Red Letter Days Reviews

Name: Red Letter Days
Address: 77 Muswell HillMuswell Hill, London
Rating: 4.10

4.1 Rating 2,082 Reviews

78 %

of reviewers recommend Red Letter Days

4.1

Based on 2,082 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Red Letter Days:

After trading for over 20 years Red Letter Days is the UK's leading gift experience company. They offer a huge range of sensational gifts for any occasion; from thrill-a-minute adventures to pampering indulgences.

Red Letter Days continually update their?

Visit Website

Phone:

0845 640 8000

Email:

customeraction@redletterdays.co.uk

Location:

77 Muswell HillMuswell Hill
London
N10 3PJ

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Red Letter Days 1 star review on 18th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely range of experiences to choose from ! Fun ideas”

Helpful Report

Posted 2 years ago

“My wife gave me 4 "experiences" as a Christmas present. The vouchers arrived in time. When you read the reviews the 5* are almost all are for prompt delivery and the 1* are from people who used, or tried to use, the vouchers. The initial part on the Red Letter Day site is O.K. but when it comes to finding available dates and booking the box says "Email". You are then left to track down the Email address of the provider, find when they can provide the experience and then contact them to make a booking. In one case I was taken to the site of another experience provider who required a mass of personal information to register with them (For future spamming?) including my 18 digit reference, my pin and my name 3 times, and my address twice; only to be told that there are no available dates during the life of the voucher (November) and they will send me a weekly update until they have managed to get a date. Will this be their advertising leaflet? Will I end up with a "take it or loose it" date in Aberdeen or Plymouth. So far I've wasted 2hrs 45 minutes going round in circles. Red Letter Day - joke”

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Posted 2 years ago

“Quick service fast delivery shame booking isn’t so good”

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Posted 2 years ago

“Easy to order,arrived on time. Bought as a present and was a lovely and welcome surprise.”

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Posted 2 years ago

“Simple website to use. Voucher arrived in nice presentation folder and in good time.”

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Posted 2 years ago

“Have booked red letter hotels experiences for years. My latest booking now has additional charge to cover the hotel excess which is more than the price paid for the advertised hotel night experience. Goodbye red letter days”

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Posted 2 years ago

“Really speedy delivery, bought as a gift and very pleased with variety of choices.”

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Posted 2 years ago

“helping my granson drive & he looke forward to his lesson”

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Posted 2 years ago

“Great value for money, emails always giving discounts Always quick delivery”

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Posted 2 years ago

“Birthday surprise was great thanks Red Letter”

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Posted 2 years ago

“Well I still have not received my order and it’s for my husband’s birthday in a few days. Not happy.”

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Posted 2 years ago

“Wow!!!! From realising that we needed a forgotten birthday gift FAST..... To a internet order and receipt of the beautiful RED box... We had the gift problem solved. Well done red letter days.”

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Posted 2 years ago

“Very poor. Advertise a ‘spa day’ using the word ‘day’ five times. It turns out to be one hour only. When confronted they refuse to provide what was offered and paid for. This is clear breach of contract but they don’t care and make excuses and blame the hotel. Disreputable and shoddy behaviour.”

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Posted 2 years ago

“Very easy to view options and select the right experience to suit what i needed. very quick to process and confirmation email came through almost immediately. thank you”

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Posted 2 years ago

“Really good options available, easy to use website and love that you have the email option to save on paper!”

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Posted 2 years ago

“Fantastic service, came in a lovely package, with the info inside, have ordered before, and definitely would again”

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Posted 2 years ago

“Good choice of activities. Quick and easy to order. Delivery prompt.”

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Posted 2 years ago

“I bought my Husband and Son the Supercar experience for Christmas. What they do not tell you is that insurance is NOT included in the price?? How ridiculous is that? Hubby has just booked the day for them both. On top of the £370 it cost me, he has had to pay £45 each insurance and (ok it’s optional) £20 each cancellation waiver. Also the choice of cars is apparently pretty limited and he has had to pay extra for his choice of car. It would be nice if all this had been explained when booking. I am now extremely embarrassed that my Husband has had to pay in excess of another £250 to get their perfect day. I shan’t be booking again.”

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Posted 2 years ago

“In my opinion RLD are not value for money. I had a package bought for me at nearly £200, for a 2 night stay with meal. I spent hours trying to find anywhere in the UK that was acceptable at our price, without success. The places I found were sub standard cheapies and the areas I wanted to visit had no coverage. We eventually paid nearly the same again in cash to top up our voucher and get a 2 night stay with "luxury meal" What we got was a restricted menu as we were RLD customers, seated outside the restaurant, which was closed on our night , in the bar/reception area ! some luxury, we really were second class customers in their eyes. I have of course complained to RLD, but no response to date. Buyer Beware!”

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Posted 2 years ago

“I have had a 100% unsatisfactory experience of RLD. The voucher proves impossible to redeem. A series of phone numbers are given which prove unobtainable. A complaint led to an eventual reply giving a number to ring but once more this number is an unobtainable number. I would caution anyone against booking with RLD”

Helpful Report

Posted 2 years ago

Red Letter Days is rated 4.1 based on 2,082 reviews