorry for any inconvenience and sincerely would like to help out. We've forwarded your inquiry to the Support Team. A representative will follow up in 24 hours by email. Please keep an eye on your inbox, including the SPAM. Could you please kindly keep the item and try again with some replacement parts? We suppose you can make a new working item with them. BTW, we did not find any previous purchase or contact history. Please kindly share the following info so we can make everything go smoother: - Order number - Required parts (the part number and name on the instruction) And any pictures or videos to illustrate the details would be highly appreciated. As you know, your contact and response mean a lot for after-sales service online. Thanks for your time. Have a smooth day!

Posted 1 year ago

“I recently purchased a Quictent 10'x9'x8 Backyard Greenhouse. It arrived on April 13, and was set up by my husband and son on April 20. That night, we had a thunderstorm, and the greenhouse completely collapsed. I contacted the customer service department of Quictent, and the choices that were offered included (:1) a discount on another greenhouse or (2) the purchase of replacement parts. Neither option is acceptable because this product is flimsy and not at all sturdy. The plastic anchors did not hold the frame in place, and the frame bent and broke in several places from the weight of the rain pooling on top. I have purchased other Quictent products that are well-made. This greenhouse is not strong or sturdy. I do not recommend this product.”

Helpful Report

Posted 1 year ago

Hi Donna, Thank you so much for buying from Quictent. It's the Market Team. We're sorry to know that our products did not meet your expectations. We've forwarded your inquiry to the team. A representative will follow up in 24 hours. Please keep an eye on your email inbox. Thank you for your time again. We hope you can go back after conversations with our representative. Have a smooth day!

Posted 1 year ago

“I have tried to make contact to have covers that have deteriorated due to sun and weather. I am perplexed as to how the public relations don’t want to provide replacement covers, very poor PR”

Helpful Report

Posted 1 year ago

Hi William, Thank you so much for buying from Quictent. It's the Market Team. We're sorry for any inconvenience and sincerely would like to help out. We've forwarded your inquiry to the Support Team. A representative will follow up in 24 hours by email. Please keep an eye on your inbox, including the SPAM. We suppose a new cover can make a new working item. Could you please kindly try again? Anyway, please let the representative know what part(s) you need. Also, any pictures or videos to illustrate the details would be highly appreciated. Thanks for your time. Have a smooth day!

Posted 1 year ago

“Bought cover for RV in fall. Now April and it shreds like a paper.. terrible quality... waste of money. Do not buy...”

Helpful Report

Posted 2 years ago

Hi Donna, Thank you so much for buying from Quictent. It's the Market Team. We're sorry for any inconvenience and have forwarded your inquiry to the Support Team. A representative will follow up in 24 hours. Please keep an eye on your inbox, including the SPAM. Are you talking about a Quictent RV cover? BTW, could you please share the following info so the support team can further help? We did not find any previous purchase or contact history, your share is a must to make everything move fast. - Order platform - Order number - Pictures or videos to illustrate the details Please understand that it's an online order and your response means a lot to our follow-ups. Thanks for your time again. Have a smooth day!

Posted 2 years ago

Quictent Reviews