Reactive Parts Reviews

Name: Reactive Parts
Address: 20 Chancerygate Business CentreWhiteleaf Road, Hemel Hempstead
Rating: 3.32

3.3 Rating 37 Reviews

51 %

of reviewers recommend Reactive Parts

3.3

Based on 37 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

02036030125

Email:

info@reactiveparts.com

Location:

20 Chancerygate Business CentreWhiteleaf Road
Hemel Hempstead
HP3 9HD

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Reactive Parts 5 star review on 3rd April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve had good customer service. Sorted out my vouchers etc.”

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Posted 4 years ago

“good company”

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Posted 4 years ago

“Fantastic service and communication and a quality product, would highly recommend. Thanks again.”

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Posted 4 years ago

“The customer service is just second to none, they can’t do enough or the customer. Purchased on a Monday at 16:00 was on my doorstep 09:20 on the Tuesday! Absolute sublime service!”

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Posted 4 years ago

“Asking for a review before I have revived my goods. Apparently the courier could get no reply, but not surprised as he went to the wrong address! I am still waiting....... not a good start!”

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Posted 4 years ago

Hi Thanks for your review. We are sorry that the courier is having issues delivering your order to you. I You have not provided any contact information , If we can ask you to contact the customer service team who are on hand to assist you to get this sorted straight away.

Posted 4 years ago

Hello We have managed to track your order using the product details listed in your review. You ordered the item on Friday 27/03/2020. We shipped this out to you on the same day 27/03/2020 Delivery was attempted on the next working day 30/03/2020 but no one was available to take delivery. Succesful delivery was made today for this item, We are sorry that you were dissatisfied with this please contact us if you require further assistance.

Posted 4 years ago

“It's been 1 week but I still haven't recieved my scorpion exhaust. Other then that the payment method is simple”

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Posted 4 years ago

Hi Malik Thanks for your review. I can see that we receiced your order on the 02/03/2020 at 22:53 pm. Your exhaust has been received today and is due to ship out also today the 06/03/2020 . We are sorry that it has taken 3 days to ship this exhaust to you, we do have to wait for these to be made for you at Scorpion and always push to get these out as soon as possible. Please do check your emails today for all your shipping information, so that you can track your order . If you do require any further assistance please do contact our customer service team who are more than happy to assist you further.

Posted 4 years ago

“Had crc fairings on my 2010 blade. Lovely. But having purchased a set for my 2013 zx636r, quite disappointed. Fit ok, but no infill pieces for the side of the tank, so I’m left trying to figure out what to put there. As there is a massive gap. No information on the site about this. Not that happy.”

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Posted 4 years ago

Hi Leon, sorry to hear you feel this way. The OEM tank sides are fully compatible with the CRC kit, and are retained when using the kit. please do get in touch if you need any advise or help with this, the tech guys will be more than happy to help Best regards Reactive Parts

Posted 4 years ago

“I’ve used reactive parts now for a couple of years and always had a fast and helpful experience with them.”

Reactive Parts 5 star review on 5th February 2020

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Posted 4 years ago

“Parts were out of stock. Would have been nice to know this before I placed my order!”

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Posted 4 years ago

Hi Thanks for your review. Can you please provide details of your order so that we can look into this further for you, We do always communicate as soon as possible if an item has fallen out of stock during your order process, so i would like to look to see the status of your order for you Thanks

Posted 4 years ago

“Fast and efficient”

Reactive Parts 5 star review on 11th November 2019

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Posted 5 years ago

“Everything was smooth except the option regarding the stock. After purchase I was told the order takes between 10-14 working days.”

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Posted 5 years ago

Hi Cristian Thanks for your review. We do our best to keep everything in stock, but on occassion we have to await supplies. We do contact customers and advise if there is any lead time on their orders which does give you the opportunity to amend or change your order if this lead time is not suitable for you. Please do let us know if we can assist with anything further.

Posted 5 years ago

“support good. shipping costs low/ competitive. shipment itself might (therefore?) take some time though #yougetwhatyoupayfor”

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Posted 5 years ago

Hi Thank you for your review, We are glad that you were satisfied with your purchase and our service and look forward to your custom again soon. Thank you

Posted 5 years ago

“I have made two orders. The first was simple for the Stompgrip and I was very impressed with the website and service. The second was for rearsets and the presales advice has not been matched by the service I have received since. There are no fitting instructions for the bespoke part, the photo example I have since been sent shows a push rather than pull configuration and when I sought advice I have been told that other people have figured it out. The parts remain in the box as I have not yet found the time to figure it out myself. It appears to require the removal of the sprocket cover and purchase of a new Quickshifter at this stage. This is contrary to advice prior to purchase. I feel an expert may have more success dealing with the team but, as I told them at the time of ordering, I am not one.”

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Posted 5 years ago

Hi Robert Thank you for your review. I am sorry that you do not feel that we have been able to assist you so far with the fitment of your rearsets. I can see from your account that we customised these for you . I cannot see any communication from you regarding any fitment issues since then- so i am unsure if you have just communicated with us verbally instead. if you can send me an email to zoe@reactiveparts.com with the issues that you are having and some pictures then i can get this looked into further for you.

Posted 5 years ago

“Ordered a lightec part for a BMW S1000RR which in the picture was the correct part but then when it arrived it was totally wrong only to be told by the person on the phone that I should never go off the picture. The part I wanted was described correctly for the right bike and was in the picture so why wouldn’t I assume it was the right part. Person on the phone refused to accept it was a error online. Ended up ordering the right part which in its description said it was for a Ducati scrambler even tho it was for a Bmw. From this I haven’t shopped with you since. I will however continue with 10% discount.”

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Posted 5 years ago

Hi Anonymous. Thank you for your review I am sorry that you had an issue with a product you purchased . Without any further details from you or your order details it is hard to look into which part you are referring to. Some parts do have generic pictures of online- such as handlebar adapters, as when purchasing products for your race bike it is important you purchase for the bike you require it for and we do aim to ensure that this is easily picked from the drop down box provided. As for any purchase you can return in its unused condition to us for a full refund if it is not what you required , i am unsure if you have returned this to us already. If not please contact me at zoe@reactiveparts.com and i will guide you through the returns process. Thank you

Posted 5 years ago

“Advertises products with misleading images! If I had the time”

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Posted 5 years ago

Hi Anonymous. Thank you for your review. Would you be able to provide details of the issue you experienced so that I can look into this further for you. It can sometimes be the case that manufacturers only provide generic pictures but we do our best to ensure that we list things correctly, so we are sorry if something did match your expectations, this is something we would be keen to resolve in future. Thank you

Posted 5 years ago

“After informing you of a faulty part; I was sifters 10% of my next order. The same as being offered now ??! No reply to my last email about above part. Poor service, poor attitude.”

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Posted 5 years ago

Hi Alan . Thank you for your review. I have responded to your previous post . I am struggling to find any emails from you, so sorry if we have missed anything. Can you please forward your last communication to myself at zoe@reactiveparts.com. We do always aim to reply to all emails, and it can be the case that your replies get filtered to your Junk emails, so it may have been missed by you or us, so i am sorry if anything was missed. Thank you

Posted 5 years ago

“Not a smooth transaction. Parts late and transaction investigated for fraud. Reactive Parts didn’t contact me to let me know they weren’t shipping my parts, I had to contact them a week after order. They resurrected the situation quickly and I picked up from their warehouse to avoid further delay. Appreciated but wouldn’t use again nor recommend to my bike buddies.”

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Posted 5 years ago

Hi Anonymous Thank you for your review. I would love to look into this further for you. We do always email customers if there is a delay with any item on an order and aim to do our best to keep customers informed as much as possible. It could be that our communications were being recevied into Spam folders which is often the case with -info -emails, so we do apologise if these were missed at any point. Unfortunately as is the case going forward- online fraud is an issue for all online retailers and our payment system will flag up any transactions it feels has issues- these are beyond our control and these procedures are in place to protect customers from their payment details being used fraudulently, i am sorry if this was the case with your transaction. If you can give me more details of your order i can of course get back to you with more specific details on your account. Thank you

Posted 5 years ago

Reactive Parts is rated 3.3 based on 37 reviews