“I have tried to contact RS via phone many times and have been unable to get thought to anyone. I have then emailed and had the same issue; no response. I need to deal with a customs/DHL related issue and it seems impossible to get any contact or customer support. I love RS shoes, but the experience has made me think again in the future.”
“The shoes were perfect however the entire process of ordering and delivering was awful. Not only was there a huge delay but I was then told I needed to pay to release the package. After an hour on the phone to DPD and emails back and forth with Rachel Simpson customer service they managed to sort it but it was all rather stressful and a disappointing experience unfortunately”
“Delivery of my clutch was very fast and came right in time before our wedding.
Wonderful clutch which matched perfectly with my dress and accessoires.”
“Very easy to order and Natalie really helped me with a refund for the duty tax that the courier made me pay ! Would definitely recommend this company.”
“I really love my shoes and the colour is beautiful.
They fit great and feel very comfortable to walk in.
My only problem is that I got stung with a £63 import tax which I really wasn’t expecting. So it made them even more expensive. I was quite upset at the time as I had ordered them in may and the arrived the end of august, and it wasn’t stated on my order there would be a import tax, as my sister had brought some a few months before with no import tax.
Luckily I will be keeping and cannot wait to wear them.”
“I cannot praise Rachel Simpson enough. I have tried so hard to get the Autumn shoes. Was delighted to find that they were in the sale and not being sure of the size I needed ordered two sizes. Unfortunately neither of them fitted, too small in length. Was able to get a label to return them. That was so easy and uncomplicated for which I was very grateful. I did sit and pondered my problem as my daughters wedding is coming up and I still had no shoes. As a last hope I sent an email to Rachel Simpson explaining my dilemma, to which they responded very quickly and advised that being a closed in shoe, a larger size might do the trick. I did this ordering two size bigger as the next size was out of stock. I had to suffer as well my husband giving me a hard time. When the shoes arrived which they did very quickly, they were perfect. I thank you a million times over and I look forward to wearing these beautiful shoes.”
“I have been meaning to write a review for a little while now as I received my Rachel Simpson shoes in June.
I had been looking for a beautiful pair of sandals for my wedding and stumbled across Rachel Simpson Ltd. I fell in love with the sandals I found instantly.
I cannot express how pleased I am with my purchase and choosing Rachel Simpson Ltd. The quality is absolutely incredible from the packaging the shoes arrived in to the beautiful detailing in the shoes. I can’t wait until the matching clutch is available to buy.
I would highly recommend Rachel Simpson Ltd. Thank you for my perfect wedding shoes X”
“Customer service was great. My shoes were out of stock I guess, but It wasn't displayed on their website as such. But customer service responded promptly when I emailed asking about my order.”
“I had purchased your shoes before and absolutely loved them. Unfortunately this time I was disappointed. First the delivery was delayed as the shoes were only shipped after the actual delivery window. When I finally received my shoes I found several spots on the shoes scoffed & surface damaged. Further for one of the strips the holes are not placed straight and very close to the edge, meaning they would rip after a certain time of use.”
“Beautiful, beautiful bag - and matched the Rachel Simpson wedding shoes I bought 9 years ago perfectly. Highly delighted with my purchase however I was disappointed at the shipping cost - but had completed my purchase without realising what it was. Next time I’ll look more carefully.”
“Quality of shoes is superb. You can see the detail and work that goes into making them. The customer service is also exceptional. International shipping was also quicker than expected. Love my shoes and cannot wait to wear them!”
“Beautiful shoes. Took quite a while to arrive.. but so worth the wait. Didn’t realise that the plastic film on the bottom was a protector… nearly called to say my shoes were peeling… lol .. never possessed such posh beautiful shoes .. love love them..”
“These shoes are amazing. I was worried they wouldn't arrive in time for my wedding and the customer service help was so wonderful and responsive. So happy with this purchase.”
