Red Letter Days Reviews

Name: Red Letter Days
Address: 77 Muswell HillMuswell Hill, London
Rating: 4.10

4.1 Rating 2,085 Reviews

78 %

of reviewers recommend Red Letter Days

4.1

Based on 2,085 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Red Letter Days:

After trading for over 20 years Red Letter Days is the UK's leading gift experience company. They offer a huge range of sensational gifts for any occasion; from thrill-a-minute adventures to pampering indulgences.

Red Letter Days continually update their?

Visit Website

Phone:

0845 640 8000

Email:

customeraction@redletterdays.co.uk

Location:

77 Muswell HillMuswell Hill
London
N10 3PJ

Write Your review

Tell us how Red Letter Days made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great choice of experiences and prices to match. Delivery very quick and exactly what was ordered.”

Helpful Report

Posted 2 years ago

“Very efficient...have used Red Letter Days several times...always excellent!”

Helpful Report

Posted 2 years ago

“Very efficient I ordered my experience and it came in the post 2 days later .”

Helpful Report

Posted 2 years ago

“Prompt responses to queries much appreciated. Friendly and helpful customer service.”

Helpful Report

Posted 2 years ago

“Ordered my red letter day at 15.00 and it arrived the next morning so very impressed at the speed of delivery. It’s for a 60th birthday present so it has not been used yet. I was also able to use my blue light card to get some discount.”

Helpful Report

Posted 2 years ago

“My husband bought me this Murder Mystery Weekend for Christmas 2019 after major cancer surgery which I couldn’t use because of lockdown Since them we have been emailing them to find out what to do since. It was over £100 and as pensioners it’s a lot of money for us to lose. 2022 and still not one email from them Will never use them again”

Helpful Report

Posted 2 years ago

“Very impressed .very easy to access website and products ,I ordered an e-voucher for my Son in law .quick and easy and arrived by e-mail .excellent price and service ,”

Helpful Report

Posted 2 years ago

“I live overseas and used Red Letter Days to send a Gift Experience to my brother in the UK. Easy to order on-line and only took a few days to arrive. Also liked the Red Letter Day message that was sent with the voucher. Excellent!”

Helpful Report

Posted 2 years ago

“Bought a voucher for a break, upon trying to book the hotel we were told there was over £300 extra to pay. They don’t tell you that. Feeble excuses from their customer services.”

Helpful Report

Posted 2 years ago

“I bought a voucher for our grandson's birthday. Buying the voucher and forwarding it to his mum was straightforward. I've seen several reviews saying that problems were experienced when the recipient tried to redeem the voucher, so will reserve judgment until I hear how they got on.”

Helpful Report

Posted 2 years ago

“Brilliant customer service when facing complications in the booking process. First rate!”

Helpful Report

Posted 2 years ago

“Disappointed as bought show tickets which weren’t available when I went to site .. only in London for a couple of days so hopefully can find something else”

Helpful Report

Posted 2 years ago

“I ordered a HGV driving experience as a surprise birthday present for my wife, she lives driving anything. The voucher arrived very quickly and nicely presented in the optional gift box, i am very happy with the whole set up.”

Helpful Report

Posted 2 years ago

“Lots to choose from, easy to navigate website, affordable and quick delivery. Definitely recommend.”

Helpful Report

Posted 2 years ago

“We bought a voucher for £119.19. The booklet listing the breaks available was there to read. When we tried to book our chosen hotel there was a request for over £300 more. This was not stated in the booklet, only when you get your voucher from the box does it say go on line to check Ts and Cs. I feel the booklet is is at best misleading and at worst bordering on deception. We have checked the hotel prices and it is cheaper to book direct. Trying to phone Red Letters is useless , I've been at number three for 20 minutes now.”

Helpful Report

Posted 2 years ago

“Disappointing to read so many people with a similar experience to me. Bought an experience that was not actually available with the company concerned and the company weren't interested when I told them about it either. Having said that the Customer Service to repay was very good.”

Helpful Report

Posted 2 years ago

“Difficult to book. The experience we wanted is no longer available at the place we wanted do now face a 2.5hour drive to the nearest available one. Booked as a treat and it's just turned into a farce. Had to pay extra £20 for a weekend however no other dates available. Wish I hadn't bothered.”

Helpful Report

Posted 2 years ago

“I'm only giving 5 stars for the speedy delivery....I will leave feedback again when my son & partner have used this but at the moment 👍👍👍for delivery”

Helpful Report

Posted 2 years ago

“If I could give this company minus stars I would. I received a voucher for a certain experience. When I tried to book the experience was no longer available. I then found a different experience to book but had a couple of questions before booking, which the person from customer services said they would get back to me about 2 days later, they never got back to me and I had to sit on the phone in a queue for a substantial amount of time and when I finally got through to someone I was told that experience was no longer available! If the lady had gotten back to me when she said she would I wouldn’t have had a problem booking. I was then fed up of trying to book an experience so requested a refund. I was told on 20th December by Chelsea that I could have a refund. She knew the voucher was a gift and said that wasn’t a problem. I was told I should receive the refund within 15 working days, I didn’t so I chased by email and phone and was told by phone I would receive by 28 jan. I still haven’t received. I then yesterday received a response from Chelsea to my email I sent weeks ago saying that someone left me a voice message on 2nd and asking me to confirm it was sorted. This was a lie as I didn’t receive any call or voicemail. Today I then receive an email from Chelsea saying they can’t process the refund as I’m not the original purchaser. Despite the finance team previously saying for the second time that I would receive the refund by a specific date. This is appalling service. All I want is the refund of £35”

Helpful Report

Posted 2 years ago

“Easy to find what I wanted lots of choice”

Helpful Report

Posted 2 years ago

Red Letter Days is rated 4.1 based on 2,085 reviews