“I would rate it 3.5 if I could. I had a very polite interaction with customer service, although they remained committed to not helping me get some of the matching nylon webbing to create an extension on their Augusta (big-chested women should steer clear of this item in their product line and also for getting any real help that isn't in the prepared script).”
“I bought this because I was given one years ago as a gift. I love a genuine leather purse. That being said, this leather is not as supple or soft as my first one. That's fine because the first one easily scratched up. But this description is called "canvas" and that is completely false. The first one I had was actual canvas with the leather flap and strap. This one is actually like a nylon or thicker parachute material. It's still a nice purse. I gave it one star less for this reason and because it took a relatively long time to ship. I am a previous military wife of 17 -1/2 years and a retired Navy family. I love this company and support its mission and employees.”
“I recently purchased the Jeep nylon tote. I love it! However you need to add inside pockets and some type of closure such as a snap. Make your product perfect!!!!!”
“I love how the bag looks and craftswomenship is excellent.
However, I find the straps to be too long and I do not want to spend another $45 for the shorter strap. Perfect scenario would be to offer strap options at time of purchase.”
“I ordered a bag on Jan. 26 and have not been shipped my item. I do love your bags but not sure why shipping takes so long. The order number is: RRW156360
Thanks, Gale Roberson”
Hello Gale,
Thank you for reaching out and for your Reveille order! Your order is a pre-order and shipping will begin March 1st. You will receive an email confirmation with the tracking information at the time of shipment.
Please reach out to customer service at sales@rriveter.com if you have any questions.
Thank you,
The R.Riveter Team
“Although I understand your business model, and apprecite the opportunities you've given military spouses, I don't think it's fair to your customers that you don't allow refunds for returned items. It will make me think long and hard before placing an order. Your products are not inexpensive.”
“My mom and I love all things R.Riveter! We have several bags between us and love what the company stands for. Being a military spouse myself makes it very easy for me to want to support this brand and the other spouses working so hard.”
“Very good quality items. Timely shipping. I love supporting the spouses of military families who make items in the US. I can only comment on the 3 purses that I've bought (Hobby, Otto, and Marcy), but I wish these had more/bigger inside pockets. Women have A LOT of stuff (some necessary, some not!). There aren't enough inside pockets and they aren't big enough to keep very many things in. I end up using separate pouches to put my stuff in and I put those pouches in the purse, which makes for a bulkier and heavier bag.”
“The good : I got the bag in Olive and I love the color. The size of the bag is great it holds a lot and having 2 slip pockets under the flap is great for phone and keys. The hardware is nice the bag is sturdy. Love love love the lining it adds class and its not dark. It's not a deep bag which is also great. The not so good: absolutely hate the strap it's an inch wide of “vegan leather” I’m assuming, it is not pliable so it constantly slips of my shoulder. It is cut as a cross body but I'm short and old so I adjusted as far as it would go but it's still a bit too long. Since I hate the strap anyway I'm searching for a canvas one to replace it maybe in black. I know it's not a great choice but I can't deal with what it is right now. Next up the “flap” I know others have commented on it and I can concur the magnet should be a tad stronger or better yet why not a turn lock? The flap is the same material as the strap but it is starting to get a little more pilable.
What I wish would change: Strap in matching canvas, turn lock on flap instead of magnet.
All in all I do recommend and I love the brand I have another bag from them.”
