“This time i did not need a lot of tiles,so had to pay £25 for delivery.Having said that they still worked out cheaper than buying local. I always keep looking in to see what they have on offer.I have had a few good bargains from these guys in the past.”
“I was very impressed by the quality of the service I received from tiles4all. They kept me well informed by text and phone calls as to delivery dates and arrival time of goods. The staff were very helpful and friendly and I would have no hesitation in recommending them to anyone thinking of buying tiles.
Great customer service.Thank You!”
“I chose my floor tiles from tiles4all website without having seen them at a showroom, so I was a bit worried thinking : what am I going to do if I don't like them? Fortunately, the photos showing the tiles and the description were absolutely accurate and I received my order on the day promised (very quick delivery). All the tiles were in good condition and the courier was polite and helpful. I will definitely buy again from this company, I am very pleased with the products I ordered and the service provided.”
“My 2nd order from this company, the products agreat, unfortunately the delivery was 4 days late and customer service attitude was so unpleaseant I will not return for a 3rd purchase. Even after informing them the delivery needed to be before 4:30pm, and paid extra for quicker delivery, I received 2 phone calls about it being late, and one about needing to charge extra, and no apologie of any sort.
I'd rather pay more for better service and not have the stress of annoyed tradesman waiting for materials and costing more for wasted time.”
Dear Michael
I was sorry to hear of your disappointment in the service you received from our team.
After investigating your complaint, I understand that you called to arrange a faster delivery, and that although we incurred a charge from our carrier we upgraded your delivery to a next day service free of charge.
We will never guarantee a time for the delivery as this is beyond our control, customers are advised that someone should be available to accept the delivery between 8am and 6pm in accordance with our carrier policy.
We may have indicated to you that we would ask the carrier for a pre 4.30pm delivery but could not guarantee it.
Your delivery was attempted on the first occasion on Thursday 10th September at 17.49pm, unfortunately there was no one there to receive.
Due to the weekend the next working day was Monday, the date you contacted us with regards to the missed delivery .
You were then advised that if he missed a second delivery he would incur a delivery charge as per our terms of delivery.
We feel there has been a misunderstanding regarding the delivery windows, and we have done everything possible to assist on this occasion.
Kind Regards
Richard Askham
Director
“Lovely tiles ordered 100 and only 1 broken tile, not bad at all, delivery driver could get to my street so he rang and delivered them to a street below, very happy with the customer service”
“EXCELLENT SERVICE QUALITY OF PRODUCTS VERY GOOD HAD 3 TILES DAMAGED ON DELIVERY ONE E MAIL AND REPLACEMENTS ARRIVED NEXT DAY CANNOT FAULT THIS SUPPLIER WILL DEFINITELY RECOMMEND THEM TO ALL FRIENDS AND FAMILY PRICES CHEAPEST I COULD FIND FOR THE QUALITY I RECEIVED THANK YOU”
“Helpful and polite phone assistance, fast delivery. Only fault I could mention was that several wall tiles in each box had name stamped with ink across the front which would not wash off, making them unusable.”
“Helpful, responsive, customer services staff who were able to advise on all tiling queries even with colour matching queries which was quite surprising. Also prompt despatch of goods and a good website.”
“We looked around all the regular tiles shops for some yellow tiles without any success.
Found what we were looking for at Tiles4all, ordered them and they came within 2 days !
Prices were reasonable as well.
I readily recommend Tiles 4all.”
