“I ordered a radiator and received the wrong one. I had to go to a local auto parts store to get the correct one and install it as I was on a time crunch.”
“The product was great! The most impressive part, however, is the customer service. Very customer oriented folks who know the products and the characteristics of vehicles.”
“For a 2008 ford explorer. I called customer support to verify that the fitting for the transmission cooler was the factory size of 18mmx 1
5. Was informed that it was. It wasn't it was 16mm. Had to find an adapter. Alot of wasted time. Until your customer service people will go a little extra to verify items especially when a customer has a specific question, I'm now hoping that the radiator fits.”
“Quick delivery of radiator for 86 Cherokee but it's missing the stud at center bottom for the locating strap. The picture on the site showed the stud. It's just a stabilizer so I'll fab something and not hassle a return.”
“A day after placing my order, Customer Service contacted me regarded my purchase to make sure I had ordered the correct radiator, as there were two available radiators for my vehicle. As a courtesy, they wanted to avoid me having to return my purchase, which was much appreciated! Additionally, shipping was quick, as I received my radiator the next. Of note, the radiator box had two puncture holes on the side of the box; however, the radiator was untouched……whew!”
