Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.76

4.8 Rating 4,647 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,647 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 20th December 2024

Wesley S

Rack Attack 5 star review on 16th December 2024

Peter T

Rack Attack 5 star review on 4th December 2024

Anonymous

Rack Attack 5 star review on 3rd December 2024

Richard F

Anonymous

658

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rack Attack representative Brynn was extremely helpful with purchasing the end caps for my crossbars which I purchased there years ago. Would highly recommend this store.”

Helpful Report

(Online Store) - Posted 1 month ago

“Awesome! RA had what other shops didn’t…Thanks-KUAT keys are hard to come by! Don’t lose em!”

Helpful Report

(Online Store) - Posted 1 month ago

“Been using rackattack for 11 years. They've never let me down, and the customer service always impresses me”

Helpful Report

(Online Store) - Posted 1 month ago

“Located the item I wanted through a google search; Rack Attack had the item in stock and the best price after signing up for their free membership program. The item was ordered and delivered within 3 days! Super fast and highly recommended”

Rack Attack 5 star review on 21st October 2024

Helpful Report

(Online Store) - Posted 2 months ago

“The two items I have ordered seem to be in good working order , and I appreciate how fast you process and ship your orders . I don't have a pic just yet because I am in the middle of laying carpet down in my tent .”

Helpful Report

(Online Store) - Posted 2 months ago

“Great customer service. I went in to look for a key replacement on my bike rack. Rack Attack went above and beyond, the person couldn’t find a key for my rack, but he drilled out the old lock and put a new one in and gave me a new set of keys. Thank you!”

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Posted 2 months ago

“Look no further for the experts in all your rack needs. These guys are extremely knowledgeable of the many rack options for an enormous variety of needs. They'll get you all set with helping you choose the best options for your specific needs and then get you all set with a speedy and professional installation. You can heavily rely on them for each! They were phenomenal in dialing in and installing exactly what was best for me!”

Helpful Report

Posted 2 months ago

“Thanks RackAttack team for the excellent customer service. You had initially delivered a wrong item but immediately corrected the situation and sent me the right item. Fantastic.”

Helpful Report

(Online Store) - Posted 2 months ago

“Just great”

Helpful Report

(Online Store) - Posted 2 months ago

“I had ordered yakima towers and the round bar adapters but only received the towers. I'm guessing they didn't have the adapters.. The order receipt reflected both but the final invoice and payment only reflected the towers. It was fast delivery but had to get the adapters from another store locally to make the rack usable.”

Helpful Report

(Online Store) - Posted 2 months ago

Good morning, We are terribly sorry about this! For some reason, the order only contained the Tracktowers when it came into our system. I'll reach out to you shortly so we can help[ resolve this issue. Thanks, Matt

Posted 2 months ago

“Fast Shipping.”

Helpful Report

(Online Store) - Posted 2 months ago

“We had some issues where the car top carrier caused water to come into the car. But guys tried ever possible way to fix which didn't help. In end they made it possible with another company. Thanks”

Helpful Report

Posted 2 months ago

“I love their little Dometic compact camping bench. It is small light and very very portable. Holds up to 300 points too apparently. I have not yet tested the weight claim though! I just bought my second bench and I will have the best campsite in the provincial park! So convient. The people I have dealt with at Rack Attack have all been friendly and professional and made my transaction really pleasant. They have good products.”

Helpful Report

(Online Store) - Posted 2 months ago

“Had what I needed, when I needed it. Was able to track parts from different warehouses with ease.”

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(Online Store) - Posted 2 months ago

“Ben is Awesome. very helpful Knows Thule really well. Can help with missing keys. lost my thule key and he was only one who could help!”

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Posted 2 months ago

“Not my first purchase from Rack Attack. I always received a great product, on time and most of the time when on sale.”

Helpful Report

(Online Store) - Posted 2 months ago

“Rack Attack is great. The fullfilled the order and shipped quickly. I also like that they have a store local to me that I can shop in person. The staff are always friendly and knowledgable.”

Helpful Report

(Online Store) - Posted 3 months ago

“Your customer service person was very knowledgable and helpful. He responded very quickly to my emails to find a suitable bike rack”

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(Online Store) - Posted 3 months ago

“Dave was very helpful. God bless”

Helpful Report

(Online Store) - Posted 3 months ago

“Would have been a perfect 5, but for one little hiccup. The M1 measurement would not work at 37.5". With a little experimenting it worked at 38.5". M3 of 35.5" was better at 36". My Equinox EV 2024 with flush rails is a new model, and not quite the same as Equinox gasoline engine. GREAT towers. The round bar adapters meant keeping my old attachments which was great.”

Helpful Report

(Online Store) - Posted 3 months ago

Rack Attack is rated 4.8 based on 4,647 reviews