Ratio Coffee Reviews

Name: Ratio Coffee
Address: 1204 SE Water Ave, Suite 15, Portland
Rating: 4.23

4.2 Rating 298 Reviews

78 %

of reviewers recommend Ratio Coffee

4.2

Based on 298 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours

Ratio Coffee 5 star review on 27th February 2025

James King

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed that cold water tank is plastic. Is that a recent change? Seems misleading, especially if that piece used to be glass. At that point what is the different between the 8 and 6?”

Helpful Report

Posted 2 months ago

“The power cord has no positive engagement into the device. If I don’t have the back pushed up against the counter backsplash, it falls out. The oval start button is horribly positioned and sensitive to touch, especially for my under counter location. I’ve contacted in in error three times during the first two weeks I’ve owned the device when I was pushing the basket past its detent to secure in place. The black on black design contributes to that. I plan to make a light grey decal that outlines the button so I can see it better. Beyond these flaws, I love the coffee it makes, the functionality, the streamlined design, and how easy it is to keep clean.”

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Posted 2 months ago

“Why is creating a carafe that pours properly so hard? Want to love my Ratio but think I made the wrong purchase.”

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Posted 3 months ago

“I would not recommend this model to anyone. Being a backer and patiently waiting for this machine to be built I was disappointed in the outcome. The cheaper price reflects what you get. There are small things which I question how it passed to be "high quality". There are a few which I noticed right away. It is not small. The base is wider than the Ratio Six And that does not include the extra base needed to hold the water. So it takes up much more counter space which is one of the reasons I chose to get the Four is to save space. It's got a big base for a small carafe. The water tank should have been incorporated. It is super light. Light to the point of it sliding on the counter when inserting and removing the filter tray. When you push it in to get past the tabs to hold it it will tip backwards. It only has three very small rubber feet. The water base also has the same small rubber feet. That is not a big deal however when I first picked up the water container, the base come along with it and then fell off and hit the counter. It did that two or three times I guess it's a little more broken in now but still need to be careful because it still lifts up slightly. A couple minor things is the water container lid barely has a ridge on it to stay on and loose so another couple times I used it picking it up not being really careful the lid falls off. The water container is labeled as 0.6L and 1 cup divisions. But, their description is in ounces as well as just about every coffee cup and Tumblr. So I don't know why they couldn't label it in ounces makes no sense to me. This could very by person but one thing for me that I have to get used to is when pulling out the filter basket, I have to make sure not to naturally push with my thumb because the button is placed in that same area. Therefore at times I'll have to shut it off so it stops trying to brew with nothing ready. Personally I'm not a fan of the plastic basket either because chemicals are released when heat is introduced to plastic. That was one of the main reasons I went with ratio when I heard the internals are a glass and stainless steel. With this Four I question if that is true. The lid for the carafe it comes with I think is pointless. The idea of the four is for a single serve maybe two so why would you need a lid for it? The positive things I do really like the smoked carafe and the black satin looking housing. So yes a lot of these things are small and depending on the person but for said premium coffee maker, those things don't seem to have been researched and tested very well at all. I would highly recommend the Six over the Four if you are set on the Ratio brand.”

Helpful Report

Posted 3 months ago

“We like the quality and materials. We were looking for something without plastic and this fits that requirement. However the design of the dripper is terrible. It has a very wide hole at the base which means the paper coffee cone is not supported and breaks about 50% of the time, causing coffee grounds to fall into the coffee. It’s been a disappointment.”

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Posted 4 months ago

“Sadly the only Hario V60 02 that will work is the glass one which is 95mm. The plastic one is 102mm and does not work (too tall). Customer service excellent as usual.”

Helpful Report

Posted 4 months ago

“I was excited to finally receive the Ratio 4 after a long wait but unfortunately it was a major disappointment. The machine has a high pitch tone when it starts brewing. The placement of the power button is annoying and constantly is accidentally touched and activated when you remove or put back the basket. Lastly, when I put in my cream the coffee was too cold which when I normally do a pour over at 204 it’s perfect with cream. So it brews too cool. Also, customer service has been totally non responsive! I will be returning this machine if they ever will acknowledge my email.”

Helpful Report

Posted 4 months ago

Hey Sama, Apologies for our delay in replying to you - we have doubled our customer service team in the past 2 weeks and they are all in training and catching up as best as they can. No problem to return your machine - we will be in touch with steps on how to do this shortly.

Posted 4 months ago

“It quit working, won’t run after a week. Still waiting to hear back from support.”

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Posted 4 months ago

“Too noisy of a unit Too easy to bump the start button No drip stop”

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Posted 4 months ago

“There should be a handle on the ceramic part that holds the filter and coffee if you want to take it off before it finishes dripping. The craft is not keep the coffee, very hot, it does not seal completely with the stopper. It’s difficult to pour the coffee.”

Helpful Report

Posted 1 year ago

“The carafe broke on its first day. Very fragile!”

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Posted 1 year ago

“Hi Mark, I purchased a Ratio 6 and though very pleased with it, thought the carafe was a bit clunky. Our family takes our coffee very seriously so we decided to splurge on a Ratio 8. We think the 8 makes better coffee than the 6, which is still very good, and we feel the carafe is much nicer for pouring. But, the water reservoir on the Ratio 6 does not empty completely after brewing coffee and that is a problem. I don't like old water to collect in the machine. I've actually gone back to using the 6, which is a shame. Have any other customers had this problem? Could I exchange it. Or, what would you suggest? Thanks.”

Helpful Report

Posted 2 years ago

“Look is nice, but I think overall function and design of the Ratio Six is a little impractical. Personally not a fan of how the brew basket has to remain on top of the carafe while brewing, whereas other SCA coffee brewers have a holder for the brew basket. This allows for a “stop flow” capability so in the event Coffee is needed to be poured immediately, the carafe can be removed mid-brew. I personally also think the overall size is a bit bulky and too many individual components. Still brews a great cup of coffee but I prefer the Moccamaster and would not purchase another Ratio”

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Posted 2 years ago

“I’m sorry to say I returned it due some issues with difficulty to use. I’m awaiting my refund.”

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Posted 2 years ago

“The coffee is good, but the design of the Ratio Six is disappointing. Customer Service simply agreed with me, and they don't seem to mind the issues.”

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Posted 2 years ago

“Hello, unfortunately our thermal carafe has started leaking from the metal rim. Meaning whenever we pour coffee from the carafe, coffee leaks onto the counter. Is there a way to fix this or replace it?”

Helpful Report

Posted 2 years ago

Sorry to hear this! Yes we have a solution with a new gasket and we'll email you directly...

Posted 2 years ago

“Not the best design. It pours messy and if you don't set the boot over the basket perfectly, you'll end up w a wet country and no coffee.”

Helpful Report

Posted 2 years ago

“While I like the idea of the ratio six, there are a few things I think could make it much better. The heat guard piece is awkward to remove, and splashes water/coffee droplets when you take it off. Also the carafe is not nice to pour from, it’s difficult to get every drop of coffee out and some always drips down the side. Also while the inside is stainless steel the outside is plastic. Wanted to love the machine but I’m returning it.”

Helpful Report

Posted 3 years ago

“I love the design and the idea of saving paper, but it creates a muddy cup of coffee.”

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Posted 4 years ago

“I cannot review a product that was manufactured, then a defect found at the factory, so it was not shipped and I have received no word since 12/23/19.”

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Posted 5 years ago

Hello Thomas, Very sorry to hear about your experience! Our factory here in Portland is more of a workshop, and we assemble and test each unit by hand. When anything is discovered that isn't up to our high standards, we do everything we can to make it right. I've sent you a note directly. Thanks for letting us know!

Posted 5 years ago

Ratio Coffee is rated 4.2 based on 298 reviews