Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.76

4.8 Rating 4,648 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,648 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 20th December 2024

Wesley S

Rack Attack 5 star review on 16th December 2024

Peter T

Rack Attack 5 star review on 4th December 2024

Anonymous

Rack Attack 5 star review on 3rd December 2024

Richard F

Anonymous

658

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If in doubt, give these guys a call. They are true experts!!!”

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Posted 5 months ago

“Great service!”

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Posted 5 months ago

“Ordered some new Baseline towers and 2 base clip 110, we had purchased a new truck and our old Q towers and Q clips would not fit. I would have to say the new style towers are awesome, very well engineered, very secure, and I would challenge anyone to try to remove them without the proper tool. Rack Attack processed our order, having to ship from two different stores because of inventory, all without missing a beat. Really can’t say a bad thing about Rack Attack. Great E-commerce Bill and Vickie”

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Posted 5 months ago

Hi Bill and Vickie, We are sorry to hear about this issue and I will be investigating it and then reaching out to you to see how we can fix this for you. Thanks, Matt Rack Attack

Posted 5 months ago

“I have been a customer of Rack Attack for 25 years and I still keep coming back because of not only their product knowledge, but their excellent customer service. Today, Jerry at Rack Attack was so patient and helpful. He went out of his way to figure out a solution to my problem and to get me back on the road again. Thank you Jerry!”

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Posted 5 months ago

“Exactly what I ordered, fit perfectly, and was delivered quicker than I expected.”

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Posted 5 months ago

“Prompt and helpful service from store associates, and a website that is simple to use.”

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Posted 5 months ago

“over the weekend had the opportunity to work with the assistant Manager, what a great experience. Could not be happier with the level of service and attention to detail in working with me to solve my issue with my Thule rack. Highly recommend Rack Attack and their employee's.”

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Posted 5 months ago

“Nelson at Rack Attack Vancouver is the best! I purchased a Thule Platform bike rack that came with the wrong keys 2 months before I realized it and he instantly replaced them with the right ones having never met me before. No questions - just excellent customer service! This would never happen at the Kelowna store where they charge $20 to put a complicated kayak hullivator on my car roof and another $20 to remove it. The Vancouver store does not charge for that service and are just happy to help.”

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Posted 5 months ago

“Son and Victor are amazing. Walked in for help on the hitch in my truck. They quickly handled everything. I can't believe how easy it was. These guys are all about service. Will be going back again and again.”

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Posted 5 months ago

“Customer service was very good. I purchased a Retrax XR Tonneau Cover. I love it, it is aluminum and low profile. I can open it three feet put stuff in my bed and close it. It is like having a very secure very large trunk. It will protect and keep my bed like brand new, 2024 Chevrolet Silverado 3500.”

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Posted 5 months ago

“Excellent service and support!”

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Posted 5 months ago

“I stopped by the store on 07/02/24, was greeted by an eager young lad. He showed me some bike racks and i told him what i was looking for, a Swagman Current and was surprised to hear that they had 3 in stock. Was even more surprised that they matched the current price on one of the competitors sale price. Well done guys!!! All in all it was a very good visit!!!”

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Posted 5 months ago

“Today I went to purchase a set of keys for a Range Rover Roof Rack that I’ve owned for years but had misplaced. Instead of charging me for them, they gave them to me for free. They didn’t have to do that!! That’s customer service. They’re a great place to deal with!! I went away totally impressed! Sincerely, Les Haugrud”

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Posted 5 months ago

“Rack Attack Yakima product review - Phil Rodriguez at Rack Attack Charlotte installed a Yakima Lock-n-Load platform, with Timberline towers and Yakima corner bracket kits. I added 3 Pelican waterproof cases on my 2023 Bronco with factory roof rack for overland travel, fly fishing, and upland bird hunting with my dogs. The Yakima rack fits and works perfectly and the quality is outstanding! Steve B, Mount Pleasant , SC”

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Posted 5 months ago

“everything arrived and was easy to order the correct equipment”

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Posted 5 months ago

“Awesome experience! Ordered my rack online in the morning and it showed up at my door the next day. Got what I wanted, and much faster than I expected. Thanks for doing such a great job”

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Posted 5 months ago

“Quick shipping, excellent product. Got the rack in no time and it fit like a gem. Great pricing too!!”

Rack Attack 5 star review on 5th July 2024

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Posted 5 months ago

“Finding a proper fit for my bare roof vehicle was a frustrating process, especially on the very short time frame I had before an upcoming trip, until I found Rack Attack. After entering my vehicle info they gave me 3 options for a guaranteed fit. Shipping was incredibly fast and the system I chose fits perfectly with my vehicle. I can't recommend this company enough.”

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Posted 5 months ago

“After market hitch for my 2023 Audi Q5. Best price for hitch and 1/3 the price for install plus excellent customer service! Why go anywhere else if these guys are close to you?!!!!”

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Posted 5 months ago

“I am unfortunately not starting off with a great review :( I placed an order which gave me a decent ship date, but when I completed my order it said nothing was in stock. Tried to call their customer service number and email their team with no answer and no response...felt a bit mislead.”

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Posted 5 months ago

Rack Attack is rated 4.8 based on 4,648 reviews