Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.76

4.8 Rating 4,648 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,648 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 20th December 2024

Wesley S

Rack Attack 5 star review on 16th December 2024

Peter T

Rack Attack 5 star review on 4th December 2024

Anonymous

Rack Attack 5 star review on 3rd December 2024

Richard F

Anonymous

658

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very convenient online shopping experience. Product was just what I ordered and delivery was on time and professional. Highly recommend ordering from Rack Attack”

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Posted 6 months ago

“Fulfillment manager is top notch. Couldn’t ask for better communication and service.”

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Posted 6 months ago

Good morning, I apologize for the delay in getting back to you. I can promise we are doing our best to get to call calls and emails in a timely manner, during this hectic time of year. I will reach out to you directly to see how I can help you out. Thanks, Matt Rack Attack

Posted 6 months ago

“Great product, easy to shop on website, speedy delivery.”

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Posted 6 months ago

“For about about two decades, Rack Attack has been my go to place to purchase all my roof and hitch mount systems. When purchasing new vehicles, I buy the towers specific for that vehicle and roof rail type and can reuse my Jetstream aero crossbars from the previous vehicle. The Yakima SKS locks I purchased with my first roof rack system for my 2005 Corolla are all still working great. As is my original roof bike HighRoller racks and Yakima BigHorn 2 hitch bike rack. Love our Yakima SUPDAWG roof carrier as well. The service at Rack Attack has always been friendly, efficient and professional.”

Rack Attack 5 star review on 7th June 2024

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Posted 6 months ago

“Easy to navigate and found exactly what I needed. Shipment was quick and on time! Thanks”

Rack Attack 5 star review on 6th June 2024

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Posted 6 months ago

“The crew at Rack Attack are tops. They know their products. They took care of us in under an hour. They are also kind and nice people as well. Thank you Andrew, Son and Jhon.”

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Posted 6 months ago

“Fast, effective delivery. Thanks!”

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Posted 6 months ago

“Great experience, shipping was quick. The rack i got has worked great.”

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Posted 6 months ago

“Unbelievable, Customer Service. Someone actually answers the phone speaks the language and knows exactly what they’re talking about. That is very rare these days. I have a system that is round bars. They were able to provide me with all the proper information to fit on the top of our pick up truck, which does not have a rack. I would recommend them highly”

Rack Attack 5 star review on 5th June 2024

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Posted 6 months ago

“I was calling lots of sellers looking for a mount that no one seemed to have until I called Rack Attack. Not only did they have it, it arrived sooner than the original delivery estimate.”

Rack Attack 5 star review on 4th June 2024

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Posted 6 months ago

“I purchased the Thule Wingbar Evo and attachments for our SUV to attach our Thule box. We’ve made several trips with this setup including a couple to FLA. They work great and it’s a very good product that we are very happy with. The only thing you need to keep in mind is that depending on your load and your speed on top, you should re-tighten the attachment clips because they will get loose which is normal at higher speeds and long journeys like 2,500 kms to FLA. Every I would suggest that RA staff advise clients accordingly.”

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Posted 6 months ago

“Easy online order process and quick delivery. Configuration tool was easy to use to confirm the racks for my vehicle. Still have my original cargo box from Rack Attack.”

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Posted 6 months ago

“A couple quirks in the website regarding in-store stock, but when I finally ordered, I soon after received a pre-emptive phone call that I had ordered the wrong part and so that was corrected right away. That kind of human to human service gives me a lot of confidence in Rack Attack! 100% recommend.”

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Posted 6 months ago

“Excellent product. Well done, simple to install. Would recommend for sure.”

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Posted 6 months ago

“The sales person I spoke with answered my questions and found the rack parts I needed and went even further to find them in a different location which was the last one in stock!”

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Posted 6 months ago

“Excellent service with prompt delivery”

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Posted 6 months ago

“i contacted rack attack winnipeg about a week ago about a product i am trying to buy and never heard back. I cntacted rack attack ottawa on friday morning with the same question and have yet to hear back despite them being open all weekend. not sure why the lack of response but doesn't seem a good way to conduct business”

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Posted 6 months ago

“Emailed customer service for a quote on a system and received an itemized list the next day. Fast , free shipping within 3 days . I did call the Mississauga store during installation and was given the advice I needed . Beautiful system, no more lifting to the top of an F150 ! ( This picture was a trial of the system therefore I did not add bow and stern lines used to travel)”

Rack Attack 5 star review on 2nd June 2024

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Posted 6 months ago

“I had great service and they needed up delivery to my house in a timely manner”

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Posted 6 months ago

“Though I ordered it online through SW online store, NW staff Corry helped me choose the Thule Xporter Pro system. So helpful and knowledgeable.”

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Posted 6 months ago

Rack Attack is rated 4.8 based on 4,648 reviews