“I placed my order on July 23rd and received it on August 26th. The order contained the wrong color shoes and were a lot larger than expected (they had advised on the size to order). I was sent a mint in the same model but not the navy blue that I had ordered. I contacted via email but their response was super slow. They said (via email) that they would try to get me another pair but that never happened (I was just a week from my wedding). I trusted that they would get back to me and last minute they said they couldn't promise another pair and wanted me to keep the shoes I had and take a substantial discount. But the shoes did not fit and were not the shoes I wanted! Also, returning the shoes has been another hassle because the price to return is nearly the cost of the shoes. I let them know this and still got no response. I just want a refund and will return their shoes if they provide a label. I am truly disappointed. I understand there are mixups sometimes but completely dismissing my emails and not returning my money is unacceptable.”
“Shoes are absolutely gorgeous, very elegant and vintage. Perfect for my wedding. Comfortable despite the heel height. Delivery very quick, arrived in less than 2 weeks”
“Not only are Rachel Simpson Shoes stunning (easily my favorite brand for beautiful shoes), but their customer service is superb. I needed assistance with an order and Rachel Simpson staff were able to help me in no time, and with the utmost kindess. Definitely a fan.”
“The shoes came promptly, in beautiful packaging. The shoes are amazing, fit like a glove and are so comfortable. I can't wait to wear them at my wedding!”
