“The most impressive part of my experience was the quick email response I received from Customer Support...by Justine. She asked questions when she didn't understand my request and answered my questions in detail.
I love my Heirloom Otto.
The only disappointment I had was that the two patches on the front were a little crooked.”
“The repair was done well. However I was dissappointed that they could not find my proof of purchase and I had to pay for the repair. I don't know where else I would have purchased it. Also, I was told by a friend of mine that when they do the repairs they also clean the purse. It was not cleaned although no one at the store said this would be done. It would have been a nice touch though.”
“I have never received my backpack and I have submitted a claim through the post office. I contacted R.Riviter more than a week ago and the only response I have received was the tracking number info from the post office. I really like your products but am a bit disappointed with the follow up to my complaint.”
Hello Karen,
Oh no! I am so sorry that your package is taking so long to get to you! I called USPS and your package is still on its way to you. Unfortunately, it was delayed due to weather. There is not much that we can do right now since USPS has your package and it is still moving, and it is not lost. Please try not to worry, if your package stops moving and becomes lost, we will file a claim and reship your order or issue a refund.
I apologize for the delay in your order and any inconvenience this has caused. Please let me know if you have any questions, or if you package is delivered! I will make sure to keep an eye on your tracking as well, in case it becomes lost, and we need to file a claim.
I will also send this email to your email address to make sure you receive it.
Thank you for your patience and support,
The R.Riveter Team
“Highly crafted and well made. I have made a number of purchases in a variety of sizes — the majority for travel organization. A good find was the ‘guitar strap’ which gives several bags length I needed at almost 6 feet tall. The colors stand out and supporting Military spouses is important to this Army Brat. Well done! I will be back.”
“I love my bag made from my dad's old field jacket. The quality is great, and the personalization makes this so special to me. It's the perfect way to have this memory from my Army brat childhood. I cherish it.”
“We always love doing business with the flagship store. Staff are always helpful and willing to answer questions for a husband grabbing items for my wife. We will continue to grab items from them for gifts for the nieces too. We love your products and mission.”
“Top quality bags in all shapes and sizes. My first R. Riveter bag from 10 years ago is still in great shape and I have really used it in all conditions.”
