“You did awesome UPS still lousy they held my radiator in Dallas for 5 days but you did great get it out on the first day the shop just called and told me the car was running great wasn't getting hot they're going to test drive it a little bit more but that look like the problem the price is reasonable shipping or reasonable just the wrong company to ship it with I don't know look this isn't a bad time for me”
“Customer service was perfect. They was a discrepancy in my order and they called me to confirm the dimensions. I told him I will get right back to them. Gave them the dimensions. They took care of sending out. Adjusted the invoice. Keep up the good work. Don’t remember the woman’s name but they’re actually two of them. They did a phenomenal job.”
“My husband’s truck needed the radiator and it arrived very quickly. 2 days to be exact. It was in excellent condition when we got it and I loved the calls from the facility asking if the radiator was the thing we needed.They made sure the measurements were ok too. Thanks to all for your part in getting our truck back on the road!!! Yay!🤗”
“Ordered online. Then got a call to verify they were sending me the correct one as my car if made in Japan took a different part number. Really appreciated that customer service. Receive the part the next day. Perfect fit”
“Weird thing we got it installed however the fan that attaches to the radiator had to be trimmed?? Old radiator didn't have a lip at bottom it was flat the new one had a lip at bottom not allowing the fan to fit perfectly. Not sure why it required minor shaving of the fan bottom to accommodate that lip at the bottom of the radiator and the parts sent with it were lose and kinda flattened some fins it kinda reminded me of a open box return where they put the parts back in the box and they giggled around both sides of the radiator. It arrived quickly and was installed hopefully all goes well”
Hello,
Sorry you feel this way. The truth of the matter is we would not be around for 30+ years if we did business the way you have stated.
Please do call me ( Roger) and let look into this, to see what exactly happened.
Roger
