“Customer service was great. My shoes were out of stock I guess, but It wasn't displayed on their website as such. But customer service responded promptly when I emailed asking about my order.”
“Beautiful, beautiful bag - and matched the Rachel Simpson wedding shoes I bought 9 years ago perfectly. Highly delighted with my purchase however I was disappointed at the shipping cost - but had completed my purchase without realising what it was. Next time I’ll look more carefully.”
“Quality of shoes is superb. You can see the detail and work that goes into making them. The customer service is also exceptional. International shipping was also quicker than expected. Love my shoes and cannot wait to wear them!”
“Beautiful shoes. Took quite a while to arrive.. but so worth the wait. Didn’t realise that the plastic film on the bottom was a protector… nearly called to say my shoes were peeling… lol .. never possessed such posh beautiful shoes .. love love them..”
“These shoes are amazing. I was worried they wouldn't arrive in time for my wedding and the customer service help was so wonderful and responsive. So happy with this purchase.”
“Arrived well packaged ,loved them the minute l tried them on ,so comfortable the height perfect and go with my dress a dream ,will help to make my day as mother of bride.”
“I love my shoes all of it, I bought my on mint and matched perfect with my belt on my wedding dress: confortable, the color, and its style.
Thank you so much Rachel Simpson”
“Absolutely love my bridal shoes and can’t wait to wear them on the big day. I went to the showroom in kings Norton, sizing was accurate and the shoes were immediately very comfy.”
“I brought my gold ginger t bar shoes or beautiful shoes as I call them in June last year for my sisters wedding on December 19th where I was to be bridesmaid which unfortunately was postponed due to covid then again in March I finally got to wear them on July 11th and felt so glamorous in them the heel is the perfect height and really comfortable to wear I imagine that they will look even better with wear...I cant wait to wear them again dressing them up with a nice dress and down with Jean's...I love them”
We are so happy you loved your Ginger shoes when you finally got to wear them and great to hear that they were comfortable to wear all day, its something we aim for with every design. Happy wearing them again and again!
“I wore Mimosa in ivory for my wedding a couple of weeks ago and they were utterly delightful. I'd wanted a vintage style wedding shoe and knew Mimosa was the one the moment I laid eyes on them - before I'd even started dress shopping! I also bought Olivia in mauve for my hen do (which hasn't actually happened yet) so I can confidently recommend Rachel Simpson shoes - beautifully made, gorgeous quality and classic enough to wear again - I'm already plotting occasions suitable to wear my lovely Mimosas again. I also had a brilliant customer service experience when DPD lost the pair I sent back (they were just too big) but Rachel Simpson refunded me and this was massively appreciated. I couldn't recommend this lovely brand enough!”
Thank you Catrin for such positive feedback and Congratulations on your recent wedding!
Glad our customer service team were able to help with the lost parcel-we always try to help where we can.
“I wore a super pretty pair of high heel RS for my weeding. They were extremely comfy despite the high heels and I was able to wore them all day and night. Loved them. Plus the client service was amazing. They quickly responded all my questions, shipped the shoes right away and reimbursed the ones that did not fit me without trouble. Couldn’t be happier with my choice of weeding shoes”
“I always speak with Rachel on Ig. She’s so kind and gives you so cool advices about her shoes.
I bought 2 pair of RS shoes and I just love them! I will buy one more in the future❤️ Thank you Rachel and thank you to the amazing team❤️”
“If you’re hesitating over these beautiful shoes, don’t! I wore the Ana shoes in cream two years ago when I got married, they are the most beautiful shoes I have ever seen. So comfortable all day and walking back to our hotel in Covent Garden afterwards! I had a little look and try on recently, they are utterly gorgeous. The craftsmanship and design is second to none. You won’t regret it.”
