“I am still waiting for my insurance policy to be sent to me. I paid you ages ago yet have no paperwork. Therefore I would not know who to call if I had a accident or a breakdown.”
“I made a deal of £88.20 and I receive a document showing as the quote is £110.25 .I made a complain on the phone they said that someone called me but I didn't receive a call”
Hello Bedra. Thank you for your feedback. I have been advised by our complaints team that you have now spoken to them and your concerns have now been resolved. Regards Samantha Quote A
Hello Patrice. Thank you for your feedback it is important to us. I have forwarded your comments to a senior manager who will contact you on their findings. Regards Samantha QuoteA
“Hi yes I have first time insurance with you guys but I did not have good expernce with you becouse I have phone you like 10 time and I ask about my policy docomints you did not send me my home address each time I phone and I ask but Alwayse you say its on that way but still I did not ricved”
Hello Falak. Thank you for your feedback it is important to us. I have asked one of our senior managers to contact you to assist with your documents. Regards Samantha Quote A.
“bad company,no cooling period,If you buy insurance & change mind after 1 day there is £50 charge for cancellation fee which other companies doesn't charge at all & refund will take up to 1 month,not recommend”
Hello Khikmatillo. Thank you for your feedback. It is important to us that our customers have been advised of our terms and conditions prior to any policy being issued. Our agents are trained to explain the terms and conditions of the policy which includes our charges for polices cancelled within 14 days and after 14 days. Once the agent has received confirmation that the customer wishes to proceed with this information they will then take payment and issue cover as requested. I have asked one of our Senior Managers to look into your comments and contact you with their findings. Regards Samantha Quote A .
“Absolutely discusting service received, charged a £70 + cancellation fee for cancelling the same day due to no longer be able to purchase the car, the manager I spoke to was vile and so rude, would never use again or recommend to anyone ever. Steer well clear of the company!!”
Hello Charlotte. Thank you for your feedback. I have spoken to our customer service manager following your comments who has updated me with your concerns. I have been advised that you have been contacted and this has now been resolved. All feedback is important to us. Regards Samantha Quote A
