RAC Reviews

“ When I attempted to cancel my subscription, I was informed that I would not receive a full refund due to “administrative costs. ”

“ After 30 years with the RAC I need to cancel my membership. You abandoned my wife and three children when her car broke down. I spent 15 hours overnight in a cold car park waiting for you. Each time I called you, you gave me a different story about how assistance was on its way, but none of them were true. We first called you at 6pm. I finally got a tow home at 9am. How do I get a refund please? ”

“ I spent over an hour just trying to report my breakdown without my glasses on in the freezing cold. I was asked to fill out forms online 3 times. Then asked to phone 3 times as well. They promised a refund twice, but never provided it. ”

“ Called them at 16.30 on Saturday - car died, lone female and freezing cold. Was given a time slot of 8.20-11.20pm. Couldn't get hold of anyone to speak to and only a couple of text updates at 9.45pm - still nothing so refreshed the link in one of the previous texts to discover my slot had now become 1.40-4.40a.m the next day. I had to make the decision for my own safety, so cancelled the call and risked walking home. Early the next morning 6.30a.m I logged a second call. Was initially told 11.40-13.40 as a slot but then another text saying they were sending a local agent between 11.30 & 12.00 - nothing! By 13.40, still nobody and no updates so in desperation I asked a neighbour and on the third attempt we managed to get the car going and get it safely home. I have complained to RAC and basically they are not interested and have closed my complaint. Nearly every phone line you try including the one that says 'if you want to talk to a person - use this one' takes you down a rabbit hole and back to their website. They are taking lots of money nearly £300 in my case for a service they clearly can't provide!! How are they getting away with this, it is fraud!!! I now have to try and get through to yet another department to cancel my membership and get a refund - wish me luck!! I will never recommend RAC to anyone!!! ”

“ They have cancelled it so I never got the service the next day yet they will not refund my money. ”

“ Bought battery from reputable co and waited weeks for my refund. ”

“ Chap phoned a couple of days later and asked to attend early (impressed), fitted the part very quickly which was great, then presented me with a bill for nearly £600! I was told to pay it, then phone to get a refund. ”

“ Our son came to get us ( jump leads wouldn’t work and next morning took a power pack from the garage where I have my car serviced and got started straight away after failing to try to get a call out from the RAC again) Don’t pay your premiums up front because even though they didn’t come to me they say I have used their services so I can’t get a refund. ”

“ So I asked the £200 refund and say they don't see a reason for that. ”

“ I provided proof of my new policy in order to get a refund, RAC have refused to reimburse me the full amount for their own mistake. ”