RansomSpares Reviews

Name: RansomSpares
Rating: 3.15

3.2 Rating 68 Reviews

53 %

of reviewers recommend RansomSpares

Company Reviews

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Metrics

3.2

Based on 68 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nearly two weeks and still no sign of the part, it should have been with me 10 days ago. No tracking number and no information on when I will get it either. The item was in stock and their website says 2-3 days delivery for an in-stock item. First they said it was to do with the Royal Mail strike but when I said there had been no strike they said it was to do with a third party's system error?!! Who cares, my contract is with Ransom Spares not the third party? Then I find out the parcel was supposed to be going out with the awful Evri, so nothing to do with the Royal Mail. I don't think they know what they are doing themselves. All I have received is a flippant response "we are currently unable to cancel or credit the orders but if the customer no longer requires the order then they can refuse the delivery or a return can be arranged once it arrives." Huh?! I strongly suspect the positive reviews are not genuine. I Will never use them again.”

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Posted 2 years ago

“Thank you Ransom Spares for your quickness in delivering our part,after we thought we wouldn’t receive it from you.”

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Posted 2 years ago

“Didn’t receive part ordered/paid for,don’t trust this firm”

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Posted 2 years ago

“This company seems to have gone off the radar. I have tried calling them many times but they never answer. Even when you fill out the order with Ransoms parts numbers and submit you just get back a response tell you to fill out the form correctly. You cannot get hold of anyone. Now that’s a bad service . They also have many bad reviews. This company should shut down and take their name off the list of suppliers for anything.”

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Posted 2 years ago

“Ordered a dishwasher part over 3 weeks ago. Still hasn’t arrived! They took the money immediately then e mailed me to say it wasn’t in stock ? Really ??? Bad company. Will never use them again .”

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Posted 2 years ago

“Great customer service and communication on when my parts would be delivered and original items received which I was delighted with. Have used 3 times now and recommend to family. Keep up the good work :)”

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Posted 2 years ago

“Fabulous service , next day delivery only £1 extra. Good price for branded product Fully recommend”

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Posted 3 years ago

“The badly packed part was of inferior quality and consequently was a bad fit. A Returns form was missing from the package and my emails were not acknowledged. Undoubtedly my worst On Line buying experience”

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Posted 3 years ago

“Ordered a new part for my hotpoint dryer. Delivery time was great Unfortunately part got damaged in transit. Sent pictures to the company. Within 10 minutes they got back to me and said they would replace the part by express delivery. Arrived next day dryer now working great. Amazing 5 star service would recommend highly. Thank you Ransom Spares. Mr. Barry Yates.”

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Posted 3 years ago

“Found ordering online with Ransom Spares very easy and l received the part for my washing machine within in time stated when ordering Would definitely recommend them to friends and family and would use them again”

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Posted 3 years ago

“Waited for over 2 weeks for glass for my washing machine door, which states "in stock" when ordered. In the end Shannon from Ransom Repairs failed to answer my emails and still waiting for an apology. I've now gone elsewhere and had the part within 2 days. If I could have given no stars I most certainly would have!”

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Posted 3 years ago

“Needed a freezer shelf front. I couldn’t locate the model number but a very helpful advisor found it and sent me the correct link. Ordered and received in 3 days. Perfect fit so very satisfied with this service and will certainly use again.”

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Posted 3 years ago

“This company does not tell you that it doesn’t have a part in when you order or that there will be any delay. They also take the money immediately which is no way to conduct a business. Very disappointed.”

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Posted 3 years ago

“MUST be avoided, VERY VERY BAD SERVICE, SNAILS DELIVER FASTER THAN THESE UNPROFESSIONAL PEOPLE. PLEASE DONT ORDER ANYTHING WITH THEM”

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Posted 3 years ago

“Great service. Bought spares to repair my Bosch shredder. Genuine Bosch spares at excellent prices, postage costs are low also. Will definitely use again. Less than £10 to replace the plastic parts in the photo.”

RansomSpares 5 star review on 9th October 2020

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Posted 4 years ago

“Ordered part that didn't say was out of stock when ordering. No contact from Ransom to say any delay. I had to email them only to be told it should be in that day and then would be dispatched to me. Nothing happened. I had to email again to receive a reply saying still out of stock or delayed. I'm sorry but this is a terrible way to run a business, be upfront, don't mislead. I won't use them again.”

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Posted 4 years ago

“Brilliant service my lint collector arrived today just as before a genuine part, great delivery service, great company would definitely recommend Thank You”

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Posted 4 years ago

“Great customer service Fast delivery good prices Ordered a couple of parts for my Bosch food processor I will definitely be using again and would highly recommend”

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Posted 4 years ago

“ordered 30/4/2020 from Wessex , delivered to Wigan on 4/5/2020. Saved me a lot of hassle. Also at a good price. Electric door interlock for Bosch washer .”

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Posted 4 years ago

“Received in a day brilliant service even in these awful days thanks”

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Posted 4 years ago

RansomSpares is rated 3.2 based on 68 reviews