Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.76

4.8 Rating 4,669 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,669 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super knowledgeable and ensured everything worked together! They took the headache out of piecing it all together. Amazing experience!”

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(Online Store) - Posted 2 hours ago

“Great communication and delivery.”

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(Online Store) - Posted 3 hours ago

“The Online Manager Brock was awesome in following up on my order which was weeks late as it had to be submitted to Thule and shipped by Dominion. Despite my frustration that I expressed below, I appreciate the great service of the Brock, the Online Manager in rectifying the problems. OLD REVIEW: The order was delayed several times I’ve still not received it and it’s been weeks since I ordered. Terrible experience in that I called to cancel the order. They agreed to cancel and then two days later said that they would not cancel. Went back-and-forth with them to tell them that I did not Want the product anymore and that nobody would be at the house to receive it and they are still saying they are going to deliver it. It is now 4 to 5 weeks since I ordered and I no longer need it.”

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(Online Store) - Posted 2 days ago

“Excellent experience in ordering during a busy sale period. Manufacture was backordered, so seller offered to issue a refund and invoice me when inventory arrived. The did so and I was a bit slow to move on the invoice once it arrived, but they were patient and honored the original sale price. Shipping and delivery were extremely fast after that.”

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(Online Store) - Posted 5 days ago

“I visited Rack Attack on Oak St in Victoria today asking for help to remover a Thule Car Top Carrier from my car. The carrier had become a problem as it was too tall and I was unable to use the underground parking at my apartment building. I was not a customer and was not there to purchase anything. The gentleman in the store was amazing. He immediately offered to help and went to work to remove the carrier while I waited. Within 15 minutes of arriving without an appointment the car top carrier was removed and placed securely inside my car. I am hugely greatful for all his help and his friendly attitude. There was no charge for the work he did. Thanks so very much for the exceptional service!”

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Posted 5 days ago

“Great experience. Provide confidence that part will fit the vehicle.”

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(Online Store) - Posted 5 days ago

“I recently visited rack attack because I was missing keys for a rooftop box that I had. Wow! How amazing was the person who got me the replacement keys. Some blonde guy with glasses really really nice. Very very knowledgeable about his products. As I had to wait. There were other people in front of me and I listened to him Converse with his customers. I would certainly certainly recommend going to them if you need something of racks for your car skiing, snowboarding, whatever your rack needs are they are amazing.”

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Posted 1 week ago

“Great service. Jack and his team went out of their way to make delivery and installation a breeze. Many thanks!!!”

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