Rapid Online Reviews

Name: Rapid Online
Address: Rapid Electronics Limited, Severalls Lane, Colchester, Essex
Rating: 4.80

4.8 Rating 11,604 Reviews

96 %

of reviewers recommend Rapid Online

Company Reviews

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4.8

Based on 11,604 reviews

Shipping & Delivery
Delivery Methods	Courier

Email:

feedback@rapidonline.com

Location:

Rapid Electronics Limited, Severalls Lane
Colchester, Essex
CO4 5JS

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Rapid Online 1 star review on 17th April 2025

Eichmann Klose

Rapid Online 5 star review on 26th February 2024

Jim Weston

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product still not received after receiving an email 8 days ago saying it had been despatched. I emailed them 2 days ago and have still not heard anything back from them. They have taken my money and I have not received the product. Very poor service!!”

Helpful Report

Posted 10 years ago

Hi Gillian. We are sorry to hear that you have not yet received your order. Please be advised that your order has been shipped via Royal Mail and you should allow up to 14 days for delivery. If you do not receive your goods, please contact our Customer Services department who will be able to assist you further. We apologise for any inconvenience that this may have caused, Kind regards, Samantha Wright Web Administrator

Posted 10 years ago

“Rapid?? 5 days to get order and parts that were listed in stock (11,000) of them were said to be out of stock when my order arrived.Won't use again”

Helpful Report

Posted 10 years ago

“I purchased a Infra-Red dimmer light switch with remote control. The description states it will control up to 4 different light circuits. Perfect for what I require. When I received the product, the light switch only controls one circuit. The remote, controls up to four circuits so therefore you need to purchase another three light switches if you want the controller to control all four circuits. As I had already laid the electrical circuits it was not possible to add another three dimmer switches for this to operate as stated. The description should show a master switch with remote and then additional dimmer switches (as slaves sold separately).”

Helpful Report

Posted 10 years ago

“Misleading inforamtion on your web page, I did not got what it looks like I would get. I will not use you again.”

Helpful Report

Posted 11 years ago

“The wrong shape of Weller soldering iron tips were delivered. Their returns form did not cover the possibility of them making an error, they seem to assume that the customer is always at fault. It is now five working days since they were notified of the problem by email. I was given a Case Ref. Number 12472 but I am still waiting for any further action.”

Helpful Report

Posted 11 years ago

“Failed to deliver on time, in turn jeopardising project. Package was handled by a lesser known courier. Delayed in transit with no further explanation. I can never use Rapid Electronics if i need next day delivery is the lesson learned. We'll stick with CPC for those It strikes me odd that your brand is named 'Rapid' and you cannot deliver a next day package.”

Helpful Report

Posted 11 years ago

“Poor customer help”

Helpful Report

Posted 11 years ago

“Order dispatched , damaged by Rapids courier . I was informed by this by Rapid . Package sent back to rapid . A week later still no delivery but new invoice said only part of my original order had been dispatched . 3rd call to rapid confirmed this but was told " as a gesture of good will" I would not be charged for their error . After 10 days order arrived in box with virtually no packing unlike CPC . Metal cabinet delivered not unsurprisingly with bent side . I will re-order from CPC”

Helpful Report

Posted 11 years ago

“Very keen pricing, small orders dealt with quickly and efficiently, courteous and helpful staff if you mess up. Highly recommended.”

Helpful Report

Posted 11 years ago

“Given that the order was placed over a week ago and said to have been sent to me on the 22nd Nov and still no sign of the items, what more feedback than very poor would you expect !”

Helpful Report

Posted 11 years ago

Hi Andrew. We are sorry to hear that you have not yet received your order. Please be advised that your order is being shipped via Royal Mail and you should allow 5-10 working days for delivery. If you have not received your order after this time period, please contact our Customer Services Department who will be happy to arrange for a re-order free of charge. Kind regards Samantha Wright Web Administrator

Posted 11 years ago

“Wrong item sent - lump clay as opposed to a digital camera. Promising response from Luke in customer services, fingers crossed rectified quickly.”

Helpful Report

Posted 11 years ago

“Have been waiting more than a week for my first order,phoned yesterday & was informed that my order was sent via royal mail so could be anytime. NOT IMPRESSED”

Helpful Report

Posted 11 years ago

“The unit is broken, it's giving me fluctuating readings, I intend to send it back!”

Helpful Report

Posted 11 years ago

Hi Oliver. We are sorry to hear that an item you ordered is broken. Please contact our Customer Services Department with your account number and sales order reference outlining the issue with the item and our Customer Services team will be happy to replace the item and arrange a return if necessary. Kind regards Samantha Wright Web Administrator

Posted 11 years ago

“lots of problems with special price parts..time and time again on the phone despite them saying there is a note on the computer about it still goes on for months”

Helpful Report

Posted 11 years ago

“I still have not received the goods a week later”

Helpful Report

Posted 11 years ago

Hi John. We are sorry to hear that you have not yet received your order. Your order is being sent via Royal Mail - as we are a mail order company, it can take up to 2 weeks for delivery of your order. If you are in urgent need of your order, you can contact our Customer Services department who will be able to assist you further. Kind regards Samantha Wright Web Administrator

Posted 11 years ago

“Wrong item sent out. I was initially told when calling the items do not always look the same as the item on the website. After sending pictures and chasing up twice I was told the wrong items were labels and despatched. I still await to correct item.”

Helpful Report

Posted 11 years ago

Hi John. I have spoken to Lesley Graves regarding this issue, who informs me that your replacement item has been ordered and will be despatched to you on next day delivery once we have booked in this item: the item was despatched to you yesterday. Kind regards Samantha Wright Web Administrator

Posted 11 years ago

“Lack of info about delivery times, I have placed an order 10 days ago and still waiting to know when I will get the rest of the goods already paid.”

Helpful Report

Posted 11 years ago

Hi Violeta. We are sorry to hear that you are disappointed regarding the lack of delivery time information. The items that you are awaiting are due to arrive with us at the end of the month. As soon as we receive the shipment, we will fulfil and despatch your order as soon as possible.# Kind regards Samantha Wright Web Administrator

Posted 11 years ago

“If it was not for the post office the service would be very good. But if it ends upto 3 days to get your delivery, because of the red card put through the door at 8 o/c on friday, when for 54 years we have opened at 9 o/c, then you have to wait for 24 hr to collect, have to pick it up on Monday. Sugest you do not use the Post Office to deliver orders.”

Helpful Report

Posted 11 years ago

“I ordered 15 batteries 18 3890 13 arrived with 2 to follow, when I chased the outstanding I was told they are now obsolete and all they could do was to collect the 13 and credit them.”

Helpful Report

Posted 11 years ago

“Order came and had the wrong item delivered. After 5 days the right item hasn't been sent and Rapid partnering UKMail to deliver their goods is a match made in hell. Really disappointed with the service.”

Helpful Report

Posted 11 years ago

Rapid Online is rated 4.8 based on 11,604 reviews