Raw Generation Reviews

Name: Raw Generation
Address: 309 Morris Ave, Long Branch, New Jersey
Rating: 4.43

4.4 Rating 4,245 Reviews

86 %

of reviewers recommend Raw Generation

4.4

Based on 4,245 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Visit Website

Phone:

7323208134

Location:

309 Morris Ave,
Long Branch
New Jersey
07740

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've ordered juices in the past and had excellent experience and loved them. This last time I ordered the skinny elixir and had a horrible experience. I received all greens which I NEVER ordered all greens. I had the email and image of the link from the email to show what I ordered yet I was given the go around which was frustrating. Finally I was shipped the berry drinks after a not so kind customer service interaction back and forth. Sigh :( I was surprised it wasn't handled better, but from the very first word back it was negative starting with "unfortunately". Now I have the drinks and they taste horrible and I feel like I paid for water with some coloring in them, so I hope they work a miracle here cuz they are very hard to choke down and we juice all the time. All in all, this was not a good experience, but if the product works, then I'll get past the customer service and shipping issues.”

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Posted 9 years ago

“The ordering process was easy and the juices arrived within a week. I actually liked the taste of the juice,not sure I lost weight but I did feel like I had more energy. My complaint is that I received 2 juices that were spoiled and that smelled and looked different than the others. I contacted customer service 3 times now and it's foun on 7 days without a response. This is very disappointing. I expect better from a company that is so much more expensive than others and prides itself on their product.”

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Posted 9 years ago

“I honestly did not like the taste. I could not drink it because the spirulina (sp&) taste was too strong. To be honest I drank three and had to throw the rest away which was a shame because the were expensive and I was looking forward to drinking them every morning.”

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Posted 9 years ago

“it was good but my order was wrong. customer service did correct it right away which I appreciated, but the customer service rep was very hash when speaking to me, which is unfortunate because i do like this product.”

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Posted 9 years ago

“We received notice that our order would be shipped on November 30, a week later, we did not have anything. It wasn't until we reached out to your customer service folks did we get a response and our tracking number. It was clear that you forgot to process the order. The juices overall were good.”

Helpful Report

Posted 9 years ago

“the juices are delicious and I like that they are frozen; it's actually really convenient. I'm an instant fan of the product. but it's really hard to know when they are going to arrive. the website doesn't offer any information on that. for my first order, i emailed twice and called twice. the second call, someone did answer and was incredibly helpful. but that's too much work for me. I don't often have time to make a personal call during my busy work day.”

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Posted 9 years ago

“We bought this from a Groupon deal. We didn't realize we would be charged extra for the shipping. When my husband called, they told him too bad you bought it. We were charge $65 twice for two separate orders. They came together in one box. I'm not sure why we were charged for 2 separate orders when they were chipped together. The taste of the product is bad. I have tried adding different flavors, but there is no disguising the apple, spinach, kale, collard flavor. We will never buy the product again.”

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Posted 9 years ago

“Experience was ok - product is terrible. Foul tasting. I would welcome a full refund but purchased through GILT . Also the marketing materials amateurish. Very disapointed.”

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Posted 9 years ago

“It was quite difficult getting through to Raw Generation. I called several times and was not able to speak to anyone. The website is confusing. For example, it says that if you subscribe, it will waive the shipping costs. When I subscribed, it did not waive the shipping costs. When I called to discuss this, it was very difficult to get a hold of anyone. Additionally, the product that I was interested in was not properly described. I had to go through numerous reviews to know that the product was powder based instead of pressed from fruits and vegetables.”

Helpful Report

Posted 9 years ago

“I ordered this through a groupon deal. The price was amazing. However, when I put in the comments section that I wanted the order to be delivered on a Friday since I am home on that day, the comments were ignored and the product was delivered on a Wednesday. I had to find someone to run over to my house and grab the juices out of the hot sun. I ordered the cleanse twice and both times my comments were ignored.”

Helpful Report

Posted 9 years ago

“I thought I was getting the berry drinks instead I got the greens and they are nasty. I only drank one and have the rest in my freezer collecting dust.”

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Posted 9 years ago

“The products I received differed from the products I believed I would receive. The juices felt extremely watered down and I was not satisfied with my purchase.”

Helpful Report

Posted 9 years ago

“It was a pretty terrible experience. I ourchased the product through an application called Ru-la-la. Now, the original problem was the application's fault because they never told me that I had to go to the Raw website and order it directly after I purchased the product on the application. So the original problem was that the tech people from the application could not help me when I didn't receive the product in the 7-10 days until finally they realized that I had to use some voucher code to buy it from Raw. So I ordered it from Raw and it was never sent. I did send an email asking what happened to my order. No one ever answered. So about 2-3 weeks ago someone from the company calls me and tells me that I never picked up my order. I said I ordered it in April (this is now July) and it was never sent. The woman went on to say that I clicked a pick up order option, which I would've never done but maybe I did by mistake, and I said I live no where near the location to pick up, can it be sent? So she said, well I guess we can wave the shipping few for you and send it. I said, that would be nice because I would still like to try the product I paid for. Now I ordered this product in April. Why did it take until July for someone to reach out and wonder why I didn't pick it up? And on top of that, this was 2-3 weeks ago and I still have not received the product in the mail! So I wasted money on a product that I have given up hope on trying and really wanted to. And now I am getting this survey as if I received the product. Just frustrating.”

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Posted 9 years ago

“Anxious to get product slow delivery”

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Posted 9 years ago

“My cleanse never came and I was only offered a refund not a refund and a new cleanse.”

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Posted 9 years ago

“I thought I cancelled my DETOX Box 2nd order; but, it came anyway. I would like to cancel my subscription; but, not sure where to go to do so.”

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Posted 9 years ago

“Boring and dull projects. Definitely not worth $30!”

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Posted 9 years ago

“The actual ordering we good except I needed two cleanses (one for my daughter and one for me) I couldn't get a hold of anyone to figure out how to order two with both our groupons and we couldn't wait much longer as I was leaving the country and wanted to do the cleanse before I left. We ended up having to do two separate orders and pay rush shipping on both...the juice for both of our cleanses came in one box. so essentially I paid rush shipping for two orders when I really should have only paid for one. Other than that the actual cleanse was great!”

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Posted 9 years ago

“Juices are too sugary without enough fiber. I I couldn't get through the 3rd juice and didn't even finish the cleanse. I'm hugely disappointed.”

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Posted 9 years ago

“My girlfriend and I decided to try this cleanse and overall we found it to be not only disappointing, but also nauseating. We are experienced in juicing, perhaps this is a good starter for those who are not. I can say that the instructions and tips are helpful. We purchased this on Groupon, had we paid full price, our review would be even more critical.”

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Posted 9 years ago

Raw Generation is rated 4.4 based on 4,245 reviews