Raw Generation Reviews

Name: Raw Generation
Address: 309 Morris Ave, Long Branch, New Jersey
Rating: 4.42

4.4 Rating 4,115 Reviews

86 %

of reviewers recommend Raw Generation

4.4

Based on 4,115 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Visit Website

Phone:

7323208134

Location:

309 Morris Ave,
Long Branch
New Jersey
07740

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Raw Generation 5 star review on 10th January 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing!!!! I’m going to continue ordering these juice cleanse from you guys. Incredible customer service A++ all around. Thanks for everything”

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Posted 6 years ago

“I ordered 54 juices and only received 36. Less than thrilled about this error.”

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Posted 6 years ago

Hi Jessica, we are more than happy to correct the problem for you! We apologize for any inconvenience. Please email us directly at support@rawgeneration.com and we can send you the juices you are missing.

Posted 6 years ago

“I like the product. I do not like the fact that the delivery date isn't more flexible, and should be noticed to the recipient PRIOR to shipping it, so that if that date not longer works, it can be changed. In December, product was shipped without prior notice, DESPITE MY HAVING ASKED FOR IT, knowing that I might be out of town during the possible delivery date. Sure enough, it sat at my office for days before I got back from the East Coast... This time, I would have asked for a Thursday delivery rather than Friday, as I was planning on working from home tomorrow, but now I have to come into my office to pick up the juices. Better to send notice the week prior to delivery announcing the delivery date and providing advanced notice to change or accept it, rather than just sending it and noticing the delivery once it is already on the way. By then, it's too late. You can do much better at customer service and satisfaction -- and on allowing folks to plan when they will do their juice cleanses, and thus be more successful and satisfied with your products! -- if you set up a better notification system. -Kathy Paspalis”

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Posted 6 years ago

Hi there, unfortunately with the subscriptions, there is no way for the system to send an earlier notification. Once your order is charged, you are sent an email that your order is being prepared. Because of the day of the week and transit time being express, your order was shipped the next day to get it to you as soon as possible once you paid for it. In the future, if you receive an email that we are preparing your order, you can email us at support@rawgeneration.com to schedule a delivery. We do apologize for any inconvenience and would be happy to send you a replacement box for the one that you paid for that was delivered without your knowledge. Please contact us directly at support@rawgeneration.com.

Posted 6 years ago

“I want everyone to know how great this Skinny System is! I ordered it for 6 days and am now on my sixth day and have lost 7 pounds and feel fantastic! The juices are wonderful. The soups are very flavorful and the consistency is not too thick. The protein shakes are the best and keep me filled for many hours. I am a veteran cleanser from other companies and can now say without a doubt, RAW Generation is the best product for the quality and the cost. I will order your product again. Thank you.”

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Posted 6 years ago

“Product is very good and taste great. You guys Only need to send it faster. I received my order 2 weeks after I placed it.”

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Posted 6 years ago

Hi there, unfortunately, I do not have any of your information because your order was not verified here, but I would like to apologize for any inconvenience. There is a 3-5 business day processing time before shipping, and then 1-3 days transit time depending on your location. Based on the day of the week you place your order, it may feel like it had taken two weeks, but it would not have exceeded 5 business days in processing. You can contact us directly at support@rawgeneration.com if you have any further questions or concerns.

Posted 6 years ago

“The BEST i am totally hooked ! delicious easy fresh a kickstart a reboot a reset and just a wonderful system from shipping to presentation to results”

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Posted 6 years ago

“These juices taste good and so handy to use”

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Posted 6 years ago

“The product arrived timely and it was still frozen. The juices are good and the tomato soup is delicious.”

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Posted 6 years ago

“I ordered my juice over 3 weeks ago and it still hasn’t arrived. Finally received a shipping notice 2 days ago. Tracked my package and it says it should be here in another 2 days. Seems like a ridiculously long time to ship it initially and then it is expected to remain frozen until ready for use, pretty difficult when it takes 4-5 days to arrive!”

Helpful Report

Posted 6 years ago

Hi there, you ordered your juice on 2/17, which was a Saturday. Weekends and holidays do not count as business days. The normal processing time is 3-5 business days, plus 1-3 days transit time depending on your location. You are a 3-day transit, your order was shipped on Monday, 2/26, which was the 5th business day. It is in transit now scheduled to be delivered today. The FRESH juice is shipped in a specially designed insulated box that will keep it frozen in transit for up to 4 days if something happens with FedEx and your package is not delivered. Your juice will be frozen when it gets to you. If you have any other questions or concerns, please email me directly at support@rawgeneration.com We apologize for any inconvenience or incorrect expectations.

Posted 6 years ago

“Its been too long a Waite over 10 days still no juice”

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Posted 6 years ago

Hi there, your order is in transit scheduled to be delivered tomorrow. The normal processing time is 3-5 business days, that does not include weekends. You are an express shipment (3-day transit) which can only go out on Mondays and Tuesdays. You ordered on a Tuesday, which pushed your order back to the next week. The normal processing time and rules regarding express shipments to the Pacific time zone are notated when placing your order. We apologize for any inconvenience or false expectations.

Posted 6 years ago

“The 3-day protein cleanse was easy and effective. I highly recommend following each of the colorful choices with one of the creamy choices and staying on track to have one every 2 to 2.5 hours to keep from getting "hangry." Definitely will do this clean program again!”

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Posted 6 years ago

“Customer service could have been better. Took almost a week for me to get a tracking number. I’m not sure if that’s expressed on their website but it should be. The only reason I’m giving them 3 instead of 1-2 stars is because when I finally did get my tracking number I received the package the next day. And they were frozen solid when I got home. Price is good too. But it’s a no for me on purchasing again.”

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Posted 6 years ago

Hi there, I went back to your conversation with customer service. They did explain thoroughly about the processing time and exactly when you would receive your package. We do apologize for any inconvenience and ask that if you have any further concerns to please direct them to support@rawgeneration.com, as customer service is our number one priority. We would like to know if there was any way in your opinion that we could have possibly been more clear. Thanks!

Posted 6 years ago

“I absolutely love the juices. My most favorite was the Carrot juice. So Amazing! They all came fresh and frozen.”

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Posted 6 years ago

“Very happy with the service and quality of the juice”

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Posted 6 years ago

“I am just so pleased with Raw Generations!! I am obsessed with the raw juices. Especially the green juices. I can't believe how fresh and delicious they are.”

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Posted 6 years ago

“the juices are delicious, with great customer service”

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Posted 6 years ago

“Wonderful product, great taste and quality.”

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Posted 6 years ago

“I received an order last week, but I didn't place it. I must be on some sort of subscription. I sent you an email trying to cancel it, but I received no reply. I also do not have an account to log in to your site. Please send me some sort of response and a confirmation of my account being closed.”

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Posted 6 years ago

Hi Tifani, it seems that when you placed your order back in November you signed up for an every 12-week subscription. I went ahead and made sure the subscription was canceled so you will not receive any further shipments.

Posted 6 years ago

“I got the skinny cleanse and let me just tell you, DONT TRY IT. It was the biggest waste of money due to the fact they were the most awful things I’ve ever tasted. I had to hold my breath everytime I drank one and pray I didn’t need to breathe through my nose during the process. I only made it through one of the three days and now I’m sitting here. Still fat. With two days worth of nasty cleansing juice in my fridge. Highly do not recommend this product”

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Posted 6 years ago

Hi there, we're sorry to hear that you weren't the biggest fan of our flavors. Unfortunately, one of the drawbacks of eating a diet rich in processed foods, dairy, gluten, sugar, and meat is that it can affect our tastebuds and hinder the way fruit and vegetables taste to us. It takes time for your body to detox and reboot before your palette begins to experience fresh fruit and vegetable juice the way that nature intended.

Posted 6 years ago

“Really, really good. My hectic schedule doesn't always allow me to be as proactive as I'd like to be about eating healthy. But I've been experiencing digestive issues that mean I need to make clean eating a priority. With Raw Generation I have absolutely no excuse. I've not tried a flavor I didn't love. Fresh, delicious AND good for you -- what's not to like. :-)”

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Posted 6 years ago

Raw Generation is rated 4.4 based on 4,115 reviews