Name: Raw Generation
Address: 309 Morris Ave, Long Branch, New Jersey
Rating: 4.43

“Did not enjoy and would not buy again for myself.”

Posted 1 year ago

Hi Jon! We are sorry to hear you did not enjoy your experience. Please feel free to reach out to us directly at Support@rawgeneration.com to discuss your experience. Thanks!

Posted 1 year ago

“I can't drink it cold and the greens are horrible. So I have a freezer full of juice”

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Posted 1 year ago

Hi there, we apologize your experience is not what you hoped for. Please feel free to reach out to us directly at Support@rawgeneration.com to discuss your order. Thanks!

Posted 1 year ago

“not happy would like to of had a better idea of when it was going to arrive. ordered it on a thursday. it showed up thr follwoing thursday, just be for the weekend. i did not want to do it over that weekend. wanted it for that week.”

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Posted 1 year ago

Hi there! Our FAQ page does state that generally, shipping takes 1-3 business days. We are based in New Jersey and we process orders first come, first serve. All orders are shipped Monday - Friday. If you order later in the week and there are not enough days in transit to allow for the package to arrive by Friday (commercial address) or Saturday (home delivery), your order will be held for shipment until the following week. I see here you ordered on a Thursday night after 9 PM EST. Unfortunately, we can not get to your location in Texas before the end of the week (Saturday) if you order on a Thursday night, so the order was held and shipped the following Monday. According to tracking, your order was delivered promptly on Wednesday 1/10/2024. In the future, if you would like to ensure your order is delivered before the end of the week, please place your order before 1 PM EST on a Wednesday. You can also always reach out to us at support@rawgeneration.com to get a clearer idea of when you will receive your order once you've placed it :) Thanks!

Posted 1 year ago

“The juice was tasty. Showed up frozen. Great experience with the company. Juice cleans is just not my thing.”

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Posted 1 year ago

“Tasty juice but horrible styrofoam packaging. I thought this was illegal but I guess not.”

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Posted 1 year ago

Hi David! We understand your concerns and would like to address them! Other juice companies use preservatives or high pressure processing, which gives their juices a long shelf life, but degrades or eliminates most of the nutritional value and taste. So while their juice may not have to be frozen in transit, what’s inside is less nutritious. The only way to preserve all the nutrients and flavor in our juices is to flash freeze and ship them frozen. The styrofoam insulation in the boxes allows us to get you the products frozen as possible. We would like to also let you know we are always researching and testing more sustainable measures, however, we have not yet found any other materials that allow us to get the freshest, most delicious products to you safely as well as the materials that we currently use. Please rest assured we are always experimenting and searching for more sustainable ways to do this. Thanks!

Posted 1 year ago

“So I ordered the 5 day cleanse and the stay skinny method and I have to say I am highly disappointed. Although the taste of all the juices and shakes were amazing, I only lost 1lb. Maybe it just don't work for the menopausal woman, if so, I wish it would have stated that as I spent over $200 in desperation to just get a head start on losing some weight.”

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Posted 1 year ago

Hi Jennifer. Although most of our customers do experience weight loss with our cleanses, everyone's body is different and results will vary from one person to the next. The key to a successful cleanse is preparation! This informative blog post will tell you how to best prepare for your cleanse, and why preparing is important. https://www.rawgeneration.com/blogs/ill-start-monday/how-to-prep-for-a-juice-cleanse-3-tips-to-maximize-your-results If you feel you did not prepare properly or feel you may benefit from a different type of cleanse, we would be more than happy to discuss this with you. Please reach out to us directly at support@rawgeneration.com. Thanks!

Posted 1 year ago

“I felt great for a couple of days, then at about day 3 I had stomach pains and diarrhea. I continued through the 5 days because I didn’t want to waste my purchase and was hoping it would turn around. It didn’t. I lost 2 pounds. I didn’t “cheat” at all. I’m very disappointed and discouraged.”

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Posted 1 year ago

Hi Anne! We're very sorry to hear this. There are a number of symptoms that can be caused by cleansing/juicing. Here is an informative blog post that will explain the best ways to avoid and correct these symptoms 😊 https://www.rawgeneration.com/blogs/healthy-lifestyle-blog/juice-cleanse-side-effects-symptoms?_pos=1&_sid=3eaf3116b&_ss=r If you continue to get worse, please stop your cleanse and resume eating solid foods, avoiding meat and dairy. If you have not already done so, please reach out to us directly at Support@rawgeneration.com to discuss your experience.

Posted 1 year ago

“Major shipping problems, even though I paid extra for overnight. Resulted in not being able to start cleanse when planned and able to. Will likely order from a competitor next time since never any problems with shipping (even though others are located on the West Coast and I am in ATL).”

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Posted 1 year ago

Hi Denise! Unfortunately what happens with the carriers is out of our control, but as discussed when you emailed, we did overnight you another package. Despite not having control over carrier issues, we will always do what we can to fix the problem. We do apologize again that it did not work with your plans, however, we did do everything in our power to fix this for you, including issuing a refund for your shipping charge as well as sending a brand new package. Thanks for your feedback!

Posted 1 year ago

“Too much garbage what I mean by that is the bottles by the time I was done with my three day cleanse I had so many bottles and I was feeling bad about it. even though I recycle them. You know it's still a lot.”

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Posted 1 year ago

Hi there! We understand your concerns and do apologize for any inconvenience. Unfortunately, the only way to preserve all the nutrients and flavor in our juices without using any chemical preservatives or HPP (high-pressure pasteurization, which essentially cooks the juices to give them a longer shelf life) is to flash freeze and ship them frozen. When a liquid is frozen, it expands, causing glass bottles to shatter, so we must use plastic bottles instead. We are always researching and exploring more sustainable measures. If you have any suggestions we would love your input! Thank you for reaching out!

Posted 1 year ago

“I was excited to try out the skinny cleanse. It was my first juice cleanse and was skeptical about it. I did the five day juice cleanse and it just made me feel bloated. All the juices were too sweet in taste. I did have energy with out drinking coffee, so that was good. I wouldn’t try them again.”

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Posted 1 year ago

Hi Angelica! We are sorry to hear you did not enjoy your experience! Although most of our customers do experience weight loss with our cleanses, everyone's body is different and results will vary from one person to the next. The key to a successful cleanse is preparation! This informative blog post will tell you how to best prepare for your cleanse, and why preparing is important. https://www.rawgeneration.com/blogs/ill-start-monday/how-to-prep-for-a-juice-cleanse-3-tips-to-maximize-your-results If you feel you did not prepare properly or feel you may benefit from a different type of cleanse, please feel free to reach out to me directly at Amanda@rawgeneration.com to discuss! Thanks!

Posted 1 year ago

“The flavors are less than desirable.”

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Posted 1 year ago

Hi Kris, we are sorry to hear your experience was not what you had hoped for. If you have not already done so, please feel free to reach out to us at Support@rawgeneration.com to discuss your order and a way we can make your experience a better one! Thanks!

Posted 1 year ago

“my second purchase, i ordered a 42 pack and they arrived all thawed. and it seriously affected the taste compared to the first delivery.”

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Posted 1 year ago

Hi Heather, if you have not already done so, please reach out to us directly at support@rawgeneration.com. We would be more than happy to get your order replaced for you.

Posted 1 year ago

“The juices arrived very quickly, so customer service was great. The juices tasted awful though. I could only stomach one flavor. So while I get the effects I wanted to, it was more because I couldn’t stand to drink any more.”

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Posted 1 year ago

Hi Ashley! We are terribly sorry to hear you did not enjoy your experience. If you have not already done so, please reach out to me directly at Amanda@rawgeneration.com to discuss your order and a way I can make your experience with us a better one! Thanks!

Posted 1 year ago

“My latest purchase was a box of 42, that my boyfriend and I chose. I was upset when it finally got here that the entire package was ruined, completely thawed out and warm. I couldn't continue my juice routine. I'm still waiting for it. The 1st package was good. It was a skinny cleanse and a protein pack. Unfortunately I am still waiting on 2nd package and am very upset. I am not quite sure I want to continue with this institution, I have searched and found other brand that has great reviews.”

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Posted 1 year ago

Hi there! We apologize if the carrier has delayed your package. If you have not already done so, please reach out to us directly at support@rawgeneration.com and we would be more than happy to replace any shipments that were delayed and thawed. Thanks!

Posted 1 year ago

“I love the juice....but, I am disappointed with the delivery service. I have had two orders delivered within 3 days. My current order placed on 6/12 looks like it won't arrive till 6/19. By then the juice will no longer be frozen. Should I drink it?”

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Posted 1 year ago

Hi there! The tracking information is not accurate until the carrier scans in the package. The order that shipped yesterday is scheduled to be delivered tomorrow on 6/14 :)

Posted 1 year ago

“3 of the caps on my juices were screwed on wrong or someone opened them… yuk. I threw them in the garbage. Suks, because they are very expensive.”

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Posted 1 year ago

Hi Steven! If you have not already done so please reach out to us directly at Support@rawgeneration.com and we would be more than happy to get the bottles replaced for you :)

Posted 1 year ago

“Average juice cleanse. No real direction. Your better off just making your own.”

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Posted 1 year ago

Hi there! We're sorry to hear your experience was not what you had hoped for! Please reach out to me directly at Amanda@rawgeneration.com to discuss your experience! I would love to have a discussion and possibly loop in our in-house nutritionist who delivers a lot of guidance with our programs! I look forward to hearing from you!

Posted 1 year ago

“I feel the juices are getting much too acidic, the carrot juice is no longer carrot juice everything tastes like orange and lemon juice now.”

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Posted 1 year ago

“Juices don’t taste terrible and keep your full however, it’s not sustainable. For background I am a 34 female 140lbs, lost 4 lbs then gained it right back literally the next day. Disappointed yo say the least, especially for the price.”

Helpful Report

Posted 1 year ago

Hi there! We are sorry to hear your experience was not what you had hoped for! Although most of our customers do experience weight loss with our cleanses, everyone's body is different and results will vary from one person to the next. The key to a successful cleanse is preparation! This informative blog post will tell you how to best prepare for your cleanse, and why preparing is important. https://www.rawgeneration.com/blogs/ill-start-monday/how-to-prep-for-a-juice-cleanse-3-tips-to-maximize-your-results If you feel you did not prepare properly or feel you may benefit from a different type of cleanse and would like to discuss your experience further, please email me directly at Amanda@rawgeneration.com. Thanks!

Posted 1 year ago

“I followed the cleanse exactly as instructed for 5 days and only lost 2.6 pounds. That's easily written off as water weight. I was very disappointed to say the least.”

Helpful Report

Posted 1 year ago

Hi there! We are sorry to hear your experience was not what you had hoped for! Although most of our customers do experience weight loss with our cleanses, everyone's body is different and results will vary from one person to the next. The key to a successful cleanse is preparation! This informative blog post will tell you how to best prepare for your cleanse, and why preparing is important. https://www.rawgeneration.com/blogs/ill-start-monday/how-to-prep-for-a-juice-cleanse-3-tips-to-maximize-your-results If you feel you did not prepare properly or feel you may benefit from a different type of cleanse and would like to discuss your experience further, please email me directly at Amanda@rawgeneration.com. Thanks!

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Raw Generation Reviews